Reviews for Wanderland - Travel Blog

Reviews for Wanderland - Travel Blog

Cart 1,265 sales
Well Documented

18 Reviews

for Customizability

It is a nice looking theme which really gives you a lot of custom options to make it look like you want it.
But overall it is really, really, really hard to adapt, since the options aren't working globally, but also you have the ability to change every option via the page or post itself. This makes it really tough if you need to troubleshoot anything.

Sometimes the settings turn each other off and you don't know why something isn't working or working. Also the header and footer are built using widgets instead of templates or pages. This makes you relatively limited in terms of design. For example, you can't insert a background image in the footer area and overlay text.

Overall, the theme could be built many simpler.

for Bugs

nothing seems to work correctly cannot save anything and can not change the template as it will not save . The support website is not working correctly. really wish I never bought this template. The annoying thing is it would be perfect if it worked correctly

Author response

Hello,

We are sorry to hear that you've got this impression. The theme is working correctly on our end and all of our themes do get strictly tested before they can even be released.

If some of the options set in global theme options are not being applied on individual pages it could be that different options are set in local pages options on those pages. Local page options will override global theme options and you can find more in this article - The Global And Local Settings Info And Troubleshooting.

We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.
We hope that you'll reconsider your rating afterwards.

Best,
Mikado

for Code Quality

This has got to be the worst paid theme I have ever used. Most of the plugins and features of this theme is packaged under a master plugin "Wanderland Core", and some of the settings do not work under the "Wanderland Options". So there is no fix unless you go to the Developer. Even if you have 10+ years of coding experience you're screwed.

Author response

Hello,

We are sorry to hear that you’ve got this impression.

It could be that different local options are set on the page. Local page options will override global theme options and you can find more in this article - The Global And Local Settings Info And Troubleshooting.

As we do not have enough information about what you find troublesome we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article - How To Submit A Ticket. Thank you.

Best,
Mikado

for Design Quality

Very good template design, accompanied by excellent support. They have answered my questions quickly and with very good solutions.

for Customer Support

Great témplate and amazing support.
Highly recommended!

for Customer Support

Best support ever!
I had some questions regarding modifications within the theme and this support team just walked the extra mile to help me out with very detailed and clear instructions.
Thank you so much!

for Design Quality

Great Design Quality and Customizability! Absolutely amazing template.
Very difficult to personalize in my opinion.

Author response

Hi there,

Thank you for your feedback and we are glad to hear that you like our theme! Your feedback is a great value to us.
We actually do think that we do have our theme covered well with our theme documentation and our help center knowledge base with many great articles that might help on the way.

An important part you should know is that you can always count on our support team for help and guidance and at the moment we could not locate any request from your Envato username and we would appreciate it if you could submit a request at our help center and our support team will be happy to help.

We do hope that you will reconsider your rating after you were provided with help.

Best,
Mikado

for Customer Support

Beautiful theme and amazing support <3 Good luck with the sales!!!

for Customizability

Very few customization options. Basic questions here cannot be changed

Author response

Hi there,

We are sorry to hear this on your end but we actually do think that we do have our Wanderland theme covered well with our theme documentation as well as you do have our video tutorials for the theme, some are specific for Bridge but most of them can be applied to any of our themes and our help center knowledge base with many great articles that might help on the way.

Also, you should know that you can always count on our support team for help and guidance, as right now we could not locate any ticket created by your Envato username and we do think that it is rather unfair to rate our theme this way. if you do have a request created please provide us with your request ID and we will check this and provide you with any help and guidance you need. Our support help center is working unconditionally and you are always open to submit a request.

Best,
Mikado

for Customer Support

Qode Interactive support is probably the worst I have ever found. Their themes are great but they are not customers oriented, they don't care in helping the customers and they don't listen to suggestions.

Feature availability 2/5
Design quality 4/5
Code quality 4/5
Customer support 2/5
Price 2/5 (their themes are often overpriced imho)
Final rating 3/5

Author response

Hi there,

We are sorry you feel this way about our support.

We couldn't locate any request posted with this username. If you posted with another username, please provide your request ID so we can investigate.

Please keep in mind that our agents are here to help you resolve any theme related issue and answer any question you might have.

We also appreciate all suggestions our customers have, but integrating them is not possible, because additional customization of our themes falls out of our support scope, and because we need to provide theme support to all of our customers.

If you need any assistance with our theme, feel free to contact our agents and they will be happy to assist you.

We don't think it is fair to say that the feature availability is 2/5, since all features are displayed on our live demo.

Also, we don't think that you should comment on our theme's price. It is what it is, there are no hidden additional payments.

We hope that you will reconsider your rating afterwards.

Regards,
Mikado

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