113 comments found.
this theme doesn’t work, it’s full of bugs and to make a website you have to contact support every time you want to make changes. we got our hands on it 2 times and 2 times we had to write to theme support to fix it. they keep plugging in plugins to make it work and slow down the website
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
I have already proceeded to purchase another WORKING theme
Hi.,
Please send your refund request via: https://help.market.envato.com/hc/en-us/requests/new
Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://bit.ly/2poAHsz
Hi,
After installing the theme and all the included plugins there a warning is still present: This theme requires the following plugin: DesignThemes Core Shortcode Plugins.
Could you please help me where can I find the required “DesignThemes Core Shortcode Plugins” plugin? In the theme documentation there is a section about the included plugins as:
Included Plugins With The We Clean Theme
DesignThemes Core Features Plugin – This is our companion plugin that is required to use We Clean. Please make sure this is always installed and activated. WPBakery Visual Composer – This is a premium plugin created by WPBakery. Ultimate Addons for Visual Composer – This is a premium plugin created by BrainstormForce. Layer Slider – This is a premium slider plugin created by Kreatura. Revolution Slider – This is a premium slider plugin created by ThemePunch.
However, I was able to find only one directory (premium-plugins) containing plugins and only the following files there:
LayerSlider.zip Ultimate_VC_Addons.zip js_composer.zip revslider.zip
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Thank for your quick reply, it turned out that I somehow mixed up the permission of some folders on the server so the problem was totally on my side. The problem has been fixed and now the theme works perfectly. Sorry for bothering you and thanks again for you quick response!
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end.
Hi guys, is it possible to use WCFM Marketplace to turn it into a multi-seller site?
Hi.,
Thank you for contacting us and showing interest in our theme.
We are sorry to say this mostly our theme will be compatible with any major plugins in the market. We have not tested our theme with this plugin. So we cannot guarantee that it to work with our theme.
Thank you!
Can i use thi theme on Commercial cleaning services website but my site is on weebly. Can you help me in installation process.
Hi.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Is this theme still supported?
Hi.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Ive tried to install the demo and yet noting is happening
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello! The WooComm product LONG description does NOT accept HTML code OR short code. Is there a way to get it to accept html or short code? 
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
On PAGES and POSTS…. short code is working. HTML in text mode works on pages and post too. BUT on product pages , it does not. If i use short code or html in text mode, it just doesn’t work. Should I make a support ticket and renew my support?
Hi.,
Please help us have a better understanding on it by getting back with any screenshot like
references and also issues and along with WordPress and FTP credentials through
the bottom right form @ http://themeforest.net/user/designthemes . We will have
a look at your issue and fix it ASAP!
Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer :
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Supportis there any theme updates for wordpress 5.7?
Hi.,
We Clean is a WordPress theme so yes, it is definitely compatible with WordPress upto the latest version of WordPress.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
I have some problem,
1. I can’t edit my post, check https://prnt.sc/zdre7r
2. My page broken when edit page. Please check https://prntscr.com/12spnle
3. please help fix my problem, i will renew support
Hi.,
Our dummy data built using shortcode builder So if you want to edit our dummy content pages, then you go with our shortcode builder – http://i.prntscr.com/L8WkDSHRRIqV1X_QCbP9Lg.png
Page builder works newly created pages – https://prnt.sc/qgaa08
You can easy to get page content using our sample layouts – https://prnt.sc/qgaagy
Regards., DesignThemes Support.
Please update this theme so that it is compatible with wordpress 5.5.3 because when I install the Yoast SEO plugin, it looks messy
Hi.,
Our theme is compatible with Wordpress 5.5.x https://prnt.sc/vvnfsl Use our updated version and let us know some screenshots of your “Yoast SEO” plugin issue. Will have a look.
Regards., DesignThemes Support.
Halo,
please check https://prnt.sc/w99acz I get an error on the post menu, I can’t edit my post
when i checked console, there was an error https://prnt.sc/w99bvo
please solved it
Hi.,
WordPress 5.6 update caused a temporary compatibility issue.
We have fixed WordPress 5.6 issue in our updated latest version, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/Hi…
I already update theme to 2.8
I have a problem when I want to change my blog post
blog posts cannot be edited
When I select visual mode, the code appears
Please check https://prnt.sc/zdre7r
Hi.,
Go to Dashboard / Appearance / Install Plugins / Update all plugins and check it once again.
If not success, Let us know your wordpress and FTP login details. We will help you.
Regards., DesignThemes Support.
i have some problem
Hi.,
Please be more specific about your issues with some screenshots/videos so that we can check and let you know asap.
Also, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Does the SHOP checkout have an option for cash payment, as my client does not collect payments via debit/credit card, cash only?
Hi lanrecoke.,
Thank you for the interest in our theme. Yes you can enable the “Cash on delivery” option from the woocommerce settings.
Regards., DesignThemes Support.
WooComm 4.0… Will this theme get an update for it?
Yes, Theme is compatible with Woocommerce 4.5.2
Woocomm says cart.php version 3.8.0 is out of date. The core version is 4.4.0. It says that for 3 PHP items. Is there are place on your site i can download the most recent ones for this theme? Thanks!
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will fix your issues.Regards., DesignThemes Support.
Hello, I need help but I cannot find where to ask for a support so I’m doing it here. When I add Filter Products by Attribute widget on widgets page (I tried adding it on both left and right side of Shop page) it does not appear anywhere in the shop pages.
When I click on Customization it also does not see widget zones. What should I do?
Sincerely, Andrija
Hi Andrija.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Note : We do not provide support for Envato element subscription users.
If you need support from us, then you need to buy the theme from ThemeForest, else you can refer our theme documentation to fix your query.
Regards., DesignThemes Support.
Hi guys, pls help.. We need to do reinstall of this theme but, when i import demo, i can’t import images and icons because, as i see you changed url of your image..Can you help me and tell me how to import from this new url.. Thank you in advance..
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, is this theme compatible with WooCommerce 4.x ?
Hi.,
Thank you for your interest on our theme.
Yes definitely, We are 100% compatible with the latest WooCommerce version
Thanks
Hi! Good Morning!
In the theme information it is said that the template uses WP Bakery Page Builder, but this is not true, it is provided within the theme, you can use it,but it is not integrated.
The demo imported pages uses Cleaning Child Page Builder, that i dont know if it worked before, but at this date i think its really broken and a complete disaster.
I am having really serious issues with Cleaning Child Page Builder.
- It wont let you restore saved revisions of the page.The Cleaning Child Page Builder overrides this option and always presents you the last content it was auto-saved.
-It autosaves everytime you make a change, so if you dont like the preview, you cant f5 to undo the changes nor go back to a saved revision.
- I spent 3 hours trying to add a simple list because there was a bug with a letter that would mess all the list. Writing that letter in Capital solved the issue.
- Now im trying to center a content using a 1/6 4/6 1/6 columns design in a Fullwidth section.
What a surprise, content is not centered, because the proportions are not set properly.
Width should be 16.6% 66.6% 16.6% but actually the page builder sets a 15% 60% 15% width adding some static margins on the left. The total widht of the section is not 100%, its 90% and even if you align the content on center, as proportions are badly set, and not fullwidth, it is not centered if you compare with the previous section that has only 1 column.
-Everyday and everytime i try to implement a new section of the web i discover a new bug/malfunction.
-You should be embarrased and ashamed about the Text Editor Block of Cleaning Child Page Builder.
I dont know what to do. I liked the visual design of the template and we should have made only a few minor changes to it. But seeing how this builder is working and how much time we are throwing away, I wonder if it would be better to start from scratch with WP Bakery builder, but this will take time too and have a time limit to complete this project.
Hi.,
Yes,our theme built using or own theme page builder and also we mentioned “our is compatible with WPBakery Visual composer plugin” in our changelog.
Remaining issue – Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi guys, just letting you know… the homepage slider is totally broken on responsive view for this theme. Fair to say that could influence purchases of your theme 
https://www.dropbox.com/s/32g1pshdvabweao/weclean-theme-responsive-bug.MP4?dl=0
Hi.,
Thanks for the notification…
We will fix this and update our theme ASAP.
Regards., DesignThemes Support.
I get an error ” PHP Warning: set_time_limit() has been disabled for security reasons in /home/u9388716/public_html/wp-includes/comment.php on line 2870 ” when loading demo content. I talked to the hosting company. They said they couldn’t help. what should I do. I can’t use the theme.
Hi.,
Please mail us your site credentials (WP access logins and cPanel login details (Admin username and Admin password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
hello my WPBakery Page Builder dosen t work anymore for the we clean themplate. we are talking about https://www.artclean.ro/servicii/ the home page dosen t work anymore. please help
Hi.,
https://www.artclean.ro/servicii/ – Your site working fine it seems. So please send some screenshots we will help you.Regards., DesignThemes Support.
the problem seems to be because of Ultimate Addons for WPBakery Page Builder that i can`t update anymore frum version Version 3.16.25
can you help me with the update please?
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
Hi
why are you not providing update through wordpress : just click update and theme will update ?
I have update my theme manually by uploading new version and activate your update version . Your update version has fully broken my site .
Let me know very urgently why your update version break my site structure ?
how to remove or change the top menu? for the phone number email or the locations?
Hi.,
Thank you for contacting us.
Go to Dashboard > Appearance > Cleaning Options > Layout > Header > Top Bar > Enable Top Bar > YES > here you can custom ize the topbar content.
Refer:
https://prnt.sc/ptpfrj https://prnt.sc/ptph5mIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
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Regards., DesignThemes Support.
