110 comments found.
good day! i buyed this template and now want to change main page but my EDGE OPTIONS are empty, all page empty. What is it? why i cant change any options of template?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, is there a way to update the WPBakery plugin?
Hello,
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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How do i update this theme once it’s installed on my website?
Hello,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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I purchased this theme many years ago. I have proof of purchase (Screenshot), but the purchase code was removed from my account somehow. My site is now incredibly slow. I have had multiple developers work on site to make it faster which has not helped. Any chance I am able to get some support to take a look and see whats wrong with my site? Thanks
Hi there,
You can always locate your purchase code on the Envato account from which you have purchased the theme from. That way you will be able to submit a ticket on our help center where our support team will be able to check any irregularity and help you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Also, when I activate the plugin “Edge Core”, the widgets page and some other features don’t work again. I read up online and it says something about J-Query, please let me know solutions.
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I tried to Submit a request for 30 minutes, and I don’t have time to waste it gives me an error when submitting saying: “Autentification error. Please try to login in again from our help center here.”, even though I am signed in. I tried different browsers, different settings and it still doesn’t work. I do not have time for this please just answer my questions and requests here. I did not pay for your theme to go through run arounds…
Here is pictures of my attempts! https://culturepowerinc.com/pictures/11-11-2021-11-42-17-AM.jpg , Sorry for my frustration but everything I try to use this ecode help center platform I get problems!
When I click that link “here” it brings me to the same home page and the same BUG comes up. I’m tired of bugs, please do your things right or don’t make them live!
Hi there,
We are really sorry to hear about this bad experience you’ve had. There were some minor interruptions that have been resolved in the meantime so please try it out to access it once again.
But, if you are still facing off any issue, feel free to send an email to this address, include your purchase code and your ticket on our support forum will be automatically created.
Support
Edge Portfolio part of
Qode Interactive
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Yes now it worked, very annoying though, please respond ASAP now and have us resolve this fast, as I have been waiting too long now.
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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I have asked a question since yesterday, which should’ve been stating in the first reply, and it still hasn’t been answered. Please answer it ASAP. Thanks
Hi there,
Once we check we do see that your request has been answered so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hello, when I upload dummy content. “Shop-Home” https://voevod.qodeinteractive.com/shop-home/ page is not added to pages? Is there something Im missing, or please how do I find this home page option?
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I tried to Submit a request for 30 minutes, and I don’t have time to waste it gives me an error when submitting saying: “Autentification error. Please try to login in again from our help center here.”, even though I am signed in. I tried different browsers, different settings and it still doesn’t work. I do not have time for this please just answer my questions and requests here. I did not pay for your theme to go through run arounds…
Here is pictures of my attempts! https://culturepowerinc.com/pictures/11-11-2021-11-42-17-AM.jpg , Sorry for my frustration but everything I try to use this ecode help center platform I get problems!
When I click that link “here” it brings me to the same home page and the same BUG comes up. I’m tired of bugs, please do your things right or don’t make them live!
Hi there,
We are really sorry to hear about this bad experience you’ve had. There were some minor interruptions that have been resolved in the meantime so please try it out to access it once again.
But, if you are still facing off any issue, feel free to send an email to this address, include your purchase code and your ticket on our support forum will be automatically created.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes now it worked, very annoying though, please respond ASAP now and have us resolve this fast, as I have been waiting too long now.
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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where i can change page structures? i mean you have HOME 1 , HOME 2, HOME 7… they have different page structure (menus and other items positions), where i can change them? in page builder i dont see , in edge opptions i dont see. I want to change left menu postion in “LEFT MENU HOME” . I Cant find where it is setup. I see template like full widht page , but nothing more. a lot of home pages template but where i can see full structure of every page with menu positions ? thank you!
Hello there,
Thank you for reaching us!
Please check this article – The Global And Local Settings Info And Troubleshooting.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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what do you recommend me to do to have the login and logout of the user or customer on the top bar right hand side. and the shopping cart with the search field in the menu
Hello there,
Please submit a ticket at our Help Center and our support agents will provide you with further instructions.
Support
Edge Portfolio part of
Qode Interactive
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i added a menu in the footer. i need to know where can i change the color of the menu text, active link text and hover link text colors please
Hello there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Where do we change the submenu background width?
Hello,
Unfortunately, there is no option within a theme to change the width of the submenu drop down, however this can be changed with custom css. Please submit a ticket at our Help Center and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Is it possible to change a specific page title , or custom page title that doesn’t copy the page name? we can add and image to the title area, but i do not see where i can add a custom page title area
Hello,
The title area will always display name of the page you’ve entered in backend. You can disable title on the page in Edge Title options please see screenshot ), and then create a section using the WPBakery Page Builder. Just a background image for the row and inside the row add text you want to display as title.
If you need further assistance to set this up please submit a ticket at our Help Center and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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if you look at the edge banner on the main template of your theme, there are three edge banners under the main slider. Can we have TEXT instead of logos on those banners and if so , how to do this?
Hello,
To add text in ‘Edge Banner’ element please add text in ‘Link Text’ field in Edge Banner Settings ( please see screenshot ).
If you need assistance with anything else we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I need the following help on how to do. 1- change the primary color of the theme 2- change the back to top button of the theme 3-change the color of the menu text hover and link color
Hello there,
1. To change primary color please navigate to Edge Options -> General and set the ‘First Main Color’ ( please see screenshot ).
2. Could you please submit a ticket at our Help Center and explain in more detail what would you like to change for back to top button and one of our support agents will assist you.
3. Please navigate to Edge Options -> Header -> 1st Level Menu and here you can set options for menu items ( please see screenshot ).
If you need assistance with anything else we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Dear Support, can I use this template on more than one of my websites? Thanks.
Hi there,
Thanks for taking an interest! Please note that by regular license you can only use the theme on one domain.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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I can’t find where to add a sidebar to products. Where is the setting for that?
Hi there,
Product single pages don’t have the option to display the sidebar.
If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Demo import is not fully complete. It is stuck in 50%
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-If you need further assistance, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I am interested in this theme. I noticed that you have a page that has a field for a potential customer to “track” their order. Is this a feature that will actually search and work based on orders or is this an add on or something that you have just added as an example?
Hi there,
It is the default Woocommerce Order tracking shortcode, which you can for sure use and you can read more about it on the WooCommerce documentation.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I would need new theme update for newest version of wordpress and woocommerce. Can you please update the theme?
Hi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I bought the theme a few years ago and now WPBakery Page Builder needs to be activated but I don’t have a license because it was included in the theme. Can you give me support? The theme hasn`t been updated since June 19.
This is the information that WPBakery gives: “How to update and receive support if I do not purchase a direct license? In such case, you need to wait for your WordPress theme author to update WPBakery Page Builder on their side and push it to you. Also, support related questions should be addressed to your WordPress theme provider.”
Look forward to hear from you
Muriel
Hello Muriel,
Thank you for reaching us!
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that. When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
But if you need an immediate update of any of the plugins, please reach us at helpcenter@qodeinteractive.com and include your purchase code and one of our support agents will provide you with the latest versions.
Support
Edge Portfolio part of
Qode Interactive
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I was incredibly disappointed with this product. The load times for the site were SO SLOW that I had to abandon the site and start over. I wish to request a refund for this product as I was not able to use it nor my extended support. Thank you!
Hello,
Sorry to hear that.
Load times depend heavily on your server and your content, it has nothing to do with theme because it is coded according to the latest WP standards. Perhaps it would be best to submit a ticket to our Help Center and include your website URL and one of our support agents will let you know what might be the problem.
Support
Edge Portfolio part of
Qode Interactive
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Hi! Thanks much. No, I do not want to submit a ticket. I already have submitted several tickets and haven’t had anything change. And, actually, when I use your test site (shop minimal) the load times (when you click on the ‘quick view’ or ‘add to cart’) are also ridiculously slow. I have already had to switch my site to a different one and will not be using this theme. I’m requesting a refund. Thanks!
Hi,
We’re sorry to hear that.
Our demos might appear slow, but this is only because we are showcasing lots of images with the highest quality. As such these images are not optimized and are making the load times higher. Also, our demo pages try to showcase all options at once, so you can see all the possibilities the theme could offer.
When it comes to refund requests, you can always submit one through Envato Market.
Support
Edge Portfolio part of
Qode Interactive
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