37 comments found.
Hi, I want to know if it is possible to setup for each product a different image for the header. Thanks
Hello.
Please contact us directly (like.themes.wp@gmail.com), we provide support by email.
Thank you.
Hi, I want to submit a new ticket at the support but the form said that the purchase code is invalid, and I´m using the same that I downloaded from the documentation.
Hello.
It seems to be a mistake, we do not have a support form. Could you please contact us directly (like.themes.wp@gmail.com), we provide support by email.
Thank you.
perfect, I just sent it the email. Thanks!!!!
HI Guys, I’m considering buying your theme but due to the issues with Russia where you are, can you confirm that you are still supporting this theme as updates on the theme have not been done for some time and what is the responce time of your technical support? In addtion to this, the livedemo loading pages are very slow compared to other sites I’ve seen, is there any reason for this? and finally, when are you going to be adding wordpress version 6 support?
Hello.
Thank you for your interest. Our whole team is in Ukraine and we are trying to provide fast and quality support as usual. The Weisber theme fully supports WordPress 6.x and does not require any updates at this moment. In case you encounter any problems the support team will do our best to resolve them in the short term.
Regarding the loading speed it could depend on the location. For us theme loads in 2-3 seconds, but if you have doubts please contact us directly (like.themes.wp@gmail.com) and describe loading time from your side.
Feel free to contact us if you need more help or information.
Thanks for the reply, so does this mean that if I purchase this product, I’ll get technical assistance even though there are issues over in the Ukraine at the moment? Without sounding disrispectful, as I’m guessing it’s very hard for you guys over there at the moment, but I don’t want to commit and purchase something and then have no support at a crucial time. On a side note. I’m assuming that this theme is fully responsive for tablets and mobile devices?
Hello
Yes, our theme is fully responsive and we are going to support our themes as long as possible regardless of the situation around us.
Please contact us directly (like.themes.wp@gmail.com) if you need more information.
Thank you
Hi good afternoon, I have pre-purchase question. I´m testing the shop page, and when I add a product to the cart, after a few seconds they disapear from the cart. This is an issue of the demo?
And, can I setup the products as variable products? because my client have from each type of beer, to presentations (box with 6 and 12 bottles).
Thanks for your support!!!
Hello.
1) It could be a caching plugin issue. The demo content has hard caching enabled because of large number of views. In the final site the problem must not exist, but if you enocunter it our support team will gladly help you to resolve it.
2) Yes we support the whole WooCommerce functionality including variable products. Here is an example of variable product: http://weisber.like-themes.com/product/premium-beer/Feel free to contact us by email (like.themes.wp@gmail.com) if you need more information.
Hello,
I’m creating a single page site (hamburger/off canvas menu) with the menu links pointing to anchors within the page. What i need is whenever the user clicks on a menu item, the off canvas menu to close.
Thank you
Hello.
Please contact us directly (like.themes.wp@gmail.com), we provide support by email.
Thank you.
Hi, i already did but didn’t get an answer. Did you receive my email?
Dear customer.
Our team, including technical support, is located in Ukraine. As you may have already learned from the news, the tragedy has come to our country yesterday. We were attacked by the Russian armed forces, more than 17 cities were shelled, and martial law was declared in the country. Peaceful people are dying, including children.
Regardless of the situation, we will try to respond to your tickets, but due to the difficult situation and communication problems, there may be delays.
We look forward to your understanding and support.
Like Themes Team.
I totally understand and hope this madness ends soon!
Hope you are safe!
I have fixed this issue, so you don’t need to bother. For others facing the same problem, i added the navbar-toggle class to every menu item, plus another class to fix the display issues.
Hi, when will WEISBER be compatible to Wordpress 5.9?
Hello.
The Weisber theme is compatible with WordPress 5.9.
If you have any issues with it please contact us directly (like.themes.wp@gmail.com), we provide support by email.
Thank you.
Hi Sir, can we put the WA plugin in the bottom right in this template ???
Hello
Unfortunately, we have not tested this plugin in our theme. But you can try to check it on a default WordPress theme. If it works with it, then it will work with our theme too.
If you need more information please contact the support team (like.themes.wp@gmail.com) and we will help you.
Thank you.
Hi! I get the theme since more than 1 year and suddenly the wpBakery plugin does not suppost upgraded..It’s normal?= I thought that the plugin was included forever… Thanks
Hello.
The latest version of the WPBakery is always downloaded from our CDN with the theme and the support of the theme and bundled plugins is lifetime.
If you have problems with updating please contact the support team (like.themes.wp@gmail.com) and we will help you.
Thank you.
Hello, Is this compatible with WordPress version 5.8? Thanks in advance!
Hello
Yes, it is compatible with the WordPress 5.8 and we always update our themes to support latest WordPress if where are any issues.
Awesome, just made the purchase, Thanks!
Hello, trying to import demo content on WP engine, getting this message “Demo Content Install works only in Staging.” Thanks for the help!
Hello.
Please, write us directly (like.themes.wp@gmail.com) and send your WP-admin temporary access (Username, Password and URL), our support team will help you.
Thank you.
I believe this theme is a fail, cant even install demo content on multiple platforms, can I get a refund or credit?
Hello.
Please contact us directly (like.themes.wp@gmail.com), we provide support by email.
Thank you.
Presale Questions 1- Is there option to make menu sticky and add top bar 2- is there option to show offcanvas menu from left side of screen 3- Do you plan onepage design option for this theme 4- Do you plan to add new page styles i mean if there will be different designed pages for each home page styles will be better
Hello
1) By default, the sticky menu can be enabled for desktop. If you need to enable it for mobile devices too, we can write additional css code for this case. Also, topbar section can be enabled.
2) Please contact us directly(like.themes.wp@gmail.com) end describe your request in more details please. Screenshots appreciated.
3) We do not plane to update theme design and add new pages in the near future. Please note that with the theme, you will be able to download all our custom pages and delete pages that you do not need.
4) In our theme, you can create your color schemes that to different page on your site.
Thank you
Hi, is there a age verification in this Template? Thanks
Hello.
Unfortunately we do not have it, but you can use any free plugin for age verification.
Hello, good day, I have problems with the template, I did all the steps that it says in the tutorial but it does not install well, I would like to know if you can help me with it.
Hello.
Please contact us directly (like.themes.wp@gmail.com), we provide support by email.
Thank you.
hi i have a problem. when clicking on a product, menu etc. black screen appears with X to close and the whole site freezes, does not open pages and products, remains stuck on black screen. This is after updates. thanks To see problem (www.weedu.eu) I await your news.
Hello
The black screen issue is related to the WordPress 5.6 update, and we have already updated our theme in order to fix this issue and emailed all our users about the update.
Please check advices regarding this issue in support tab: https://themeforest.net/item/weisber-craft-beer-brewery-wordpress-theme/23694122/supportAlso, you can contact us directly (like.themes.wp@gmail.com) and send us temporary wp-admin access if you need more help with it.
Thank you.
Hello:
I want to know if I update to wordpress 5.6 if I really need to update your theme, since I’ve made some personal functions.
How should I update not to lose all this customizations.
Thanks
Hello.
Please contact us directly (like.themes.wp@gmail.com), we provide support by email. Thank you.
Hello, can u please tell me if all the images I imported are free of licence and I can use it free for my future website? Please let me know if there are any limitations. Also question applies for ICONs. thank you
Hello. All images are not included and it is told on a theme’s description page. Images are provided only for demo purpose and if you are planning to use them on your site you must buy license for each one or replace them.
Icons are included.
Feel free to contact us if you need more help.
Thank you, it is clear. Do you offer some packages with images, what you use in your web templates? Or should I go through a photobank? Thanks.
Unfortunately we do not have package with an images, because we do not have a license for reselling them. But if you need any certain images please contact us directly by email (like.themes.wp@gmail.com) and we will help you with finding them.
Thank you
Hello I’m currently working on Weisber template. And most of pictures link were deleted (I created manually the links after). But some pictures / icons are not available in the librairy and also in the webpages. COuld you give me an explanation ?
Hello. Please contact us directly (like.themes.wp@gmail.com), we provide support by email. Thank you.
Do you have new updates for the theme?
Hello. Please contact us directly (like.themes.wp@gmail.com), we provide support by email. Thank you.
I believe is over all, WordPress did an update and the theme settings are acting up.
We glad the problem resolved. Feel free to contact our support by email if you need help in future.
lol
Sorry, but we have not understood your last comment. Have you contacted our support?
Hi, Is this theme compatible with Elementor Plugin? Thank you.
Hello
Our content and custom shortcodes compatible with WP Bakery Page Builder only. You can use another builders with our theme, but in this case our content will be not available for you.
Feel free to contact us if you have any questions.
Hi! Congrats again. How can I add a frame or message at home in way to filter the children under 18 age year old?
Hello. Please contact us directly (like.themes.wp@gmail.com), we provide support by email. Thank you.
Hi, is there a place to see the latest update change log? On the Item Details Site of ThemeForest the Change Log details are not up-to-date. Thanks,
Hello. We have not released any major updates which require change logs except WPBakery update.
Feel free to contact us if you need more information.
