by astou 5 years ago
Loved the theme! Its perfect for a client who owns a spa its classy and edgy and clean!
From the costumer support- to the actually website.
The website in the preview looks phenomenal. However when you download it; its a blank page. I mean it looks NOTHING like the preview. I tried to contact costumer support and no answer. Im very disappointed in this product. Seems like a rip off to me.
Thanks for feedback. Yet we regret hearing this, as most of the customers say the the is great in use, as well as that the support is helpful. You only need to keep in mind that the images are not included in the download, and are replaced with placeholders, and this is written in the product description and is a usual practice, as they are under copyright restrictions.
You say you have tried contacting our support and received no response - there is no chance for that, as we respond to ALL tickets within one or two business days, as it is written in our support tab. Most likely your ticket never arrived, please make sure you have received a confirmation email with a ticket number. If you haven't, we recommend submitting a ticket again. Please check for confirmation email and post your ticket number in comments on Themeforest, so that we could make sure we received it.
You can submit a new ticket at - http://cmsmasters.net/support
All the bells and whistles I could ever want in a theme. Thank you CMS Masters!
Great theme with extensive customization options plus fantastic customer support—thanks cmsmasters!
Thank you so much! We love to hear your feedback :)
This is a very limited basic theme. It's not easy to customize, it doesn't come with Visual Composer, the home page layout was missing in the theme download. Customizing the header is difficult. It's really the worst theme I've used in the past 3 years. Very disappointed. I may find a new one.
Thanks for your feedback. Yet please note that the theme was not advertised to come with a Visual Content composer plugin form wpbakery. The theme includes a custom cmsmasters composer plugin that brings large functionality that is perfectly tuned up to the theme. Thousands of customers (many of them are complete beginners) use our themes with the same admin panel and report them to be very flexible, powerful and intuitive in use. The theme also comes with a detailed documentation, and our support team is always at your service and ready to assist you with any questions. You can always reach our support at http://cmsmasters.net/support We welcome you to contact our support so that we could help you with your questions.
It's been a great theme to work with, page builder is intuitive and easy to use. Theme is clean, modern, and responsive. Great customer support, any issue I've had was resolved within 24 hours. Keep up the great work, thanks!
Wow, thanks for your kind words! We put lots of work into our themes, and it is such a pleasure the see people find them useful. Please feel free to contact us at any time in case of need!
by JA - Australia 7 years ago