86 comments found.
Please i need help changing the copyright information. I can’t locate it anywhere. I have the Vivagh – Ceremony only installed. please.
Hello, im unable to install the theme do to plugins issues, could you help me out?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
How do I remove the black and white picture in the header on pages?
HI.,
1) Kindly navigate to Appearance => Solar Options => Layout => General (tab) => Others where you can change it globally.
Please Refer: https://prnt.sc/gOWlSrtiQm-b
2) Kindly navigate to Pages (or) Posts => (select any pages) => Post options where you can change it separately.
Please refer: https://prnt.sc/ISFtYEI5nEiO
Thank you!
None of the font awesome icons show up on the site. What can I do?
Hi.,
Please install this plugin – https://wordpress.org/plugins/font-awesome/ and check your issue.
If the issue persists, Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Is there a way for the header images from the portfolio to be sized so that header shows the good part of the picture? Right now, the head cuts the image in half and we can only see the top half of the picture.
Also, is there a way for the background images to be resized accordingly when using mobile? Right now, if you look at the site on mobile, the background images aren’t resized so you cannot see the whole image, just half.
Hi.,
Please help us better understand it by getting back with screenshots like references and issues and your site credentials (WP &FTP access logins) via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and let you know.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
In the portfolio section, the wpbakery page builder is not activated, we can only code. How can I get the page builder to work in portfolios too?
Hi.,
The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
OR
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Thank you, we look forward to help you!!..
that’s not what I asked. The wpbakery page builder only works on pages, not portfolio or posts. How do you activate it?
Kindly navigate to the WordPress dashboard => WpBakery Page Builder => Role Manager => Post Type => Custom. you need to select the custom post type and which page do you want to edit.
Please refer, https://prnt.sc/-rRBme1K2aax
Thank you!
Can’t find activation numbers for plugins. Can’t create an account for support.
Hi.,
The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Theme authors will not provide the activation code for the plugins bundled with the theme. And here is the article of envato for that https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
or
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
I am looking to upgrade my current WP Website , I utilise PicTime for my Galleries and Studio Ninja for my “Contact” form will this Template allow both to integrate?
Hi AuldReekieBiker .,
Thanks for contacting us. Sorry, we have not tested our theme with any third-party plugins other than the plugins listed on the ThemeForest page. So we cannot guarantee for that plugin to work with our theme. Please contact the plugin support team regarding the issue.
Mostly our theme will be compatible with any major plugins in the market. But we have not tested our theme with this plugin. So we cannot guarantee for that too work with our theme. But you can try with that.
Thanks!!
Moving forward to help you!!
Regards., DesignThemes Support.
Do you have a link to the Plugin Support Team please
Hi AuldReekieBiker.,
As per your plugin discussion, we added the below link. Try with these links,
https://wordpress.org/support/plugin/flopictime/ and https://wordpress.org/support/plugin/ninja-forms/Thanks!!
Regards., DesignThemes Support.
Hello! I bought this theme and I like it very much. But I have a problem. I can’t edit the portfolios. WP Bakery doesn’t work for my portfolios. Can you please give me a suggestion? Thanks!
Hi.,
Thank you for contacting us.
Kindly get into Admin Panel > WPBakery > Role Manager > Post Types > Custom > and enable the option.
Refer : https://prnt.sc/w54xfc
Thank you, we look forward to helping you!
Just bought this theme, and the WP Bakery Page Builder plugin is out of date. I created a support account to download the latest version under my profile, but the new version is not there. Can you tell me where to find version 6.8.0 please.
There is also NO Layer Slider plugin the documentation refers too!
Hi.,
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
3) LayerSlider Documentation : https://layerslider.com/documentation/
Hello and thanks for getting back to me. I have just sent an email to you with the purchase code. I have also sent a message for the plugins via the link you have sent. Thanks
Hi.,
We have replied to your site. Kindly, check it out now!
Thanks got it :_)
Hi.,
Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Hello! I bought and installed this theme. Now I would like to install the demo content and I get this error: Failed to drop tmp table _fwbk_wp_xx_blogmeta. DROP command denied to user ’.....’@’localhost’ for table ‘_fwbk_wp_xx_blogmeta’. Please guide me on how to install the demo content. Thank you!
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Problem solved! It was a hosting permission issue. Thanks!
Hi.,
Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hello! I want to try these theme before buying it. I tried this link: http://wedesignthemes.com/support/request-demo/ and, I don’t get any mail. I requested 3 times now and I received no mail, not even in the Spam folder. Please tell me how can I install the demo theme. Thank you for your time!
Hi.,
Please send your request via : https://vivagh.themessupport.com/request-demo/
or
Please send your request to support@wedesignthemes.com. We create a user login and get back to you
Hello, yesterday I found this theme: https://vivagh.wpengine.com/photographer/ but only html format. Today I wanted to buy it but I can’t find it anymore. Could you send me the link? thank you
Hi.,
Thanks for the interest!!
No HTML version is available for this. You can purchase our WordPress version here – https://themeforest.net/item/vivagh-a-wedding-photographer-theme/20391450?s_rank=1
Regards., DesignThemes Support.
Hi Team,
I’m facing an issue. Vivagh theme options doesn’t work at all since I updated to wordpress 5.7 I’ve upgraded to 1.9 Vivagh theme version as well but it didn’t work either.
Domain : www.studiobalzac.fr
Please check ASAP
This is the message mentionned when I tried to save all settings in Buddha panel
Error: dttheme options page not found in the list of allowed options
Is there any new Vivagh theme version working with Worpress 5.7 ?
Hi.,
1) Go to Dashboard / Appearance / Install Plugins / Update all plugins and check it once again.
If not success, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
2) Yes, Theme is definitely compatible with the latest version of WordPress and you should have no issues running it on that., if you see any issues please open a support ticket and our team will gladly look into that for you.
Thank you, we look forward to helping you!
Hi there, When i change the logo it appears in a really little size… Please how can i fix it? it is a nightmare only to change a logo size… Regards.
After after searching for a solution to that problem for hours, i finally resolve it by changing the logo size with this additional CSS code }
logo a img {
display: block; height: inherit; overflow: hidden; max-height: 100px;
Thanks anyway
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
#logo a img { height: 100% !important; width: 100% !important; }
Note: You can change the height and width value as per your need.
Thank you, we look forward to helping you!
Hi I got issues with wordpress 5.5
http://.../wp-content/themes/vivagh/framework/theme-options/js/jquery.tools.min.js: jQuery.browser is deprecated http://.../wp-content/themes/vivagh/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated http://.../wp-content/themes/vivagh/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated http://.../wp-content/themes/vivagh/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated http://.../wp-content/themes/vivagh/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated http://.../wp-content/plugins/designthemes-core-features/custom-post-types/js/dt.metabox.js: jQuery.fn.live() is deprecatedI Updated the Theme and for my bad it does not save Themeconfiguration just the content everytime I update
Update files downloaded Today. I cannot register in your supportcenter, the confirmation email didn’t come / neither inbox nor spam.
Hi.,
It seems you are using our old version. Please update our theme version – 1.8
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Download it again and check the version then let us know
Regards., DesignThemes Support.
I does not work, i downloaded the themefiles and uploadedthem to the server, but the core plugin has no update option. remains on coreplugin version 1.4.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Got it?
Hi.,
The jquery errors in your dashboard is due to the plugin “Jquery Helper Migrator”. We have disabled the plugin and now the notifications are not shown in your dashboard. Please have a look.
Regards., DesignThemes Support.
i know, i installed it to see the error …... Still the theme does not load content (Home-Page) this is related to wp 5.5. update. But the Issue is still here after i followed your update steps.
Hi.,
We need your FTP details also. Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I Send you credentials
Hi.,
We fixed and replied to your mail ID. Please have a look.
RATINGS!!
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
I have a problem, it is that the home slider does not appear, and the message that appears is that I must update the version of vivagh. I am using wordpress 5.5, I would appreciate your help please.
Hi.,
WordPress 5.5 update caused a temporary compatibility issue.
We have fixed WordPress 5.5 issue in our updated latest version, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/We apologize for the inconvenience caused by this issue.
Hi, Can i create Our Team page with your theme like this: https://ibb.co/v3xLvQz
Do you have dummy pictures when i import the template? I found it very hard to work without any pictures on all this template. You import the demo and you get empty grid with text… Is your template the same?
Hi.,
Thank you for contacting us.
Dummy images include (Low Quality with Watermark ).
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hello,
I’m looking for new theme for my site and really like this one. Im going to buy it, but need to clear two questions:
1. Can head slider automaticaly change pictures? 2. Is it posible to have small arrow on the bottom of head slider, poiting down so user understand to scroll? Also can be disabled changing of mouse cursor?
Thanks in advance!
Hi.,
Thanks for contacting us!! 1) & 2) This is possible. We will customize it for you.
3) ” Also can be disabled changing of mouse cursor?” – Can you please more specific on this.
Regards., DesignThemes Support.
Thank you for your fast reply. I’ve thinking to attach screenshot, but for some reasons head slider pictures are not loading on demo site now. Can you check it ?
Hi.,
Thanks for the reply..
Please check it now – https://prnt.sc/sxsuqg
Regards., DesignThemes Support.
It’s working. I mean this cursor -> https://prnt.sc/sxy17u
Hi.,
Yeah!! Its possible. Let us know any other queries.
Regards., DesignThemes Support.
Hello. The premium plugins included are from the beginning to middle of 2019 (outdated versions). Can you please provide the important updates for these plugins?
Hi.,
Thank you for contacting us.
Kindly refer the below links for updating the plugins
http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/Download updated plugins:
http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/Please follow the instructions in the below knowledge base link for how to update the plugins.
For Ex : Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/ Video : https://www.youtube.com/watch?v=2vyZrLu7gb8Thank you, we look forward to helping you!
Thank you. Are you planning to improve the update system, so that automatic updates are possible?
