I've had this theme for over a year now. I've enjoyed working with it and find the design quality, code & shortcodes and to be useful and of high quality. The theme is updated fairly regularly as are the included plugins. THANKS!!
25 Reviews
by 8989 5 years ago
Best support
Great theme and friendly support! thumbs up!
very fast and good customer tech support!
Lot's of features i expected to work did not and i had to make alternate decisions but the customer service is excellent.
by GRC 6 years ago
Design theme is really nice. But customer support is best, I have had several problems because I am not professional and they helped me with all issues.
Thanks, I will buy another theme of this auhtor without a doubt.
I am no professional and the theme was too complicated for me to install. And the instagram widget had a bug.
Author response
Hello there,
Please, reach us here support@elated-themes.com and include your site URL with wp-admin access so we could try to assist you with installation and check the instagram issue. Thanks
We really hope this will be solved asap so you could work within our theme and we really hope you'll change this bad impression you've got and kindly reconsider this bad rating!
Elated
I have got some Fatal error on my page. http://kubaociepa.pl/portfolio-item/narzeczenska
My webmaster told my that you sholld fix it.
Author response
Hi,
We are sorry to hear about this experiance.
Please, check your last ticket on our support forum https://elated.ticksy.com/ticket/593453/ since there our support agent just provided solution for this.
Hopefully once all this is sorted you'll consider changing this bad review into five stars.
Thank you in advance.
Elated
I love this theme... it is beautiful and very creative, but above all I would like to say, that people managing the theme have a big heart and have really gone an extra mile to help me with my update when it was not properly installed! Thank you very much and I am buying another licence for this theme very soon!
One of the worst themes I have ever worked with. There are always problems and now I quit and choose to use a better theme than this! Thanks for nothing.
Author response
Hi,
Hello, We couldn't find any history of your tickets on our support forum https://elated.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it worst theme. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. We put huge effort in our theme and support of it, and we are doing our best to fix any listed bug. Our developers are there on support forum to provide you some workaround and bugs are being fixed for the next theme update. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.
Elated
by ktpv 7 years ago
Apart from the obvious design quality and flexibility of the layout, I am very impressed by the customer support I received in the past week. My questions were answered within 24 hours each time I posted, and the instructions and solutions I was given actually worked to fix the website.
If you're thinking about purchasing this theme for your art business, just take the leap and do it. The theme is beautiful, easy to customize, and totally worth the money.
by AA - France 7 years ago
