We use this theme on my e-commerce brand, customers love it.
The theme has many essential options lacking, and the customizability is very low
We are sorry to hear about this bad experience you've had.
We managed to find two of your tickets from two years ago. As we could see, related URL you've provided is not active anymore. So, if you are still using our theme, feel free to reply via this email and explain exact issue you are facing off. If you include your website link, we will gladly investigate and help you to resolve any problem there.
We really hope, after this is sorted out, you'll change this bad impression you've got and kindly reconsider this bad rating. Thank you in advance.
I love it!
Everthing is ok.
Buggy on mobile devices and support has gotten very slow.
We are sorry to hear this bad experience you've had. Our theme is responsive ready so everything should be working fine on mobile. We managed to find your ticket with this topic on our support forum and as we could see our agent offered you help to arrange logo and menu area well on mobile. We hope once everything is sorted out, you'll change this bad impression you've got so you'll be satisfied using our theme. Looking forward to hearing from you again.
Great theme and support!
They help me with my troublees very quickly, and design is great.
In the documentation you could specify where each point is
These guys are awesome. Great theme, great support, and easy to understand documentation. Customers also love the site!
you have to purchase a licence of plugin visual composer because you can t update it and your website with this theme can be hacked easily with old versions of plugins.
don't buy it
Bundled plugins will be updated with each theme update, and this is normal and according to theme forest rules, and they covered this in following Envato article https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.245886596.1068361229.1494855372-1438803025.1429707923 . So, this isn't really something according to which you should base your rating especially because Visual Composer 5.1.1 don't have vulnerabilities. If importing VC plugin is really important for you simply contact our support over support forum https://edge.ticksy.com or over email email@example.com and provide WordPress and FTP admin access and they will update plugin for you.
We really hope this can be improved and you will change this bad impression you've got.
I was really excited to use this theme for a client's site. Since the design quality and plugin integration seemed good, I'd hoped customization would be, as well. So far, customization has been a nightmare. I'm not sure if this is the fault of the Edge Customizer or something with Visual Composer, but I've found the experience of customizing - even small things like text and images - to be very poor. After a few weeks of frustration, I've since abandoned the theme altogether (making this purchase a waste of money and time).
We couldn't find any history of your tickets on our support forum https://edge.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it a nightmare.
Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.
Additionally, here is our Official Manual http://walker.edge-themes.com/documentation/ that should be helpful for getting started and familiar with our theme.
At any moment also, you are able to submit refund request, and after checking it could be approved.
Very nice design!