Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi,

Please try setting the “First Main Color” in Elated Options > General like in the screenshot. This will change the colors of some elements, however most of the elements like header, footer, fonts, buttons… have separate color settings for customizability reasons.

To change font settings for headings please navigate to Elated Options > Fonts.

For more detailed overview of theme options please check the theme documentation in this link, and let us know if you still need assistance with some color settings.

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Thank you very much! Everything works like a charm now! Good evening.

You’re welcome, glad that we could help!

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Hi,

We could not locate any request with your Envato username. Could please send us your email so we can check? Thank you.

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I reply to your email: helpcenter@qodeinteractive.com that you send me with my purchased code and url that is the problem.

Hi there,

Our support team will be getting back to you shortly.

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Hi there,

Thanks for taking an interest! You do have an option to add a Video in the slider instead of the images as well as you can add a video to the content on the page or you can add the video as a background of your Row within the settings.

Do let us know if you have any additional questions.

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Awesome, thanks! Sounds perfect.

Hi there,

Glad we could help and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in.

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

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Hello,

Thank you for taking an interest in our theme!

To adjust the speed of the testimonial slider you would have to edit the following file within the theme: wp-content/themes/virtuoso/assets/js/modules.js

and minify the file using ether gulp or grunt, or alternatively an online resource and replace the modules.min file at: wp-content/themes/virtuoso/assets/js/modules.min.js

Hope this helps! If there is anything else that we can assist you with you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Hello,

Thank you for using our theme!

Considering that this option works on our local version, please make sure to check if the issue is not with your Facebook account. Also, please try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue.

If none of this helps you could update the theme files once again to make sure none of them got corrupted. To do so please follow these steps:

Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Elated Core plugin. This way they will be updated along with the theme as well.

1. Download the latest All files & documentation file from ThemeForest (your Downloads page) 2. Extract it and locate virtuoso.zip and virtuoso-child.zip 3. In your admin panel navigate to Appearance > Themes and activate one of the default themes 4. Once active delete both the parent and child virtuoso themes 5. Upload the parent and child themes with the zip files from step 2 6. After uploading the theme files activate the parent theme and navigate to Elated Options > General and without changing anything simply save the settings.

Hope this helps!

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Hello,

Please note that we updated only some theme details and tags on our Theme Forest page and because of that you can see different dates within change-log and this side bar → http://postimg.cc/ctrz9Kgz

The latest update of this theme has been released on April 19th, 2019 – version → 2.1.1

We are constantly working on updating all our themes and this update will be released very soon.

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Hi,

You should simply enable WPBakery page builder. If that doesn’t work, check if you’ve updated Virtuoso Core plugin to version 1.3.

Elated

The Core plugin wasn’t updated as I uploaded the updated theme via FTP. I had to copy the plugins manually into the plugins folder from includes/plugins/ Thanks.

Hi,

Glad to hear this is sorted out, we’re here if there’s anything else!

Elated

Hello,

Thank you for taking interest in our theme!

No, unfortunately we don’t support RTL languages, sorry about that.

Elated

ok. Can I to rtl it or it is impossible?

Hi,

As said before, our theme doesn’t support RTL.

Elated

Hello,

This functionality works fine from our side https://www.screencast.com/t/Rw6bkJc4 Don’t really know what could be the issue on your end.

Elated

This is very weird. I don’t get any errors shown in the dev console etc. For some reason on the PCs I tested this the parallax effect won’t work… Thanks for looking into this!

Hi,

You should try from another operating system or another device.

Thanks!

Elated

Hello,

Regarding the WooCommerce status, it’s a rather usual information. It came out of the WooCommerce latest update and once you imported our demo content, the old WooCommerce demo product templates were pulled and that is causing the information to be displayed.

Fear-not, however. This won’t affect yours or the work of the plugin and the end user won’t experience any difficulties whatsoever. If this really bothers you and you want the message to dissapear forever, you may want to refer to this article https://docs.woocommerce.com/document/fix-outdated-templates-woocommerce/ for a detailed explanation on how to update old template files.

Elated

We located your ticket and it has been assigned to our agent who is working on it. So you could check whole response on ticksy soon.

Best, Elated

sounds good thank you so much

You are welcome!

Thank you

Hello there,

Thanks for writing in.

Please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.

Best Regards, Elated

Hi there,

Thanks for writing in.

The issue is with compatibility with latest version of WordPress and Visual Composer.

Please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will provide you with a newest version of the Visual Composer.

Best Regards, Elated

Thank you. It’s done. Please tell me how I can visually see the icons – http://dl4.joxi.net/drive/2017/11/24/0000/0020/4116/16/e373e52862.png just choose from the list and update it unrealistically long

Hello there again,

You would need to navigate to a http://simplelineicons.com/ website and check how the icons look there.

Also, one of our support agents already answered your ticket for the Visual Composer.

If you have any further questions, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will assist you.

Best Regards, Elated

Hi there,

Welcome and thanks for contacting us.

We have inspected your website, and here is a Custom CSS you can add to Elated Options > General > Custom CSS:

@media screen and (max-width: 1200px){ 
    .eltdf-boxed .eltdf-wrapper .eltdf-wrapper-inner{
        width: unset;
    }
}

If you have any other questions, please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.

Best Regards, Elated

Solved. Thank you.

You are very welcome

Hi there,

Thanks for writing in.

We are constantly working on updating all our themes.

Also, please note that most of the WooCommerce updates do not change anything critical to a theme functionality, and we’ve tested this version of our theme, and it’s working fine with latest WooCommerce. So you can just ignore messages for outdated templates.

As for the support, our average response time is within 1 business day. We tried looking for your recent tickets, but it seem last ticket was open 2 weeks ago.

Please let us know if there is anything else we can help you with.

Best Regards, Elated

Hi again,

Error is due to hosting configuration. To fix this you need to edit following file wp-content/themes/theme-name/framework/modules/portfolio/portfolio-functions.php and there just add this line before WP_Filesystem() call:

use require_once(ABSPATH . 'wp-admin/includes/file.php');

If you continue to have problems, please submit a ticket to our support at https://elated.ticksy.com and provide WordPress and FTP admin access in your ticket.

Elated