55 comments found.
Hey, I am not able to use Customizer options. Please help.
Hello,
Thank you for getting in touch with us!
Could you please provide the requested website details at https://support.themerex.net/ticket/46870 and get qualified help? Our Tech support team will be glad to assist you with any issues you have.
Thank you!
can the demo website be imported to mine?
Hello,
Thank you for your interest in our theme!
Sure. Our template has a simple One-click demo data import tool. It allows you to get a precise copy of our demo website – http://wealthco.themerex.net/doc/#installation_demo_content
However, all the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. We include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Support
Themerex Portfolio
Website
I am wondering for same solution as @s-nrgdesign – “I cant seem to find the colour settings to change the purple borders around e.g. “Welcome to our company” on the home page of the demo content now I’ve imported it etc. I can see that images of the purple gradient are used further down the page, but I just cant find the settings in your documentation even when I go to: theme options> colors – I have changed everything that was purple to blue but the purple still shows the same as the demo??” Please give a solution public. Thanks in advance!
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Support
Themerex Portfolio
Website
Hello. I just want to know how to change color of the frame around some sections. Example shown on picture on link below – https://prnt.sc/116bbpr Thank you
This change requires CSS changes, please get in touch with the Support team at https://themerex.net/support/ to receive a step-by-step guide. Only pre-sales questions are addressed in the Comments section.
Regards.
Support
Themerex Portfolio
Website
Great, thank you very much.
You are welcome. Have a great day!
Support
Themerex Portfolio
Website
Hello, I am not able to edit anything using WPBakery, the Backend Editor does not show up at all and the FrontEnd editor is behaving pretty useless too. I have submitted a support ticket. TICKET #37481
Hello,
Thank you for contacting us!
To avoid any issues, WPBakery, Essential Grid and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://wealthco.themerex.net/doc/#installation_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please provide the details at https://support.themerex.net/ticket/37481
Regards.
Support
Themerex Portfolio
Website
Hello Author, Please fix my problem of not being able to upload logo image. Its like the most basic and foremost thing to do while making a website. TICKET #37019.
Hello,
Thank you for submitting a support ticket. Could you please provide your website details at https://support.themerex.net/ticket/37019 ? Our Team will assist you as soon as possible.
Thank you!
Support
Themerex Portfolio
Website
Thank you, that helped 
Great! Happy to help!
Support
Themerex Portfolio
Website
Hello, does it contain a demo content 100% as your demo content? I mean including the images and all the settings?
Hello,
Thank you for your interest in our theme!
Our template has a simple One-click demo data import tool. It allows getting a precise copy of our demo website.
But all clipart images included in this theme are copyrighted to their respective owners. For this reason, we insert their blurred/watermarked versions during the demo data import. However, Our Tech Support team can send you PSD files or the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
We cannot import demo data, ticket raised… trying to import selected/whole demo but nothing happens… it does not start no errors either… kindly help asap
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Thank you for sending the credentials, please expect a reply to your ticket shortly.
Regards.
Thanks for support… we have changed the server now, but still there are so many errors, latest wpbakery version that you shared is not working at all… there are many page console errors, we have replied to the ticket with screenshots just now please have a look at it…
Hello,
Your support ticket has been updated. Please review it.
Regards.
Hello, how can I update WPBakery if I bought the theme through Envato Elements? Warm regards
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to receive support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Hi, is there gonna be an update for the theme anytime soon? Because there are some mostly visual issues when updating the wpbakery to 6.3.
Hello,
We are currently preparing a new theme update, it will be released in a short while.
You can receive new plugin versions whenever you need them contacting our Support team. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you!
Best Regards,Hi. The last update to this theme was in July 2019. But I don’t see a change log showing the changes. The last one shown is from July 2018. Does the update include the latest versions of WPBakery and Slider Revolution? And what did the update include?
Hello,
The July 2019 update was to the description page, not the theme.
We are currently preparing a new theme update, it will be released in a short while. You can get the latest versions of bundled plugins whenever you need the update via tickets at https://themerex.net/support/
Best Regards,Hello,
I need to update the phone icon for Whatsapp at the top of the page on the right. But its theme does not offer the Whatsapp icon on the list.
Is it possible to add it there? https://snipboard.io/S3tLmF.jpg https://snipboard.io/Q0YBD6.jpgThankful!
Hello,
You can expand the list of available icons by adding new ones from the fontello website. Watch this video guide for more information https://www.youtube.com/watch?v=7f96tUTLmq4
Best Regards,Hello,
Worked well. Thanks!
Hi, I received this notification from Kinsta. Do you have any plans in updating the ThemeRex Addons plugin?
https://ibb.co/D1dPRxV
Hello,
We have just received the information that vulnerability issue has been discovered in ThemeREX addons plugin starting from version 1.6.49.5.
Please follow the next steps in order to fix it:
1. Remove plugin.rest-api.php file from wp-content/plugins/trx_addons/includes folder.
2. Remove this line from trx_addons.php file from wp-content/plugins/trx_addons folder (line 96):
require_once TRX_ADDONS_PLUGIN_DIR_INCLUDES . ‘plugin.rest-api.php’;
This fix will be included in the future theme update.
Best Regards,Hello,
Can we upgrade our Wordpress to the new version 5.3?
Is the theme compatible with her?
Thankful!
Hello,
Thank you for choosing our theme!
Yes, sure you can update to the latest WordPress version. In case you get any issues, feel free to submit a ticket at https://themerex.ticksy.com/ – our Tech support is always ready to help you.
Regards.
Ok thanks!
You are welcome! 
Hi guys, this trheme looks awesome. I have a question, its possible change pemalinks easily? I mean, ”/services/” can change to ”/servicios/”?
Hello,
Thank you for your interest in our theme!
Yes, the ‘services’ slug can be replaced. Please submit the support ticket at https://themerex.ticksy.com/ for the directions after the purchase.
Best Regards,Hello, how are you?
I need to update WPBakery Page Builder. But my support is over. How to make?
Thankful!
Hello,
You can receive new plugin versions whenever you need them contacting our Support team. Please submit your request to category “Pre-sales Questions” at https://themerex.ticksy.com/ and provide your purchase code. This does not require support renewal. Thank you!
Best Regards,I understand.
A tip: Why not create a page for people to download updated versions of plugins by purchase code validation, or something similar?
I believe that opening a ticket for each update request is very clumsy for both sides.
Thankful!
Hello Stykler,
We have recently created the Themerex Updater plugin which you can use for updating plugins. Please submit the Pre-Sales ticket to get it.
Best Regards,Hello Stykler,
We have deleted your previous message with your Purchase Code. You should not disclose it like this here at the public forum.
We have sent the Themerex Update plugin in your most recent private ticket #2111906. Please check it. Thank you!
Best Regards,WOW!
Worked perfectly. You are to be congratulated. You asked for the purchase code and I sent
Thanks!
Hello,
The Purchase Code should be provided in the ticket at https://themerex.ticksy.com/.
Sure, warm welcome! Glad to hear it helped!
Unable to make site live as there are issues with bundled plugins. This is very critical issue. My ticket #: 2050228. Please get it resolved asap.
Hello,
Please check the reply in the ticket.
Regards
Hello,
Sure, please submit the ticket at https://themerex.ticksy.com to get the most recent Revolution Slider version.
Best Regards,
Ticket Open #2031780
Hello,
Thanks! The Revolution Slider has been emailed to you in ticket.
Best Regards,
Good morning.
First of all, congratulations for the beautiful theme.
This morning I purchased and installed the WealthCo theme. But I have a question: on the homepage I only see some code, for example:
“[trx_sc_skills type =” pie “compact =” “color =” # 5d4ac5 “back_color =” # e2dff4 “max =” 100 “values =”% 5B% 7B% 22value% 22% 3A% 2297% 25% 22% 7D% 5D “title_style =” default “link_style =” default “cutout =” 95 ″].....”
and I not see the contents. I also downloaded the “Classic Editor” plugin, but I don’t see any improvement. Why?
Thank you!
Hello,
You have not installed Themrex addons plugin. Please install and activate it. Please learn more here: http://wealthco.themerex.net/doc/#installation_plugins_installation
Regards
Hello, when was the last theme update? On 10.07.2018? Thanks.-
Hello,
Thank you for your interest in our theme! Yes, you’re right. The latest theme version you can check in the Changelog. Also the new version will be released soon.
Regards
Thank you and whats the changelog url? Thanks.-
Please check the change log in the bottom of the theme details page: 10.07.2018 Version 1.1 – Update
- GDPR compliance is added; - GDPR Framework plugin is added; - Alert for demo data installation is added; - Gutenberg compatibility is added; - All plugins are updated to their latest versions.
23.05.2018 Version 1.0 – Release
Regards
I along with many others downloaded this theme via Elements. Once installed, the One Click demo did not work, so I tried to do a little bit at a time, but that didn’t work. Based on others, I tried to locate a “demo.zip” file in the original zip I downloaded from Envato Elements, but there wasn’t one. Luckily I tracked one down (http://demofiles.themerex.net/wealthco/demo.zip) so I downloaded, extracted and uploaded all of the files in the themes root: /wp-content/themes/wealthco
Even with all of the individual files in the folder per your documentation, the installer does not work.
I am using InMotion (one of the providers you recommend) and all of the php.ini adjustments have been confirmed as well.
Any other suggestions or methods?
*Your support ticket system does not work for Envato Elements customers which is not a good sign. I hope there is a fix.
Hello,
Please check the rules for items purchased on Envato Elements: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements If you are willing to get support on the theme, please submit your request to category “Pre-sales Questions” at https://themerex.ticksy.com/ to receive more details. Thank you!
Regards
