15 comments found.
Hi, I can’t activate the header on any page, can you help please?
Hello,
Thank you for choosing our theme!
Our theme comes with a number of pre-built header and footer Layouts. If you’ve imported the full content, they will be available for you from the start under Layouts tab – https://wd.ancorathemes.com/doc/#layouts_description Please ensure that the demo data was imported properly – https://wd.ancorathemes.com/doc/#installation_demo_content
Thank you for providing the website details in the support ticket. Please expect a reply from the Support Operator shortly.
Regards.
Hi, okay I imported the demo via ftp and now it works, thanks!
It says Theme is not activated! Reason: Invalid purchase key:
It worked right now, I think there’s cache or something.
Hello,
Thank you for choosing our theme!
We are glad that you have found a solution. Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
WP multisite is not supported?
Hello,
Thank you for choosing our theme!
The regular license allows using the theme on WP multisite on several subdomains within one domain.
Our technical support team is always ready to help you with any difficulties you encounter and provides you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hi I have a problem , I can’t edit anything , when I try to edit for example servise , adn Fibre glass door as example , and click publish or update I get Updating failed. The response is not a valid JSON response.
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/81745
Regards.
not able to activate it
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Hi I have a problem I have purchased this theme but when I try to activate it , iot says Theme is not activated! Reason: Invalid purchase key. If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Could you please submit a support ticket at https://themerex.net/support/ ?
Thank you!
Hi I want to import the hardware style in your demo but it seems I cant do that. Is there a way or do I just have to customise it to look the same? You really should have customers be able to select from the style options you display on the demo website.
Hello,
Thank you for choosing our theme!
Absolutely! https://wd.ancorathemes.com/hardware/ is one of the available homepages. You can easily import the required pages, along with the page settings, using the one-click Importer tool. Please learn more about it in the Demo Content chapter – https://wd.ancorathemes.com/doc/#installation_demo_content
Our technical support team is always ready to help you with any difficulties you encounter and provides you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
texteditor by elementor does not work unable to make changes
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Congratulations GLWS 
Good luck!
Hello
Must say this is an absolutely fantastic theme
Keep up the good work.
Good luck
Congratulations, best of luck with sales
Congratulations GLWS
Congratulations! Nice Work, GLWS
Great Work,Congratulations GLWS
