Hi there,

Thanks for writing in! The theme can be used with the latest version of WP and the compatibility will be added to the next theme update.

Thank you for your patience and understanding.

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Hi there,

The theme will for sure be updated as soon as possible and it is on our priority list.

Thank you.

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Hi there,

Thanks for writing in! Please check if you have updated the theme to the latest version which is 1.9 since it is compatible with PHP 8.

Thanks.

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Hi there,

Thanks for writing

We did encounter interruptions in the email system so perhaps your mail did not come through so could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thanks for writing in! The theme is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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THX , but beyond performance there is no security problem??

Hi there,

Not security problem and you can always send us a mail to our help center providing your purchase code in it to get the latest bundled plugins from our support team.

Thank you.

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Hello,

Please check this article What To Do If You Get The Outdated Files WooCommerce Message and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi,

We are sorry to hear about this bad impression you’ve got. We have forwarded this to our dev team to check and it should be fixed now.

Please send a follow-up mail and let us know once you do so and we will send you the updated files.

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I have finally been able to solve the problem myself. All I had to do was delete the theme and all its plug-ins and reinstall them. Now the conflict no longer occurs. At least. It’s a pity that the support didn’t give me this idea directly.

Hi there,

We are glad you managed to solve this! If you have any further questions or issues or support team will give their best to help and assist you! Thank you!

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Hi there,

Could you please provide us with your website URL so we can check this.

Thanks.

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Hi here the link https://poaperitivo.com/2022/11/04/vino-frizzante-les-bulles-de-toutes-les-occasions/

Hi there,

You can try to to add this CSS to Appearance > Customize > Additional CSS since your breadcrumbs are very long.

@media only screen and (max-width: 1024px){
  .eltdf-title.eltdf-breadcrumbs-type .eltdf-breadcrumbs span {
      font-size: 10px;
  }
}

We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi, I can not see the templates for the Vino Theme if I don’t have the licence.

Hi there,

If you wish to import the demo content you can always do this by following this tutorial here.

We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Could you please provide us with your website URL?

Thank you.

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Hello,

Please check this article – How To Set Up The WooCommerce Shop Sidebar On Your Site and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.

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It works, thanks!

You’re welcome, glad that we could help!

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Hi there,

Thanks for taking an interest! You will be able to set title area and set a background image for it.

Feel free to check the themes documentation for more information about the themes features.

Do let us know if you have any additional questions.

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It’s great, thanks!

Hi there,

You’re welcome!

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Hi there,

Please note that we didn’t include compatibility for the latest WordPress and plugin versions yet and we are working hard on adding them. Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon.

When it comes to bundled plugins, you can always contact our support team and they will send you the latest version to install manually.

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Hello,

This could be due to the lazy loading feature for images added in WordPress 5.5 version. Please try installing the ‘Disable Lazy Load’ plugin.

We also notice that some of the images have different url than the url of the site (please see screenshot).

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hello,

Please try removing and setting logo images once more. It could also be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Thank you very much. That was the problem! You were very kind!

You’re welcome, glad that we could help!

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi,

Thank you for your quick answer. Will do so.

All the best

Hi there,

Thank you!

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Hello,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

Thank you.

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Hello,

Thank you for reaching us!

We haven’t tested Vino theme with Elementor page builder so we cannot guarantee a 100% compatibility.

Demo content of the theme is built with WPBakery page builder which is included as bundled plugin with the theme.

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Hi there,

We didn’t include compatibility for WordPress 5.9 yet and we are working hard on adding it. It would be best to wait until we release an official update, to use this version, which we hope so will be available soon. You can see the theme compatibuilities in the changelog. Thanks for understanding. Do let us know if you have any additional question!

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