16 comments found.
Is there any life time Offer available with the Support not yearly I want to replace this theme with one of my website’s https://www.lifepo4golfcartbattery.com/ theme can I Do?
If you purchase Extended License Then I we can give you life time offer
Hello dear team , would like to ask pre-purchase question
Does this template support multi-language ?
Thank you/
yes
Hi, I have not heard from supporter yet even though it has been passed several days…..please get back to me….It seems like customer support does not work. I want to get refund. Thanks
Please check your email address Thanks
Hi, thank you for your reply but you did not answer my question. I sent new question in another message. You respond to old one…..
OK I am checking Thanks
Hi, I never get your answer to my question….I sent “store link” already. But I have not heard from you since I sent the store link. I want answer to my question. I do not want response like ” I am checking” or “give me store link” no more….You answer my message only here…Can you refund it? I have already contacted envato theme support to get refund.
You already get support form our support manger via email So you don’t need to send message here Thanks
We tried in several shopify shops to make your template menú to work to no avail. Your customer service does not work for nothing. How can we get a refund?
Send an email here support@themetidy.com if you have any theme related problem. Thanks
Nope, I already did several times, your customer service sucks, as your “solutions”. I already gave you a well deserved one star and requested ny refund.
Our technical support manager say, they already answer your few question, now I saw you have mega menu problem. So please contact the customer service. If they are not fulfill your requirements then only we can give your refund
Thanks
You have not. The template does not work and you give very simple and useless answers. I am frustrated, lost a client and you keep copy/paste your regular answers. I successfully installed many Shopify and WooCommerce templates before, this is the first time I encounter with such trouble, so I am offended you are so patronising in dealing with this.
They say, you support is running. Then why you comment here and why you give bad rating and why you send refund request. If they fail to give you support then contact me here for refund
Thanks
You called support copy/paste same answers all over again? I received 3 of these:
Installation Please follow this step to find the install zip file. We include Theme Documentation too. That’s why you need to first Extract/Unzip then install zip file. Follow the bellow step.
1) Download the package from themeforest.net (the file is in zip format) 2) Extract/UnZip the file you have just downloaded. 3) After Extract/UnZip you can see a file name vine-shopify-theme-v1.0.zip and another folder called documentation. This vine-shopify-theme-v1.0.zip is install file. And this documentation folder have full theme documentation.
Like I am a newbie and dunno how to do it.
I followed the instruction, so please do not insult my intelligence anymore, this is not technical nor customer support. So there’s why I requested my refund. If you as the developer (author) are not in charge of support. Who is?
Do you follow this instruction or not? Still have problem to install
Installed in 5 different shops (for trial) without problems. Menu and footer never worked…
Please contact our technical support manager via email, they can help you install the theme
Thanks
I did several times and as I said several times but you do not read and keep copying the same reply. I cannot give you access to my client’s store and its not problem to install your theme, the problem is the menu does not work, let alone de mega menu, the simple menu don’t work we cannot change the menu as it does not have a navigation feature. I contacted your “customer service” several time and keep giving me same answers.
If needed they help you with video screen share So please try to contact support Thanks
Nice Theme, Congratulations GLWS 
Thanks
would like to understand how much is there to put it operational
Sorry don’t understand. How can I help you?
Thanks
Wow….nice work , best of luck with sales
Thanks for your comment
Congratulations! Amazing Work, GLWS
Thanks for your comment
Awesome job. Congratulations
Thanks for your comment
Congratulations! Nice Work, GLWS
Thanks for your comment
Congratulations for excellent work and sales!
Thanks for your comments
Very nice work, big sales to you
Thanks for your comments
Congratulations! Nice Work, Good Luck With Sale 
Thanks for your comments