170 comments found.
Appreciate your support as I got an issue while activating the theme in wordpress it’s shows an error (our server does not match the recommended settings. Import the BASIC Demo only, or adjust your settings. “max_input_vars=1000”.
Is there a possible way to fix this from the theme file? or changing the value of “max_input_vars”
Hi
Our customer support will assist you quickly. Please open a ticket here: https://9theme.ticksy.com/tickets/
Hey,
You may dismiss that notice as it is just a recommandation for an optimal server settings. However, if you still don’t want to see that notice, you may contact to your hosting provider to increase your server values.
Thanks
I need to unregister this theme purchase code. Please help
Nevermind. Just sent a ticket!
Hi there,
Thanks for reaching out.
I just disconnect your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
Hello. I’m facing a strange problem. I installed a normal theme, but when I entered Elementor editing, most of the content (slider, image, text, etc.) was blank/missing. I need your solution to solve this. Please respond quickly.
Hi
Please open a ticket here: https://9theme.ticksy.com/tickets/
v10 demo does not appear in the theme I purchased
https://prnt.sc/snsVQZdkbBEDHi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello, if I use “Locomotive Template” as Pagelayout all my anchor-links within the page doesnt work anymore. What am I doing wrong?
Greetings 
Hi there
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
if the theme completing more than one year when purchased. it still will receive theme update even though i didn’t renew the support?
Hello there,
Thanks for reaching out.
Yes, regardless your support period, once you purchase a lisense, you’re entitled to get a lifetime update. The current version of this theme is 2.2.3 If you have an old version, you can update your theme with the Envato Market plugin, which is bundled with this theme.
Thanks
how to renew wavo theme before expired
Hi
Check the Add To Cart area on the right side of this page, there is information about your support period. Check the support extension field in this area and purchase the extension if you wish.
https://themeforest.net/item/wavo-creative-portfolio-agency-theme/26552218my theme will expire after 2 days. and i want to renew it now
Hi,
Sure, if you like to extend your support, you may check the following link:
https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-SupportThanks
hey I can’t activate my purchase code for the theme. It says its invalid.
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
How to remove the domain used for the license I have?
Hi
Please open a ticket : https://9theme.ticksy.com/tickets/
After upgrading to the version 2.2.2, the menu button on mobile is not anymore clickable. Can you please check that?
Hi there,
Thanks for reaching out.
We just checked this question on our local server using different devices but couldn’t see any problem with the menu button on mobile.
Just in case, please post a message to our support account by providing your site credentials and we’ll have a look it on your site.
Thanks
Hello! How do I reactivate theme..
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
Hi, I need to get this theme https://ninetheme.com/themes/wavo/ (home light 1) but I am unable to do it.
Hi there,
Thanks for reaching out.
Once you import the Main Demo, which has 19 homepages including the home light, you can select any of those homepages as your fronpage: https://prnt.sc/lU3PKQFo5-J6
If any help is neeed with the demo installation, please feel free to submit a ticket our support desk and our team will gladly install any demo you want.
Thanks
Good morning team! Can i ask a fast question on Wavo theme? Is there a way to add cart icon on default side header next to hamburger menu button ? Thanks
Hi there,
Good morning.
There is not such an option in the default header options but you use a plugin to adda cart cion in the header area. You may see an example below:
https://wordpress.org/plugins/woocommerce-menu-bar-cart/Thanks
Sadly this wont work because menu opens when we click hamburger icon , i wanted cart outside of hamburger next to it. Ok ill search if i can find a solution team ! Thanks!
Team because i cant find last changelog is the walo elementor addon compatible with last version of elementor? Should i update both ?Thanks.
Hi,
Regarding the cart icon, yes you should use the header top type. There is no option to add a cart icon next to the hamburger menu type.
Please clear out your browser caches becuase the changelog was actually updated. Regarding the Wavo elementor addon, we’ll release another quick update today and you’ll update them both without any problems.
Thanks
Thanks team you are amazing !
Hey,
We thank you
Have a nice day!
I am facing an issue “Your server does not match the recommended settings. Import the BASIC Demo only, or adjust your settings” I have change the server requirements as per the requirements but still facing the same issue.
how I can install it with out facing the same issue
Hello there,
That notice is a recommendation for an optimal server setings. If you don’t want to get that notice, you should contact to your hosting provider to make that adjustment.
also, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out with the demo installation.
Thanks
we have change the setting though the hosting provider and still not solving the issues. I have gone through your help center and they telling me “my purchase has been expired , you have to renew or to buy it again!!! why is that? once I bought the item it should be help form your center at least to install the theme.
Hello,
Yes, I see. Like we said that the notice is just a recommandation and is not going to cause any issues / troubles. That is your server settings and has nothing to do with a theme. You can either ignore that notice and continue running the wizard demo installer or you can just contatc to your hosting provider to adjust your server settings if you don’t want to get that notice at all.
Secondly, in order to open a ticket on our support desk, yes you have to renew your support period as envato support policy.
Thanks
thank you for that replay
this is my first and last time to purchase the theme from you.
Hello,
You’re welcome.
Apologises if that makes you down or caused any unexpected situation. I’m just trying to make it clear.
Also, this is envato support policy in case you wonder: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support
Have a nice day!
your apologizes will not fix my problem. it is clear that just sell and squeeze the customers as much possible you can.
How can I migrate license key to new website? I have changed my business name so do domain url. I can’t activate the theme when I’m trying to proceed with current code.
Hello,
Done, please give another try now.In the meanwhile, please feel free to submit a ticket on our support desk and our team will gladly help you out with your issues.
Have a nice day!
Hello, i have a pre-sale question, is it possible to build a full width video scroll page in autoplay? i want to do something like this site: www.rumbofilms.com I also want the thumbnails of the portfolio to be videos that plays at hover, is it possible? Thank you very much
Hello
You can use inview theme : https://themeforest.net/item/inview-full-screen-photography-wordpress-theme/17259343
Good Day, Please kindly note that i want to change my license. Client is moving to a new domain.
Hello,
Thanks for reaching out.
Done. In the meanwhile, if you need help, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Have a nice day!
This template is not included in the themplate and this is the reson with i wanted to buy this template https://ninetheme.com/themes/wavo/home/home-1-dark-version/
Hi there,
Thanks for reaching out.
Sure. Once you import the Main Demo, which contains 19 homepage incuding home-dark-1, you can select any of them as your homepage from Dashboard > Settings > Reading.
If help is needed, please feel free to submit a ticket to our Help Center and our dedicated support team will help you out.
Have a nice weekend!
HI, Do i need to buy additional plugins to have the theme work same as the demos? And is the demo content available for import?
Hi there,
No, you don’t need to anything else to get the same demodata. Yes, the theme has wizard demo installer and you’ll get the any demo you want without anything extra is needed.
Thanks
hi, is there a way for the header parent menu nav to be clickable if has a child menus.
Hi there,
That is not possible. The parent menu item is not clickable as a link because that is how things are done with the bootstrap framework. The reason for this is that bootstrap dropdowns don’t pop open on hover as most people are used to, but on click. This is so that the menus system is usable on mobile devices such as tablets and cellphones. If you change this you will not be able to access sub-menu items on a mobile device.
Thanks
