Here's my experience in my last support:
Hi, it looks like we're getting nowhere here. I've been standing in front of my laptop for the past 3 hours already, waiting for at least a confirmation. This issue is about to transpire to Day 2.
It's already 12:43 a.m. in the morning here, and I need to wake up early later because I need to accompany my pregnant wife for her checkup. I also slept late yesterday because I waited for your team's response, which did not even bother to tell me if he'll just fix it tomorrow or in the next couple of hours, whatsoever.
It was told you'll help me fix the site if I'll just open a support ticket, so I did. It turned out, I was made to wait until the wee hours of the night. To be honest, this has been an insulting experience. I don't understand why I was placed in the backseat by your support team. Is it because I'm Asian?
In the first six months since I purchased Voice theme, I only used your support once. Just once! For small issues, I didn't complain about them because they are manageable. But when the time that I needed your support the most, I get no real help!
If you really don't have the intention to fix my site because I didn't renew or purchase a support, you should've told me earlier instead of making me wait for this long.
It's disappointing. Never have I experienced being insulted this way.
Thanks for nothing.
Author response
Hello,
We are really sorry to hear that you are disappointed with our support.
Our support team informed us that they found out the problem and that you just need to switch to "Modules template" on your Home page as you were using "Default template".
Please keep in touch with our support team and we will resolve this for you soon.
Also, please have in mind the timezone difference. Our response time is usually up to 1 business day and this was stated on all of the contact forms. Sometimes, it takes more time to investigate specific problem (or to involve a developer) and this for sure doesn't mean that we place someone to a backseat. We do our best as much as we can for every single customer and treat him equally regardless of his ethnics and regardless of the rating he provided.
Best regards,
Meks team
Good theme
Excellent work. Robust construction. Professional.
I bought this nearer to their V1 release and the theme was not great. Fast forward a few years and I decided to try out the latest version and was blown away by how much they had improved it! It is an excellent theme and it is very robust. Well done to the Meks team for shaping this theme up to where it is.
There are some problems with the theme's support for RTL.
The team was very responsive and nice and fixed all my problems.
Very customizable theme with lots of cool features
It's the best theme I've ever used.
Everything about this theme has been perfect for our site. It seems to have an infinite amount of options for look and feel. It looks good. It works as expected and the theme options are clear an understandable. What's not to like!?! The support team has promptly responded to my questions and requests. I would highly recommend the MEKS themes Gridlove and Voice (the only 2 I've used so far).
I am new to WP and just bought the theme. When I had trouble making my site HTTPS again after installing the theme, customer service was there to solve the issue within a day.
You can do nearly everything with this theme. Value for money! Thanks
Excellent theme, and very responsive support!
by ipq 3 months ago
Customer support is 5 stars. I can not found any bugs. Documentation quality is 100%. Design is 100%. Featured availability 100%. Very flexible. Code quality is clean and very fast. Customizability is simply, fast and developer is helped me more times. I recommend Voice theme who'd like to find simply, fast and beauty theme. At this moment this is my the best magazine theme what I used ever.
One of the best themes out there. Highly recommended!
What a great theme! I hope for long-term theme support.
The Team at Meks has done an excellent job creating an excellent out of the box theme! The customer support, notably Marko, when needed for some customization is fast, simple to implement and always on point. Great Job!
There are many good themes on ThemeForest...and...for the most part the support from ThemeForest itself is simply TERRIBLE.
The developer MEKS, however, sets a completely new standard for awesome incredible support! Their VOICE theme is really great for blogging, and their responsiveness to assist in customizing CSS and other aspects of the theme is incredible.
I only wish two things were different:
1) I would like to be able to edit posts with WPBakery Page Builder, and
2) I wish that I could purchase MEKS products somewhere other than ThemeForest...because TF is so bad at service and MEKS is so perfect at it.
We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.
