13 comments found.
Hi! In Live Preview, I don’t see chat online, has this template an online chat for customers ?? Thanks
Please contact our technical team or provide your email address our team will help you.
https://thementic.com/support/Hello, the search box does not work well, I have opened a ticket but no one has answered me, I do not know if they have not received it or I have not received the answer.
It is clear that the amount I paid for the template was not very important in addition to the support service for a year.
I liked the template and that’s why I bought it but it seems that for the price I paid is what I could expect.
we apologize for any inconvenience. Please provide your email address here.
Thank you please check your mail.
Having issues installing this theme. Kindly help
Please create ticket our technical team will help you https://thementic.com/support/
Envié un ticket, aguardo respuesta.
nuestro equipo responderá por favor espere
¿Es compatible con PrestaShop 1.7.6?
Yes
Advertising with 24/7 support, but still waiting for a reply after one day
Hi mark,
To change the top icon you have to upload your SVG icon with the same name in the following path under your server.
/themes/vitrafurniture/assets/img/themeimage/top-button.svg
Here “top-button.svg” is top icon image
For loading image icon same as above
/themes/vitrafurniture/assets/img/themeimage/site-loading.gif Here “site-loading.gif” is loading icon file
For your 3rd query, you have to provide your store and FTP details I will make it for you.
Thank you
ID 18401
Thanks for late reply. I could not be waiting all the time so I have resolved most issues myself!
I keep finding issues: This is one of them. The “short description” in the product page (under product price) is limited by 16 characters. That is too short imo. How can I change this?
We are apologize for late but It is better please ask all your queries in ticket section I hope you understand it.Our team already replied you.please check it.
Please check your ticket ID 18487
I replied, please confirm
Yes we got your replied please let make conversation in ticket section from now onward.
Thank you!
Welcome
Did you get my message through your support?
I already replied your please check your ticket ID 18487
Congrats for your awesome theme .GLWS
Thank you so much for appreciation 
Wonderful Job! Congratulations
Thank you so much for appreciation
Congratulations! Nice Work, Good Luck With Sale 
Thank you so much for appreciation
Congratulations!
Amazing Work, Good Luck With Sale
Thank you so much for appreciation
Congratulation! Nice Work, GLWS
Thank you so much for appreciation
Great Work, Congratulations GLWS
Thank you so much for appreciation
Congratulations for excellent work and sales!
Thank you so much for appreciation