Hello there,

Thank you for your interest in our theme. You can hide admin bar using this plugin : https://wordpress.org/plugins/hide-admin-bar/

Hope this answers your question. Let us know if you have any other questions.

Thanks, Y

Hello there,

Thank you for purchasing our theme and for reaching us. We have checked in our local site and TMDB import is importing movies without any issues. Please make sure you have added valid TMDB API Key in Appearance > Customize > MAS Videos > General > TMDB API Key

Ref: https://docs.madrasthemes.com/masvideos/topics/getting-started/settings-options/configuring-mas-videos-settings/#section-7

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Y

Hello there,

Thank you for purchasing our theme and for reaching us.

Please check your plugin settings or contact your plugin support regarding this requirement. Please note the search feature used in our theme is WordPress’s default search. It searches only product titles and description.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, N

Hello there,

Thank you for purchasing our theme and for reaching us.

Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support with your WP admin details. Let me take a look and get back to you as soon as possible.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, N

Hello there,

Thank you for your interest in our theme.

Sorry you can’t use the theme in multi websites. One licence for single site only if you want to use in more sites you need more licences.

Hope this answers your question. Let us know if you have any other questions.

Thanks, N

Hello there,

Thank you for your interest in our theme. Vodi theme does not have support out of the box for BuddyPress. You’ll have to add additional compatibility code for BuddyPress to work out of the box.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us.

Can you please clarify what are the issues you are facing with Wordpress 6.1.1.

Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support with the screenshots of your issues. I’ll have our tech support look into this for you.

Hope this answers your question. Let us know if you have any other questions.

Thanks, N

This happen 6.1.1 https://www.youtube.com/watch?v=UEXYRMQMHDY if the version back to 5.9 is working also php is only working 7.3

Thank you for getting back.

Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support with your WP admin details. We’ll check why you are facing that issue.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, N

Hi, thanks for the quick response! I am interested in having live feature included by default on your theme for easy access to my customers. I don’t want third parties as they add load to my site.

I see that the VidMov theme have done something similar to what I want but I like your theme better. The added Wpstream plugin in their theme and you can just click on a button on the site to go live. Please check it out to see what i mean https://themeforest.net/item/vidmov-video-wordpress-theme/35542187#

Thank you for getting back. Unfortunately we are not including the live streaming feature in a theme. Because it is outside of theme capability

Hope this answers your question. Let us know if you have any other questions.

Thanks, N

What a shame, a video theme with no live streaming capabilities in 2023. Thanks anyways.

Thank you for your clarification and update. We are testing out this feature on MAS Videos plugin which offers the TMDB import. Once, we are able to achieve this, we shall release an update.

I just want to follow up with the import option. Are we close to implementing this?

Hello again, Thank you for getting back. We submitted a request to make changes to the TMDB importer. Unfortunately, it would not be possible to hotlink images as the TMDB importer of MAS Videos internally uses WooCommerce CSV importer that would not allow hotlinking.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us.

Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends. yesterday ( 16-01-2023 ) our office was closed owing to a govt holiday in our country.

We responded to your ticket, please check.

Hope this answers your question. Let us know if you have any other questions.

Thanks, N

Please note our support is closed during the weekend and on 16-Jan (statutory holiday). Our support will be back on Tuesday. Apologies for Immediate non-availability.

Today is Tuesday, Still no reply from your side.

Hello there,

Apologies for the delayed response. We have answered to your ticket. Please check and let us know if you have any other questions or need further help.

Thanks, Y

Hello there,

Thank you for purchasing our theme and for reaching us.

The Theme is compatible with Wordpress 6.1.1.

It is not compatible with PHP 8.0 yet. We are working on that . We’ll release a compatible version soon.

Hope this answers your question. Let us know if you have any other questions.

Thanks, N

Hello there,

Thank you for your interest in our theme.

1.TMDB importer is a feature of MASVideos plugin. We’ve documented how to import from TMDB here: https://docs.madrasthemes.com/masvideos/topics/getting-started/import-from-tmdb/

2.Yes, you can add the informations you mentioned for Movies and Tv Series.

3 & 4. No there is no option to mark the watched episode. Rating option available only for tv series not for individual episode.

Hope this answers your question. Let us know if you have any other questions.

Thanks, N

Hello there,

Thank you for reaching us. We responded to your ticket, Can you please check.

Thanks, Abbas

Hello there,

Thank you for purchasing our theme and for reaching us. We can display Cast & Crew in single TV Show using custom code. Here is the custom code to : https://gist.github.com/yousufansa/320611b940c0aee791a22e70d3b20fc1

Please copy the PHP code from the above link and paste it in your child theme’s functions.php and add the CSS code in Appearance > Customize > Additional CSS.

Hope this answers your question. Let us know if you have any other questions.

Thanks, A

Hello there,

Filter is working fine in all archives. Can you please help us understand your issue with a screenshot ?

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

If you are Elements customer, please note Elements subscription does not include theme support.

Thanks, N

I didn’t got a solution from your team yet

Please let us know your ticket number.

Hello there,

Thank you for your interest in our theme.

1. We Updated the theme few months back. Please let us know if you are facing any issues related to our theme?

2.We have tested our theme and it loads with fast. Please use https://tools.pingdom.com for better loading time calculation.

3.You can get movie description demo here : https://demo3.madrasthemes.com/vodi-demos/main/movie/my-generation/

4.I am not sure if I understand your issue correctly. Can you please explain briefly.

I recommend you to trial the theme before purchase. Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support and we’ll setup a trial for you.

Hope this answers your question. Let us know if you have any other questions.

Thanks, N

Hello there,

Thank you for your interest in our theme. Apologies for not responding earlier. Here is our support policy: https://themeforest.net/page/item_support_policy

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. The embed content used in the theme is default WordPress embed behaviour. You can replace it with any custom player of your choice. Usually, custom players are available as a WordPress plugin and can be embedded using a shortcode. You can use them.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for your interest in our theme. Yes, you can trial our theme before purchase. Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support and we’ll setup a trial for you.

Kindest Regards, S