bitfade

bitfade supports this item

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734 comments found.

Hi, Love the theme!!! I have a question about the project sliders. When I click on a project a gallery slider pops up. The slider is just a thin line and you can barely see the images. I did the redirect in my hosting panel to www and it still didn’t fix it. I also emptied my cache it still didn’t fix it. I really need these galleries to work to showcase my work. Is there anything else I can do to fix this?

Awesome!! Thank you so much for the support. My last question deals with the contact form. I have sent multiple test emails from the contact form on the website but have not received any messages in my business email account. Is there a solution for this? Thanks

Awesome!! Thank you so much for the support. My last question deals with the contact form. I have sent multiple test emails from the contact form on the website but have not received any messages in my business email account. Is there a solution for this? Thanks

you could try to talk to your host. Maybe they’ve some restriction on the php mail() function due to anti-spam measures. Alternatively install and configure an stmp plugin.

hey guys,

Trying to code the projects to go to external urls but cant seem to find this file

-Then go to your theme’s main folder and open file view-portfolio-preview.php. In that file find this line:—-

...In order to change it, I have tried to register and sort it on the official support forum, but it wont seem to let me post.

If you could point me to that file, I can do all the rest.

Please tell me Im not being too stupid here. :)

Cheers.:M

Hi, Please see this thread from the support forum for a solution: http://support.pixelentity.com/threads/4122-Portfolio-external-link?highlight=external+links

HI,

i need to remake this site: http://www.debarbas.com/

i’m thinking about buying your visia wordpress onepage, i’m a designer so i don’t have programing experience with this theme can i remake the site i’m showing you?

thanks!!

Hi, No I don’t think so. To make that site using this theme you would need to do a significant amount of customization, so if you have no experience with WP coding, then you’ll need to hire a WordPress developer to help you with it.

ok, thank you!

Before I Buy – Is the main slider built within the theme or is it a additional plugin? If it’s a plugin, what is the name?

Hi, No its part of the theme, meaning its integrated, not easy to just remove. Having said that it a pre-made third party component. I believe its the earlier version of this one: http://vegas.jaysalvat.com/

Redbak

Redbak Purchased

Hi,

Purchased the theme and liking it so far but have an issue…

The site we’re building in a test area of our own website is located here: http://redbak.co.uk/northpark/

When viewing the homepage on Firefox (other browsers appear to be fine), scroll down to the “Services” row. As you can see, the background image is taking the top half of the images in our “top” slider and half of the image from our “Services” row.

Could you advise on how to fix this issue?

Thanks, Josh

Hello Josh,

please try adding this to Custom JS field in Theme Options panel:
jQuery( function( $ ) {

$( window ).on( 'load', function() {

$( window ).trigger( 'resize' );

});

});<pre>

Let me know if that helped.</pre>

Hi guys, I tried to contact you through your account page but with no luck. Is there any email I could contact you on I have a business propositions I would like to discuss :)

Kind regards, Kuba

I like the Visia theme but your customer support is nonexistent. Asked for your help on your Pixelentity forum and no reply. Glad I didn’t fall for the extended support option.

Hi, Our support has been intermittent over the holiday period as stated on the notice in the forums. Things are back to normal today so we’ll be working through the small queue. Feel free to post the link to your forum thread here and I’ll prioritize it. Thanks

Hi, I think I deleted a default page some time ago, and I would like to use it. How can I add it back?

In my case, I do not have a “Staff” and “Testimonials” page. I do not see it in my pages tab, and I’d like to make a page with the respective settings that are within these pages.

Hi,

Your comment is not showing a “purchased” badge. Support of this nature is reserved for confirmed customers only. If you have purchased this theme using a different account please login using that account before posting a request for support. Alternatively you can use your purchase code to register at our support forums where you can open a new thread about your issue.

Hi, i bought this theme and i think this is really good.
But i have a question about customization.

What i want to do is making my custom test page below the ‘HOME’ page and testing it.
So I made my own page named ‘page_test.php’ and it called ‘pagecontent-test.php’ by get_template_part("pagecontent", "test") and already published.
Finally i can see my ‘test’ page below ‘HOME’ but it doesn’t reflect ‘pagecontent-test.php’.
What should i do?

Hi, As this question is about customization of this theme and is not related to the use of the built in feature set, it is beyond the scope of our free support. If you would like help with customization of your theme beyond the normal use of the theme, we’d be happy to help on a freelance basis. Feel free to write to us privately via out profile page’s contact from with your requirements and we’ll get back to you.

Hello,

love the theme, it is really great and easy to use. I have 2 problems : 1. on portfolio page – the slider sometimes only displays as a thin line (approx. 5mm height). When resizing the browser window, the slider extends to right size, but the text is moved below the other projects thumbnails … (safari Version 10.0.2 with theme Version: 1.3.3).

2. There is an option in the galleries, when clicking on the “pencil” of one image, named “Use video” – if i choose one video there and save it – no effect is visible in front-end. Why is it not showing a video inside the slider?

looking forward your reply. with kind regards, beccus

Ok I just spent 10 minutes clicking around your portfolio randomly and I just can’t get it to break :/ The problem before was that the script calculated the height before the portfolio fully loaded so it thought it’s only a few px high.

Can you please check if the same problem happens for you in other browsers?

Sorry for my late reply.. no problems in Firefox nor chrome! There the AJAX does not work at all, if the “www” is missing :/

Hi, this is not a theme problem. What’s happening is you are using 2 versions of your domain and only one is the correct one (the one in which the ajax works). To fix this you will need to make sure all visitors arrive to the correct domain by making a redirect in your hosting panel from the url which doesn’t work to the one which does. This is a very common issue and is caused by cross domain policies not allowing loading of assets.

zeelive

zeelive Purchased

Question. Theme was working perfectly now the bottom part is hidden and the slider isnt showing. I have completly removed wordpress, reinstalled the theme, but still no slider. When I check the slider directly, I can see the images one under the other, not sure if it’s normal. http://www.campheroik.ca Thanks for any help

Hi, Your site redirected me to some spammy ad for a mac cleaning tool, are you sure your site wasn’t compromised or something? Another reason why a theme would go from healthy to error prone is if WP auto updated and your theme is not the latest version. IN which case you would need to update your theme.

zeelive

zeelive Purchased

Hey, yes we have issues with our sites atm cause our ftp has a malware or something. but the theme have an issue because I cleaned everything and started from scratch and still have this issue for some reason.

I am still trying to clean the FTP right now but im pretty sure that has no link to issue I am talking here.

Refresh the page a couple of time and you will get the website

Hello,

I just checked your website and it seems to be working properly once I check it with ad blocker enabled, so I would say that the malware you caught is still messing with the website and that’s why it’s not working for you. Try it with ad blocker and you should see the website properly.

Is theme RTL languages support ?!

Hi, Unfortunately not.

Hello, i need some help. Since WP updated the version, if I add images into a slider the description disappears to all images of that one. And I can’t find a way to show it again even if I simply write and update. Any idea? Thanks http://www.irpa1961.it/#!/collezione-lurex-america-irpa

Hi,

Your comment is not showing a “purchased” badge. Support of this nature is reserved for confirmed customers only. If you have purchased this theme using a different account please login using that account before posting a request for support. Alternatively you can use your purchase code to register at our support forums where you can open a new thread about your issue.

modokiel

modokiel Purchased

Hi! I´ve been using this theme for more than a year. Everything was awesome, but suddenly all featured images on portfolio page have disappeared, although they still remain on each project entry in Wordpress. How can I fix it? The site is http://www.rodrigomarina.com/web Recently I payed for extended support, but nobody pays attention at the forum. Thank you very much.

Hi, The forum’s support queue is emptied each morning. Its empty at the moment also, which means if you have a thread there awaiting a reply, the system has not classified it as such.

I’ve taken a look at your page and indeed no images are being added. If it’s recently changed, this would mean it could be related to an update to WP which was auto installed on your site. We’ll need to take a look back stage. Please post your login info in that forum thread you mentioned.

You can post login details privately by wrapping them in hide tags like this:

[hide]
login info here
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