Hi! I love this theme very much!! I’m using it in my website, but unfortunately, now the theme corrupted in my website: http://www.mirage-visuals.com/ , my wordpress version (WordPress 4.1.18), asking for support, thank you very much!
Hi, I’m able to see your website without any problems. What “corruption” are your referring to exactly?
Hello, just wondering when the next update will be and can you add an option to add an option for services to link to a url?
I found a solution on your forum, but it seems like this would be an easy addition for you guys to make. especially considering a lot of people keep asking for it. aside from that and the ability to add custom icons to services, the theme is perfect!
I have updated the site to WordPress 4.8.1 and after that projects links and blog link are not working.how to fix this ?
Hi, Can you share the link to your website, so we can take a look?
this my site url : http://healthlabcrew.lk
Hi, Your website is showing a js error which says that your projects cant be found. I see you have a cache plugin installed and as a first step I’d recommend disabling that plugin to see if it’s causing a problem for the site’s js. Another possibility is the permalinks structure needs to be re-saved since you updated WP. So try that also.
Hi thanks for the reply. I have saved the permalinks again and now protect section is working but then main navigation menu parallax section is not working. Links connected to the other pages are working. Only the sections at homepage like “about Us ” is not working. I have deactivated the Wp cache plugin also but the result is same. Please advise how to fix this. Thanks.
If you mean, its not scrolling in chrome, see here for the solution: http://support.pixelentity.com/threads/17176-scrolling-stopped-working-on-Chrome?p=79569&viewfull=1#post79569
HI I have done all thing in above thread still scrolling not working in any browser. Further i can see the your DEMO site menu also not working . please help me to fix this bug
Hi, Your website is still loading the compressed version of the js scripts, which means you probably forgot to disable js compression in the theme options. It was in those instructions.
ps. Im aware the theme’s demo menu scroll is not working, this is because I haven’t managed to implement that fix into the live demo just yet.
Oh..yes I have forgotten that.Now working fine. Thanks lot for your help. Are you not planning to release new version of this theme soon ?
I bought this theme which is top! I also bought the support in addition to being able to be helped but I have no answer and no return of the developer while I am blocked!
Hi, You were not blocked, so I’m not sure what you were referring to. Your thread has been dealt with some time ago.
After updating my WordPress Version up to 4.8.1 there are no portfolio Images anymore. They are no longer in HTML code on homepage. There is also no console error and plugins also all deactivated. Can anybody help me? Thanks a lot!
Hi, When was the last time you updated your theme? You should download it again from your downlaods page and do a manual update. Instructions for this can be seen here: http://support.pixelentity.com/threads/8226-WordPress-3-9-Themes-Update (it refers to a previous version of WP but the process is still the same) I’ll need to see your website, can you share the link?
This was the way I made it. The latest update from themfores is installed on my testing area. I found out that in $content loop of the portfolio there is no image inside, idont know why. With featured image output in the loop the image is loaded in code but in the wrong dimension. I dont want to modify the code because it should work, right.
The portfolio posts has all featured images.
I updated manually from WordPress 3.8 up to 4.0 and via auto update to 4.8.1. After that I installed the latest theme version and created a child theme for my own little changes…
There are also problems with images in “Kunden” section and “Über uns” section, the images are also not loaded into HTML!
Hi, Your page is showing fine here. I do notice lots of image warnings in the browser console because of the https protocol. You’ll need to change all of the image paths to https to fix these. Might be a good place to start.
I’ve updated wordpress but now the scrolling does not work properly. Could you help me? My website: https://www.emotionalmovie.com, for example clicking on “Portfolio” item menu. Thank you very much.
See solution here: http://support.pixelentity.com/threads/17185-Menu-scrolling-has-stopped-working
Hi, I love your theme! What is the preferred size for featured images in Projects?
959px529px – but if you upload larger images the theme will auto resize them. Just make sure to keep file sizes down with optimization.
Another question: I run WP 4.8.2 and the last Visia update from November 2016. Which PHP version is advised?
Hi, PHP7 is not supported.
Hello, i had the problem with the scrolling on my web site giuliomasciocchi.eu . I have read your solution here http://support.pixelentity.com/threads/17185-Menu-scrolling-has-stopped-working and now the scroll works well. But I have another important problem, if i upload the new file “jquery.localScroll.js” and delete the old file “jquery.localscroll.js” my page “news” and “portfolio” don’t work. Can you help me, please? Now I replace the old file”jquery.localscroll.js” and the pages are working. Many Thanks!
Hi, What do you mean they dont work? Are they separate pages or scroll links? you have mentioned 2 separate file names above, for the solution to work correctly the new file must have the same name as the old file. Also you need to ensure that you disable js compression in the theme options, otherwise the solution won’t work. It would be a help if you let me know the answers to the above checks and share the link to your website if the problem continues.
Hello, you can see the problem here http://giuliomasciocchi.eu/ – I’ve replaced the old file “jquery.localscroll.js” with the new file “jquery.localScroll.js” and my page news, portfolio (that have the same structure) and also the contact information in the footer and instagram plugin don’t work (i can’t see the contents). In the theme options the js compression is set “NO” and in my ftp i had just file “jquery.localscroll.js” with small letter “s” instead in the new file “s” is upper case letter. Can you suggest me the right solution? Thank you
Hi, Change the S in the new script’s file name to a lowercase s. that should be fine.
Hello, I’ve already done, but if I change the name to a lowercase s the scrolling doesn’t work. Look here http://giuliomasciocchi.eu/ Can you help me? Thanks
Hi, You’re still using the old version, you need to replace it with the new version first, then change the name to lowercase. See my first answer for links to the new version.
I replaced the old version with the new version (of 9 august), i changed S with lowercase but the problem is the same. The scrolling doesn’t work with chrome. With firefox or safari works fine. I need to resolve this issue asap. Thanks
Hi, do you have a solution? Can you help me?
Hi try also doing the other part of the solution mentioned by this user here: http://support.pixelentity.com/threads/17176-scrolling-stopped-working-on-Chrome?p=79586&viewfull=1#post79586
Thank you! Now the site works well!
The navigation for this theme is working inconsistently on my site all of a sudden. Only the Link to the contact form seems to work – I am not sure why the other anchor links have stopped as I haven’t changed anything … can you suggest what might be causing the issue?
Hi, The scrolling script doesn’t work with the latest version of Chrome and need to be updated. See the fix here: http://support.pixelentity.com/threads/17176-scrolling-stopped-working-on-Chrome?p=79569&viewfull=1#post79569
Hi,work Visia with wordpress 4.8.2?
Hi, Yes we have had many customers upgrade already without issue.
are all the color designs / colors in the theme completly customizable?
Thanks in advance.
Hi, Only the primary color is editable via out theme admin options. The others are only editable using css snippets (pasted into the admin panel). Our support forum is home to many css snippets, requested by past customers.
Hi my menu items have also stopped working on chrome.
I have followed all the advice in these threads – http://support.pixelentity.com/threa...n-Chrome/page2
And I am still having this issue, I need it fixed ASAP can you please suggest a final solution??
my website is http://www.anndanmedia.com/
Hi, I’m unable to check what version of the file youare using because your caching plugin is minifying all js scripts. If you disable this minification I can check back. The caching plugin or its minification may be causing the problem. If you followed the changes in this thread, then all should be working without problems: http://support.pixelentity.com/threads/17176-scrolling-stopped-working-on-Chrome?p=79586&viewfull=1#post79586
(there’s two fixes in that thread).
Anymore on the solution to my problem???
Hi, What problem is being referred to here?
Can you not see it it in the comments above??
” Hi my menu items have also stopped working on chrome.
my website is http://www.anndanmedia.com/"
I was asked to send my login details over a week ago and I have not heard anything back since?!! I have followed all the correct procedures and provided screenshots to prove this and my problem still persists!
As I mentioned in the support forums several times, your page is still loading the old version of the script which needs to be updated. If you have followed the sequence of instructions we posted in the forum and its still loading the old script, then either something was done wrong or your have a problem on your server side, some kind of caching or something else which is preventing the new script from being served. You’ll need to debug this on your end. Its unrelated to the theme.
Hi, the slider is gone on my project on the home page, i have no pe_theme_meta on home, is this normal?
Hi, Can you share your website link?
Hi, I!’ll need to check your admin, to this end, please send me your login details privately via the form on our profile page, found here: https://themeforest.net/user/bitfade
Any update on this?
Hi, I’ve replied in the ticket, the login credentials don’t work.
Hi, i’m sorry i did a clean install again. The ‘home’ slider is back now for some reason.
Hi, having some problem since the latest WP update, the single page scrolling navigation doesn’t work anymore on Chrome.
hi, please see this tread from our support forums for the solution: http://support.pixelentity.com/threads/17176-scrolling-stopped-working-on-Chrome?p=79586&viewfull=1#post79586
Hi for the menu item problem, please see the solution in this thread: http://support.pixelentity.com/threads/17176-SOLVED-scrolling-stopped-working-on-Chrome
About the contact form. The front end is reacting fine to the success notification it get from the server. So the problem is on the back end, either with server config or WP. You could try contacting your host to see if there is any restrictions on the mail() function on your server or you could try installing and configuring an STMP plugin, like this: https://wordpress.org/plugins/easy-wp-smtp/
Thanks, I fixed the menu problem.I’ve been talking with my host, and this worked fine until I updated my wordpress. Not sure how to use this STMP plugin, but am attempting to do it now.
Can I possibly just REMOVE the contact form, but still keep the email address there? Nothing seems to be fixing this situation and my host is no help either.
Hi, Sorry for the delay: Open the footer.php file in the theme root. On line 21 you will see this:
<a id="contact-open" href="#"></a>
Change it to this:
Basically just remove the ID. That will then allow your mailto link which you have there at the moment to work as expected.
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