DanyDuchaine

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154 comments found.

Hi,

Is there a way to set the header to have a background image instead of a colour? I only have verrry basic coding knowledge so hoping you can tell me where I need to edit the code for this. Thanks!

2nd question – when using a blog I can edit everything with Live Composer except when I click a tag or category it takes me to a list of posts with the same, but there is no live composer Activate button to edit the colour scheme etc. any idea if I can modify this with LC or not?

Hi,

Unfortunately, it seems your support period has expired ( the “supported” badge missing ).

I’m sorry about that, it is against the Themeforest rules for authors to offer support to customers with expired support. We could get in trouble if we did which would be bad for both customers and us.

If you need support please purchase a support pack and we’d be happy to help out.

Again, I’m sorry, but we have to follow the Themeforest rules.

May 5th, 2016 – UPDATE

- Fixes issues with WordPress 4.5
- Revolution Slider updated

Hi Dany, Having a minor issue since the Wordpress 4.5.2 Update. Once Wordpress was updated I can not seem to change the background image of Module Rows. Once I click the “Upload Image” button under “BG Image – Custom… nothing happens.

I’ve done this on a few different test environments to verify that its the WordPress update. Is there any fix to this?

-Ian

Hi Ian,

We released an update back on May 5th that fixes that issue. So, just update the theme and the issue will be gone.

jjjas

jjjas Purchased

Hello, Please see image http://www.screencast.com/t/JHPkrCuo97uV The problem is, we can’t update theme as this current theme is modified by your team (it was a paid support, great support though :)) .. If it is related to updating theme.. what should we do? – it is NOT child theme… Thanks for your help.

Hi,

Unfortunately, it seems your support period has expired ( the “supported” badge missing ).

I’m sorry about that, it is against the Themeforest rules for authors to offer support to customers with expired support. We could get in trouble if we did which would be bad for both customers and us.

If you need support please purchase a support pack and we’d be happy to help out.

Again, I’m sorry, but we have to follow the Themeforest rules.

I just installed the theme and I’m having an issue with the header and menu fonts and colors. Every time I change them under

Header Bar – Navigation within Appearances- Customize,

I never see it change

Hi,

Sorry for the wait, weekend got in the way.

Do you perhaps have a caching plugin installed, if you do that might be the reason the changes do not apply. In which case clear the cache in the plugin settings.

If not, then please send over your WP admin and FTP info via the contact form on our profile page and I’ll get in there and figure out what’s going on.

Include this in the message as well, for reference:
http://themeforest.net/comments/13581321

The weekend got in my way too. I ended up fixing the problem, thanks for your support and offer to fix it yourself on the backend.

Happy to hear it’s sorted out. If there’s anything else let me know.

Is the version of Revolution Slider not able to be updated to the latest version? I correctly enter my API Keys and User information in the correct section but I keep getting a message that that must be set…

Hi,

The “automatic updates” are only available for those who purchase Revolution Slider directly, not as part of a theme.

Will update the theme package with the latest version of Revolution Slider this week, but send over a message via the contact form on our profile page and I’ll send it over earlier so you don’t have to wait for the official update.

That’s great news, thanks!

Just sent over the latest version.

Is there any way to import the dummy content to get things started? I’ve checked but I don’t see a one click install for this.

How do we install the demo content from the xml file then? I’ve never done that before.

Ya we tried to import this using the wordpress import tool and just got a bunch of failed messages. We need the demo content to get us rolling as we often use this to mold many pages from the demo items we see.

Hi,

Can you send over your WP admin info via the contact form on our profile page and I’ll set up the demo content.

I’m having a problem with rows and revolution slider in Internet Explorer, they overlap. I could send you a screenshot, any idea how to fix this problem?

Hi,

Can you send over the URL to the page with the issue? Screenshot will help me see what is going on but need the URL to figure out why it’s happening.

Hello! I am using your theme (which is very user-friendly and effective by the way!) but I only want 1 image in the slider and I don’t want it to show the selector button below it or auto-slide to the same image a second time.

Is there an easy way I can change this? I tried a few different things in the slider settings but nothing worked. I feel like it’s a simple button click but if you could point me in the right direction that would be much appreciated.

Thank you!

Hi Dany,

My image is wide enough to fit the full width but it’s still not filling the full width. I was able to follow your instructions (thanks for the screencast) but it didn’t work for mw. I had to change it back for the time being because the site is live but any idea why this would happen?

Hi Katelyn,

I just tried replacing the slider with the same approach as in the screenshot and it worked out fine. Give it a check on the homepage.

Sorry another quick question! the search bar doesn’t seem to be responsive, forexample I added a margin/padding above the header navigation and now the search bar is overlapping the naivgation. Do you have a suggestion to fix this? The padding helps align the navigation with my logo so I don’t want to remove it, if anything, is there an easy way to remove the search bar?

Hi,

It’s because of the lack of space to fit the logo + navigation + search

Decreasing the left margin on the search makes up enough room for them all to fit.

Add this CSS using a plugin like Simple Custom CSS:

@media only screen and (max-width: 1280px) and (min-width: 1024px) {
    #header-extra {
        margin-left: 45px;
    }
}

But if you want to remove the search bar you can use this:

@media only screen and (max-width: 1280px) and (min-width: 1024px) {
    #header-extra {
        display: none;
    }
}

This worked well I removed the search bar, thanks!

You’re welcome.

Hi Dany! Hopefully this will be my last question. Thank you very much for your help here.

I have set a contact email to appear in the header bar (above main header) and when I’m in the customize view I see it, however when I’m not logged on to the wordpress and just regularly viewing the site, this bar doesn’t appear. Could you advise as to why? Here is my url again if needed: http://www.unfoldingauthenticity.com/

Hi,

Not quite sure why that’s happening. Could you please send over WP admin info via the contact form on our profile page and I’ll check it out.

Include this in the message, for reference:

https://themeforest.net/comments/13875788

We still can’t get your demo content to upload properly no matter what we do. Getting pretty exhaustive as we normally use the demo content to build off of by just modifying things we like. Why is it just failing non stop? When it does work the menus aren’t displayed or anything. At the point here if we can’t get it to work we’ll need to request a refund.

Hi,

I’m not quite sure what’s happening, could you send over WP admin information via the contact form on our profile page and I’ll check it out and set up the demo content.

Include this in the message, for reference:

https://themeforest.net/comments/13921863

Hi Dany!

Quick question about incorporating SEO keywords. Does your theme have any easy way to do this? I didn’t see any spot within the page edits. Do you suggest any plugin for this? I was trying Yoast SEO but because all of the content is done using the Live Composer, it doesn’t seem like it can find and pull from the text for the keywords etc. Just wondering what you would suggest, thank you!

Hi,

Yoast SEO should be working just fine. Which version of Live Composer are you running?

Hi Dany,

I’m running the most up-to-date version of Live Composer…is there a spot within the live composer where I should be adding keywords for SEO? I only saw changes within the page edit in wordpress (but because all the text and content is only seen through live composer) it’s not recognizing anything. Maybe I just missed this. Please advise how you usually insert the seo keywords when using Yoast SEO and Live Composer. Thanks so much for your help as always!

Hi,

Live Composer does not have SEO related options. But it is compatible with Yoast SEO.

The only issue there was with Yoast SEO and Live Composer was the inability for the Yoast SEO analysis to recognize the content on pages created with Live Composer, but that was fixed quite a long time ago.

Can you send over your WP admin and FTP information via the contact form on our profile page and I’ll check it out and see what’s going on. Also mention which page did you see the issue on.

Hi, I’m getting an error on installation. It says:

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Please help. TY

Hi,

It’s a common issue with those new on Themeforest. The package you download contains the document, licensing, theme…

Unpack the package you downloaded from Themeforest on your computer. Inside you will find a folder called WP and inside of it is volts.zip, that is the theme installation file.

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