161 comments found.
Today i installed theme for the first time after importing demo data the site just broke , cant save anything after making any changes , i have submitted the ticket already please fix my site ASAP my event is coming soon
Hi there,
Thank you for reaching us!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
We could not locate any request from your Envato username, so if you possibly have one provide us with your request ID.
Thanks.
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looks like it did not submit last time here is the request ID 241078
Hi there,
We do see that your request has been responded so please if you need any further assistance, continue the conversation with our support team.
They will be happy to help always.
Support
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I got this template 2-3 days ago. Each time i save. Its not saving and when i logout to login again, wordpress is white and nothing is working whats going on please. Whats the fix, i got this for an event to start on tomorrow and am facing this shit. Please initial before i ask for refund asap
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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No One Should Purchase This Theme, They Suck At Releasing Updates – 2 Years No Update
Hi there,
We are sorry to hear this but the theme will work as intended even though it has not been updated in a while, however, you should know that the theme is on our priority list and will be updated as soon as possible.
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Hi, I want to upgrade to php 8.1 version. It’s compatible?
Hi there,
Thanks for writing in! We suggest you to use PHP 8 until we release full support for PHP 8.1.
If you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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WP is up to version 6.2. Will this theme still work?
Hi there,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme should work correctly with the latest version of WordPress and you should know that in case you need the latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with the latest version.
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Thanks for the update
Support
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When are you releasing an update for the theme? THK!
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
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When are you releasing an update for the theme?
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
Support
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I’m trying to update the theme to version 1.6, and I’m getting this error “PHP Fatal error: Uncaught Error: Call to undefined function wellexpo_core_is_theme_registered() in /wp-content/themes/wellexpoV2/framework/modules/blog/shortcodes/blog-list/functions.php:13” Any ideas? Thanks in advance
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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Thanks for the quick reply! I will send an email. Regards!
Hi there,
You’re welcome!
Support
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Countdown timer only goes to 2022 with the latest version 1.6. Is there a way to add more years?
Hi there,
We would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and provide you with a solution. Thank you.
Support
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Thanks. I figured out this needed an update that wasn’t showing up under plugins, but rather tools->site health and then updated WellExpo Core.
However, a new issue has come up and that is there seems to be no way to modify the fullscreen menu top”: “tagline” & “title” or the animation of the fullscreen menu.
I don’t think I should have to pay for the theme again to get support on a feature that is missing.
Hi there,
Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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I am not getting any support for 3 consecutive days after submitting a ticket!! I want a refund. Many other people are reporting the same bug 6 months ago. This is not good support
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
At the moment we couldn’t locate any ticket with your Envato username at our Help Center. Could you please provide us with ticket ID so we can check? Thank you.
Support
Select Portfolio part of
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PRESALE QUESTION
Hi there, lovely modern theme – filled with parallax, love it! Regarding the ticket system:
- Is the an in-built payment system compatible (for tickets) directly integrated within theme, and compatible with belgian payment systems such as Bancontact/Visa/Mastercard/Paypal? How does it work? I’m aiming to understand the user’s buying journey.
- Is the theme compatible with eventbrite plugin – A platform that manages ticket booking? This is an alternative ticket system, that would allow us to feature several our of Theatre show events.
Thanks!
Hello,
Thank you for reaching us!
We haven’t tested the theme with Eventbrite plugin. The theme is using “Timetable Responsive Schedule For WordPress” plugin. You can find more detailed instructions on how to set up events with Timetable plugin in this article here.
Do let us know if you have any additional questions.
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Hi, Quick Presale questions. Is it possible to have the tickets on your theme converted to woocommerce products. The goals is to sell tickets with different pricing based on the user role (registered earlier). Is this possible? Does this theme support woocommerce in general ? Do you support multiple attendees per event with custom field for these attendees? Any attendees based registration / management system for the events?
Hello,
Unfortunately, the theme doesn’t have attendees based registration / management system for the events. The registration form here https://wellexpo.qodeinteractive.com/registration is created with Contact Form 7 plugin and the info entered in the email will be sent to the email set in the contact form configuration. Data entered in the registration form is not stores in the backend or in a database. You can adjust this contact form to add more fields. WellExpo theme is compatible with WooCommerce and you can add tickets as products.
Do let us know if you have any additional questions.
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Hello! a pre-sales questions here: are the registered attendants to the events saved on a database table? Is this table exportable? thanks!
Hello,
Thank you for reaching us!
The registration form here https://wellexpo.qodeinteractive.com/registration is created with Contact Form 7 plugin and the info entered in the email will be sent to the email set in the contact form configuration. You can find more info in the documentation here. Data entered in the registration form is not stores in backend or in a database.
Do let us know if you have any additional questions.
Support
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I installed the theme on a new site but it’s giving me the following error. This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.
The previous site does not exist anymore and I need the registration to be released but can’t do it because it’s not there anymore.
I can’t submit support because that also expired. Need some help asap.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
And if you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
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just bought the theme, activation code is not working: “This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
Thanks.
Support
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the theme has not been activated anywhere so I cannot deactivate it
Hi there,
Please, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Select Portfolio part of
Qode Interactive
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I have the last version of the theme and their plugins, but the “WellExpo Core plugin” is not working, please fix it.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I have submitted the ticket, but I didn’t get an answer 
I confirm that is solved, thank you for your help
Hi there,
Once we check we do see that your request has been resolved. If you need any further assistance feel free to continue the conversation with our support team.
Thank you.
Support
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I bought this a long time ago, but I just want to update my website now. For detail speakers like this page (https://wellexpo.qodeinteractive.com/team-member/hector-jones/), there is no position or job title in this page. How can I place job title in this page?
Hi there,
Thanks for writing in! You can edit the team member with WPBakery, which will give you the ability to edit them and add any text to your needs.
You need to navigate to WPBakery > Rolemanager > Postypes and enable Team member so you can edit it with WPBakery.
We hope this helped.
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I already make the Team Member enable, for example this https://apmf.com/speakers-beta/. Amanda Snow is a “web designer”, right?
But when you click Amanda Snow (https://apmf.com/team-member/amanda-snow/), title “web designer” is not appear in there? I already add job position in WP, team member info, but it’s not appear in there. How can I add the “web Designer” in here https://apmf.com/team-member/amanda-snow/?
Hi there,
We are sorry for the misunderstanding. Now it is perfectly clear. So the the Select Team Members info > Job position will be visible only in the Speakers list which it is on your side as well. On the single speakers page it is not visible and you could add the position within the Excerpt field over the text perhaps.
Thanks for understanding.
Support
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It doesn’t look good if I add within the Excerpt. Is there any other way? And for breadcrumbs is “Home>Amanda Snow”, is it suppose “Home>Speakers>Amanda Snow”?
Hi there,
It will be Home>Hector Jones, this is by default like this. If you would like to change this you can consider using a third party plugin perhaps. Breadcrumbs can show only homepage link, parent link and child(current page) link. Adding more siblings(parent parents) would require changes in template files and additional coding, which is not included in item support, sorry about that.
Thanks for understanding.
Support
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There seem to be a lot of bugs in this theme. I can’t easily do anything. It gives a lot of white screen of death each time I try to save or update anything. Firstly, trying to register the template from the Wordpress backend was a whole lot of stress. Changing logo, accessing media, editing page, creating new page, login to admin and so much more has just been really frustrating. At first I thought it was my server. When I checked, I noticed the core plugin has the issue, and you really cannot make any edit without that plugin being active.
Hello,
We are sorry to hear that you’ve got this impression.
Please navigate to Appearance > Install Plugins and check if you’ve updated WellExpo Core plugin to the latest version.
We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our theme’s documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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I came here because I’m not getting any solution from the support side. This is really frustrating
Hi,
Please understand that sometimes additional troubleshooting is needed in order to determine the cause of the unexpected behavior so please continue the conversation with our support team at Help Center and they will investigate this and gladly help you.
Support
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Cant register to make a ticket. No confirmation email. Others have asked this as well. Can we just know how to edit the registration sticky at the bottom of the screen please?
Hi there,
Sorry to hear this, however sometimes it might happen that the verification email ends up in spam folder. We have now manually verified your account so you should be able to submit a request and login now.
Please keep us updated on this.
Support
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Is this theme no longer supported? Seems to not have been updated in so long.
Hi there,
The last update on theme files was on December 30th and you can check that in the changelog for this theme.
Please note that our developers are constantly working on updates for all our themes.
At the moment we don’t have any ETA when new update will come out but we hope it will be released soon.
Support
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