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Is it good for wedding ring business? I have website on engagement rings. The main feature i want is to add ring size that should be build in theme? Is this theme have that option?
Hi, is it an option to set up the demo content also? The WP only importing the basic settings (menu, footer, components etc.) without the demo content. Thank you!
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.
Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
This theme has a bug, theme is not loading masonry grid images. Do you know about this issue?
seems like it is WPBakery Page Builder old version issue. Updated plugin should be provided in theme update. We still have 6.7.0 in theme.
When are you going to provide 6.9.0?
Issue resolved. It was server side cache issue. Also please make sure you provide updated plugin in theme update. thanks!
Hi, I love this theme. I am thinking use it for a mother clinic changing pictures and icons only… The question is… Can I put my own icons in services and places like that (I would have to look for some icons about babies and mums and install them)?
And is It compatible with amelia booking plugin wordpress?
Thanks a lot!
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day
Hello, is there any background music plugin included in this template? I’m planning to buy this template
I have done a support ticket through the NicDark website but had a hard time with logging in through that Wordpress screen.
I am having an issue with the size of images in my posts. The images are being stretched in both height and width once published, even though the images are saved with the largest dimension as no large than 900 pixels. It has only started doing this recently over the past couple weeks – all settings seem to be the same.
Help! How do I fix this?
thanks for let me know.
You will receive your answer directly on your ticket through our support forum.
Have a good day
Hello, any news on this?
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Please send me the link of your ticket? in this way I can see the response time of my team. Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day
Unfortunately I am unable to login. I have done a password reset twice, but it’s still telling me that i have an invalid user name even though it’s the same email/user name provided to reset my password.
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Can you tell me how can I change the gradient colors in the background of the countdown row?
I client has asked me to fix her site and this theme is used. How can i change the header on mobile only element? If i change it then it affects the whole site. I just need to change it to be more mobile friendly. She has recently bought this but the original website maker no longer responds. That’s why I am now making changes.
Thank for the reply. I am already registered here at themeforest, but i did not buy your template.
The last site builder must have but is no longer replying. Is there a code inside this theme where i can get support ?
in this case you have two alternatives :
- you can ask the purchase code to your customer
- you can buy the theme for get the purchase code
With the purchase code you can get support on our support forum as written on Envato policy.
Totally understand , but apart from not being very mobile responsive the site is all done. I’ve already tweaked the site. Your template was purchase from 1st to 10th sept. All i need is general support so find out why this is not very mobile friendly in it’s current form.I do not need to buy a license there is one installed. I am disappointed you cannot get it from the actual website, but not your fault i know. Thanks for your reply though.
Thanks to you.
Hi, I’m tring to link from this element (magicpopup in all wedding theme) to others pages.
Can you please confirm is it possible to instert a link to a page from this element? Cause seems not working. The home page section “our works weddings” should link to some pages.
Can I have support on this? Because insert the link into this magicpopup the link is not works.
Many plugins doesnt seem to be updated, and therefore the theme doesnt really work.
I know. But no password are being sent
but after 2 years, I don’t know why but the mobile header disappear on my website … how is it possible to change this ?
Yes thanks, but i don’t have the support license …. but the problem appear alone ..
How do I do to alter the theme type?
Hi, your theme doesn’t load as the demo, I can’t change the logo, how can I fix this?
I opened a ticket 2 days ago and NO RESPONSE! wow
However you do not need to write here, you will receive your reply directly in our forum.
Hello i bought your theme but i cant seem to log in to the suport site ? the demo only installs the first page ? alle all other wont work see http://our-wedding-invitation.de i first dowloaded at element then i thought i buy because off that but that didnt fix it greetings John
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
The Google Maps still showing the “Storey Ave” location. I embed the code from my location and the website still showing the demo one…what a MESS!
Hi there, i’ve installed your theme with demo content, but the website it’s a real mess! There’s no way to configure the header section, and a section bar with page title displays, and container is not setted up….so, it’s a real disaster!!!! How to fix? See here: https://bit.ly/3v6Usqr
Where can I find the social icons you are using on the theme ? I only see 3 icons (FB, Google and Twitter). I don’t see Instagram.
Hi. Pre-sales question. Is the theme still actively supported?
absolutely yes ! In the support tab of that item you can see the details : https://themeforest.net/item/wedding-industry-wedding-multipurpose-couple-wp/12744555/support
I have just purchased this theme. I am unable to edit or download the demo. It seems purchasing the WP Bakery is necessary. I do not see the license so that I can proceed. please advise.
I have not been able to get any demo content to load. It asks for another file for content.
Is the theme upgradable to Wordpress 5.5 without worries of mind?
the latest theme version is already compatible with the latest wp version.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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