53 comments found.
Hi, is there any place to know exactly what images are included on the demo content? Is there any bundle to buy all the other images? Thanks in advance
Hello,
Thank you for contacting us!
Absolutely! All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com/ and peopleimages.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Updated, all good except for Slider Revolution. Failed to update plugin, with this message: Download failed. Unprocessable Entity. The full error (I removed the key in case that was sensitive data): http://upgrade.themerex.net/upgrade.php?action=install_plugin&src=%2A&key=XXXXXXXXXXXXXXXX&theme_slug=wellspring&theme_name=WellSpring&plugin=revslider%2Frevslider.zip&domain=www.(mydomain)...
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello, Can you please tell me how to change the font color in the theme settings? Thanks
Hello,
Thank you for choosing our theme!
Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors. Here is the guide https://wellspring.ancorathemes.com/doc/#customizer_settings_color_scheme
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
This theme is perfect. My business is services based. I want to use it for my Reverse Osmosis Systems page.
Hello any updates about RTL?
Hello,
Thank you for your interest in our theme!
Currently, we are not planning to add RTL support. But Our Customization studio will be happy to help with it. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Alternatively, please check these WP themes with RTL support:
1 – https://themeforest.net/item/air-conditioning-company-and-heating-services/18609262
2 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
3 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
Regards.
Hi Guys, do you have this theme for Shopify at all, or one that is very similar? Cheers
Hello,
Thank you for your interest in our theme!
Unfortunately, Wellspring is available in WordPress version only. If there is a need, our Customization Studio would be glad to help you with theme conversion to Shopify. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Also, please check these Shopify templates:
1. https://themeforest.net/item/reprizo-jewelry-watch-store-shopify-theme/33960093
2. https://themeforest.net/item/amart-organic-products-store-shopify-theme/33018495
3. https://themeforest.net/item/craftis-handcraft-artisan-shopify-theme-for-creatives/36166473
Regards.
welcome I want to buy your theme I have a question does it support rtl The other question is, I want to make a multilingual website and use Polylang and Loco Translate Do you support them and can I make a multilingual appointment with them or will I have problems Thank you all
Hello,
Thank you for contacting us!
The theme has a left-to-right text direction by default. For RTL support and multilingual appointment, additional stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1 – https://themeforest.net/item/air-conditioning-company-and-heating-services/18609262
2 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
3 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
Regards.
hello friends, I buy the theme. But WP Backery is not working. So can not able to edit anything.
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://wellspring.ancorathemes.com/doc/#installation_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Just bought this theme. Wp bakery doesn’t work. Backend editor isnt working i made disable gutenberg and i made plugins update but wpbakery builder isnt update to 6.7 and my wordpress version 5.6.4
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at your website settings. Please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will check it for you. Thank you!
Regards.
Unable to change Favicon. In Customization that portion is not working.
Hello,
Thanks for reaching out to us!
The issue is related to the latest WordPress engine update. Our Tech support team will gladly provide you with a quick fix. Could you please submit a support ticket at https://themerex.net/support/ ? If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Currently, we are working on a new theme update with the fix included. It will be released in a while.
Regards.
when the screen is very large it affects the design by showing a height in the header above the slider. How can i fix this. image here https://ibb.co/Jkc6cnF
Hello,
To investigate your issue additional information is required. Thank you for creating a support ticket!
Could you please provide your website details at https://support.themerex.net/ticket/42916 ? This will certainly speed up the process.
Thank you!
Just bought this theme. Wp bakery doesn’t work. Backend editor is dead. Frontend editor doesn’t open the blocks. I don’t know what to do. How will I make changes to demo pages?
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://wellspring.ancorathemes.com/doc/#installation_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Thank you. It worked.
Hi, I have a question. I like this theme but my business is service-based so I don’t need Woocommerce. Can I remove it ? Thanks
Hi there, purchased and installed this theme. When all demo & plugins are activated the WP Bakery editor does not load elements, pages/ media gallery to edit.. Stays loading forever.. what is causing this issue?? Plugin conflict??
Hello,
Thank you for contacting us!
Please ensure that WPBakery, Essential Grid and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://wellspring.ancorathemes.com/doc/#installation_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, yes I did that it was working fine for a few days now it doesnt even load admin areas again.. what the heck is up with this theme??
Hello,
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Regards.
Hi , I have 2 questions , 1) Please check the image , website looking different than what you have shown in the themeforest page . The Tap is getting cut 2) Is it possible , that when the person clicks on send a request and then clicks on date , instead of login , he just enters his information and it reaches us by email ,3) Please explain , how does find an agent works ?
Hello,
Thank you for your interest in our theme!
1) The issue has been successfully resolved – http://wellspring.ancorathemes.com/ Thank you for bringing this to our attention. Your feedback helps us to get better.
2) The theme includes Booked plugin that allows you to choose between “Registered” and “Guest” booking. Registered booking will require all appointments to be booked by a registered user (default). Guest booking will allow anyone with a name and email address to book an appointment. – https://prnt.sc/10zt3jt
3) ‘Find an agent’ option is facilitated by MailChimp – https://prnt.sc/110us12 as well as by Contact Form 7 plugin – https://prnt.sc/110ussc The first one helps you to easily add a Subscription form for your visitors and manage newsletters and sign-ups. The second one displays contact forms.
Regards.
Hi , I have purchased your theme . On the Home Page , when i fill the form email address and click on find my agent , the page refreshes and it says , please select some settings . Please let me know how that works. Ideally , i want when the person clicks , message should come , thank you for submitting , we will contact you shortly , without page refreshing . Please let me know how to do that !
Hello,
Thank you for choosing our theme!
Your support ticket has been updated. Please review it at https://support.themerex.net/ticket/37927
Regards.
Hi, the revolution slider is asking for activation, hope its included with the theme
Hello,
Thank you for getting in touch with us!
Only the direct plugin buyers can officially activate Revolution Slider with a license key. But you have it bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get.
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://wellspring.ancorathemes.com/doc/#installation_theme_update
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Very nice, clean theme. There’s no option to add/ import another Google font? Seems to not work when I add “nunito sans” as my preferred choice. It doesn’t change on the front end. Thoughts?
Where do I change the favicon? THanks, great work!
Hello,
Thank you for contacting us!
You can upload fonts and adjust font settings for specific typography elements in Appearance > Customize > Typography. Please review this guide – https://themerex.net/wp/add-new-font-to-wordpress/
To change the favicon please follow Appearance > Customize > Logo & Site Identity > Site icon.
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hey there, I just purchased, have CORRECT license code, tried to activate. Got message that it’s not activated, code not valid. Haven’t had this problem before, ever, on Envato with hundreds of themes. Can you check, please at your end??
Hello,
Thank you for choosing our theme!
It looks like you have resolved the issue. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Today I buy the theme. But WP Backery is not working. So can not able to edit anything.
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://wellspring.ancorathemes.com/doc/#installation_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for full compatibility with WordPress 5.6.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hey!
Just bought your Theme “Well Spring” and installed the Demo-Content. For some reason the Slider has not been downloaded correctly and i always get an error. Do you have a link to a seperat file for the slider?? The Slider ist called “main slider”.
Thanks!
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
