80 comments found.
Hi, is it possible to remove the search button? I must to create just a landing page. Thanks!
Hello,
You can adjust widgets in header area in Appearance > Widgets (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
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Oh great, so easy! I’ve looking everywhere but not the widget! Thanks!
Support
Mikado Portfolio part of
Qode Interactive
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Can I use the images from this theme on my website using this theme?
Hello,
We do not own the copyright for the images featured in this theme. The images in question are only used for presentational purposes on our demos. These images cannot be used on your website, unless you purchase the license from a stock image website yourself.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Mikado Portfolio part of
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Hey, I can not find the vertical split slider, could you please tell me how to find it and use it? Thanks
Hi there,
After you install our theme and import the demo you are getting all the pages you saw on our live demo, as well as the one with vertical split slider.
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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does RTL supported?
rtl
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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how can i register this theme on your help center. i did not found it. It used to be very easy.
Hello,
It is necessary to submit a ticket for it first to be listed in the “Supported Items”. Please fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
Mikado Portfolio part of
Qode Interactive
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When will a new version of this theme be released? It does not work with the latest versions of elementor.
Hi there,
Thanks for writing in! The theme will for sure be updated as soon as possible and you will be notified once it is out.
Thank you for your patience.
Support
Mikado Portfolio part of
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Says my theme expired I don’t need support just de-register my theme so I can use it. How is that possible I would need to pay to continue to use my purchase
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I am very interested in purchasing this theme for customization. I already have a theme installed on my main site, but I would like to use your template as a landing page. I have Elementor installed on my page. Is it possible to extract blocks from this template and use them to build my own templates?
I found this article here. It looks like I could build this offline and export my template as .json file and then import it to my live page. Do you think this would work, or do I have to keep your entire theme installed inactive on my live page?
Please advise if there’s a better method. Fyi I currently do not have Elementor Pro, but I am willing to get it if necessary.
Hi there,
Thanks for taking an interest! First of all, we do recommend all to import the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.
Also as our demo content is made with page builder and our themes widgets so we cannot guaranty that your previous content is made with the same builder, and you will probably have to adjust your existing content to suit our themes demo content.
You can export the templates but if you are using another theme on your side it will be missing our themes widgets which are the key of the content. So we can suggest you have our theme and its plugins active.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
I would need to make web faster and minimize amount of loading requests.
Now we use Google fonts. If I would use the Custom fonts, will be the theme loaded faster?
Thank you Jiri
Hi there,
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
If you need assistance with this you are more than welcome to submit a ticket to our Help Center and one of our support agents will provide you with guidance.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hello ! Just purchased and downloaded the files. I don’t find the documentation…
Hi there,
Thanks for using our theme! You can find the themes documentation here.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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I want to buy this template, but I would like to know if this include the PSD or if you can provide it? If so, can i use it with Figma??
Hi there,
Thanks for taking an interest!
You can read more about our PSD files here and we do not have Figma files unfortunately.
We hope this helped and let us know if you have any additional questions.
Support
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Qode Interactive
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hi, are there refunds on the theme? Also, im trying to reach out to support about something, i go to generate an account on your site and never get an email to confirm my login. Also, I try to reset my pass, I never get a link in my email either.
Hi there,
We couldn’t locate any user at our Help Center with this username in order to verify your account manually. Please check the spam messages and if you are still having issues then contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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rtl support?
Hi there,
Please take a look at the following article.
Do let us know if you have additional questions.
Support
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I noticed this theme hasn’t been updated since September 07, 2021. Will your theme work with Wordpress 6.0? Do you plan on continuing to update this template in the future or is it being abandoned?
Hi there,
Thanks for writing in!
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but since there have not been any significant changes from WP 5.8. to WP 6.0 you can update your WordPress version without any issue.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. Please how can one disable or remove breadcrumbs from single posts?
Hi there,
You can change the Title layout option under Page options or Global core options > Title.
If you need any further assistance, we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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HI… I am trying to activate theme for one of our domain but it says it is registered with another domain. The domain that it was registered for is no longer in use.
When I try to submit the problem it comes up with message as support has expired but this is about de-registration of the code from the theme and not the support over the theme.
You are requested to look into this.
Hi there,
Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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Hello, is it possible to change design of the forms’ button? Thx Jiri
Hi,
We would appreciate if you could please submit a ticket to our Help Center, explain in more detail how would you like button to be displayed, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello,
I would like to ask for a shortcode list. I need to style some buttons (from text to filled buton) and tab’s clolor.
Would you help? Thank you Jiri
Hi there,
Thanks for writing in! You may find all the shortcodes within our theme documentation.
We hope this helped and if you need any further assistance kindly submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Am I able to add a post type of download, similar to the link post type you have but with a different icon and the url would then download a PDF? Something like the possible, can you point me in the right direction to make that happen. thanks
Hi there,
Thanks for taking an interest! Perhaps you can try to embed your PDF. Please check this tutorial here that can help.
Support
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hello,sorry I can’t view the demo web pages. The pages won’t load.
Hello,
We couldn’t reproduce this in our browser. Please try accessing demo directly through this link https://webon.qodeinteractive.com/landing/
If you are still having troubles to access demo please let us know which browser are you using so we can check this. Thank you.
Support
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