26 comments found.
Hello, when are you going to respond to my support ticket??? If you do not respond in the next 6 hours, I’d be forced to request for a refund.
Hello,
Can you email me again?, may be I have missed something.
since entire them has been activated The editor is not working. There is no dashboard on your new post and you can not upload any new images. Only view is html/text mode but there is no visual mode.
Hello
Open please a ticket on our support forum, and we will figure things out.
how do i get to that and sign in? I am new to having this nature of issues with themes
go to our suppor site: help.themesdojo.com and register with the purchase code.
I am am about to purchase the theme. What version is the final update?
Hi, i just want to say that wagazine theme + wordpress 4.5.2 cause major issue on back end visual editor of post or page, cannot save, cannot use any tool of the visual editor not event add media. when i change theme works fine. can you help me with this! it is very important! thanks in advance.
p.s. I know that support is not here, but because i registered for support with my purchase code, and i never received a mail in order to continue and login and post my ticket.
can you pls help me Themes-Dojo?
i cannot open a topic in your support forum … 
Please Help ASAP!
I bought this theme because of the “Live” Plugin and it’s not included! Posted already in the support forum some days ago which NO result!
It is included. Check Wagazine theme main folder -> inc -> lib -> plugins.
Hello! I just got this theme. I must say good work. Please help me understand why I do not get image posts to show the featured image on the homepage, gallery does, but image post doesn’t. Please also advise how to make it show. Bless
Hello!!! Over a week no response! Common!!!!!!!
Hi,
We provide support via our support forum at http://help.themesdojo.com, but we also answer questions here too.
Please open a topic in our support forum with more details on your issue and will assist you as soon as possible. Please also provide screenshots or access data to your site for us to check.
Thanks, Vlad.
good theme! how can i remove a sticky menu ? i don`t need to use a sticky menu
Hi,
This can be removed only from theme files making changes in the CSS file.
Thanks, Vlad.
The support is lacking,they have serious problem with customer support, It is no coincidence that everyone says about suport.
I Have posted a topik for help in your support forums but your stuff is not anwsering, our client is awaiting for the website completion but your theme seems to have a lot of bugs. The homepage is not showing if i enable the images/video/reviews boxes nor the contact page is showing up.
Hi,
I and my colleagues will reply to as many questions as possible. Let me know what is your topic so I could check if it wasn’t skipped by accident.
Thanks, Vlad.
Hi,
I have replied to your topic in the forum.
Thanks, Vlad.
Nice work and a really functional template and design, but I am pretty disappointed about the support.
Regards.
Hi,
We are trying our best to assist all of our clients and answer any support questions they have. If there is something we can help then please do address your questions in our support forum and we will answer them as soon as possible.
Thanks, Vlad.
I already did, but no problem solved. http://help.themesdojo.com/forums/topic/translation-files/#post-3479
Hi,
I have replied in your support topic.
Thanks, Vlad.
I am having trouble setting this up to hide the “comments” box—it’s for a corporate client and they don’t want visitors to be able to comment. I have unchecked the box within the posts, but they are still showing up.
Hi,
Please open a topic in our support forum at http://help.themesdojo.com and will assist you with your inquiry. Please also provide a link to your site to check.
Thanks, Vlad.
Hello, very interesting. A consultation before buying it. Tell me any plugin supports calendar events.
Hi, we didn’t test it with event calendars but it should work. here are a few great event plugins:
https://wordpress.org/plugins/the-events-calendar/ https://wordpress.org/plugins/spider-event-calendar/ https://wordpress.org/plugins/all-in-one-event-calendar/- Alex
This is the screenshot that I made, showing the failure demo.
http://farm8.staticflickr.com/7472/16158723477_b117de6618_b.jpgHave you tried to close the frame from themeforest.net in the top right corner? Possibly this caused the issue.
Vlad.
Attention! The demo is not working properly … Should correct it. Apparently there is a bug in PHP. Regards.
Very good job, congratulation to all team, you are very professionals, excelent documentation.
Thank you very much for your kind words. Can you rate the theme, please. You can do it here: http://themeforest.net/downloads
Regards,
Alex
Your team have serius problem with customer support, The support is lacking.
Hi,
We provide support from Monday till Friday and we try to answer all the questions in the support forum as soon as possible. If we missed your question, let us know.
Thanks, Vlad.
Hello; what a beautiful theme! I definitely have my eyes set on it for an upcoming project. Can you please check the stickiness of the nav bar in Chrome? Seems to work in Firefox and Safari. Thank you for checking.
Hi,
Can you describe the issue as on our end (chrome on mac) is working fine.
Regards,
Alex
I have trouble to upload correctly the demo version (Not at all the same design). Is there visual composer with it? Because I don’t have access, and my customization is very limited. I also see bugs on the top menu when I scroll down.
Hi,
What exactly is not the same? Can you provide a link to your demo?
The Visual composer is not included.
- Alex
Hi Alex,
Thank for your quick reply. I followed all the steps to import the theme and the media of the demo package, but I still have to do some change manually. Maybe I missed one step in the process?
On the first try I did, I changed elements to make it look as the demo version but I had bugs with the top headbar.
To use fully the theme, do you recommand to buy the visual composer? You can check it here: http://www.etats-digitaux.com/
Thanks
As far I can see you just need to assign the menu from Dashboard -> Appearance -> Menus (it is covered in documentation).
And you need to make some configurations for homepage.
If you want send me login info by email at me[at]alexgurghis[dot]com and I will configure it for you.
- Alex
ok I got it, thanks Alex! I will do the changes and come back to you if I meet any problem. 
Great theme, Alex. I am interested in purchasing, but I have two questions:
1) Is the width of the theme customizable (i.e. boxed option) to allow for background advertisements?
2) Can the header ad space fit a leaderboard rather than a full banner?
- Malachi
Hi,
1. There is a version for the site that is boxed which you can see at http://alexgurghis.com/themes/wagazine/homepage-v2/ which is the version 2 of the home page.
2. Can you provide an example for us to check?
Vlad.
Looks great!
1. Can the weather be changed from Fahrenheit to Celsius in the header and sidebar widgets?
2. Is there an admin area to manage the site ads?
Thank you
Hi,
1. Yes, it can be changed to celsius.
2. Yes, there is an area in admin to manage ads.
- Alex
Thank you!
Great work done. Congrats and GLWS 
Thank you!
