Web Themes & Templates

Discussion on Vincent Eight | Responsive Multipurpose WordPress Theme

ninzio

ninzio supports this item

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31 comments found.

hello! just a quick Q. Where do you change inner logo? Its not changing through Customize > Header > logo. Only the homepage one is changing. Thanks!

Support is only via support website, please provide your themeforest license code + question:

https://ninzio.com/support/

Kind Regards

Error: Internal Server Error (500) when trying to import a template. it’s solved ?

Hello, please open a ticket in our support center, by providing your question and themeforest license code: https://ninzio.com/support/

My woocommerce checkout page is full width and with no css. Can you please help with this issue?

Hello, it looks like this is settings issue, not theme based. Please renew your support period and open a ticket in our support website with your question, website link and wp access to inspect from inside and solve this: http://ninzio.com/support

p.s. Include your themeforest license code in support ticket.

Many issues related to the logo customization, an open ticket three days ago has the number: #3661

sorry for delay, we will answer your question now.

Unfortunately, I am facing many difficulties doing customization: Very basic header, No description in the members post type, and no enough options for the pricing model, no enough documentation either!

We are ready to answer all your questions for sure, simply open a ticket.

Hi,

I got this theme from envato elements and would like to tell you this is an amazing theme, loved it.

There are few quirks I would like to ask, there is no option to change the colors of your price tables anywhere and I cannot get the newsletter subscriber form to appear.

Let me know if you can help me, that would be great.

Hello, unfortunately, items downloaded from envato elements have no support, for support you need to buy theme from themeforest and you will get 6 month dedicated support + extend options. For items form envato elements, we have detailed documentation included.

Regards

Hi, Is there any chance you could make this theme compatible with Elementor?

Hello, all elements are created for WPBakery. So Elementor plugin will work, but elements will not be available.

Hi.support RTL?

By default not, but with RTL plugins + some custom css it is possible.

mailen_

mailen_ Purchased

Hi, We would like to install this plugin https://www.learndash.com/extensions/ on entelai.com. Does the template support it? Thanks,

It should work, but we not tested deep it with theme.

before i purchase the theme licence and support i need to know the following issues can be resolved. I got the theme from envato and am currently testing it out. I have no problem paying for the theme, but i need to know i’m not paying for something that won’t work or causes major issues that cannot be easily resolved without costing me $$

1) Though the theme is the same version as you are currently selling, it sames my child vincent 8 contains outdated copies of some woocommerce template files. Why would it say this?. It’s saying If no update is available contact your theme author asking about compatibility with the current WooCommerce version. It’s also saying if i copied over a template file to change something then i hneed to copy the new version of the template and apply changes again.. but i didn’t copy over any template file.. so i’m not sure why these messages are there.

2) Also when uploading the theme i had to upload two of the plug ins on my own – your links didn’t work.. that was for wpbakery – which i have a licensed copy anyway, and the revolution slider which i got the plug in and installed separately on my own. The files which came with the upload and offered auto activate didn’t work. I’m hoping this didn’t cause any issues with the theme or child theme – wpbakery is working and so is revolution slider – just that i had to get the plugins myself and upload and activate them seperately.

3) Your vincent logo won’t go away on some of the pages that have white background header chosen and only switches to the logo i uploaded in settings when transparent background is chosen. Is this fixable?

i want to know that these issues are all resolvable before i pay money for the theme as i’m tired of switching themes and wasting money. I love the theme but need to know it will work with what i’m doing.

Hello,

1. We update woocommerce files frequently, so in next theme update you will not see that message. But now it is ok, and woocommerce work fine, leave messages. If you will open a ticket in support website and provide themeforest purchase code in support, we will provide you dedicated support and you will not have to wait theme update in some case, we will solve them for you in support

2. Theme include WPBakery and Re Slider for free, no need to have separate license, they ask separate license in case if you would like to have your own license. About autoupdate you need to contact plugin author, or open a ticket in support, we will have a look.

3. Please read documentation to see how to edit different header versions in vincent theme, this is not bug, you onbly need to edit all header versions.

Please open a ticket in support website, provide themeforest license code for support and we will provide you dedicated support for all your questions, if need we will enter your website and solve all issues, then describe how we did that:

https://ninzio.com/support/

Regards

Thank you. You are correct. That fixed the logo issue.. I didn’t understand that you have to change the settings for each page separately but it worked. I assumed changing it once changed it for all pages. And thank you for updating me about the other issues. I really like the theme and was hoping that these issues could be easily resolved. I will be buying the theme as it is doing what i wanted it to do. I appreciate you answered these concerns quickly and without making me buy the theme first. As a result i will be purchasing the theme license. I appreciate that you allow envato users to try it out. I tried others and they were not workable. Your’s is quite easy to work with and your response to my issue was quick.

Thanks for kind words, if you will need any support after theme purchase, we are always here to help. Support website is: https://ninzio.com/support/

Regards

I am very interested in your wordpress theme, but why do I always find a small empty space above the menu bar in every theme you make? Is it really designed like that?

It is very strange, because we can not see it on different browsers and OS systems as well, maybe it is something specific on your browser. Please send us screenshot to support (at) ninzio.com, we will inspect from inside.

Regards

Just sent it.

We checked this and answered. All is OK.

There’s a vulnerability in WP Bakery < 6.4.1 – when will the update be available in DOWNLOADS?

In next theme update we will release new plugins, during this week

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