100 Reviews

for Design Quality

This is a very well made wordpress portfolio, updated constantly and the support is pretty fast and efficient. welcome to see it in action on my domain http://www.banin.co.il

for Customer Support

I have been doing two days since I asked, but I could not get any feedback from you. When I first purchased, I was concerned about complaints from other existing billing customers, but I was attracted by your cool designs and themes.

However, there was a problem with the installation, and even if you read the document file that you sent with the file 10 times, there was a lot of content that I did not understand for beginner level. I purchased the theme to make it faster and easier to use because my wordpress skills are immature and difficult to code. Ironically, a beginner like me has a lot of difficulties to use your product. I am not good enough and I tried to make my homepage easier and easier with the help of a specialist.

There were only two things I asked.

1. Home page slide image does not appear.
2. The footer area is not visible at all.

You are worried about your customers like me and you are getting a lot more money to do the installation, but I do not understand why this is the service you have to pay for the extra charge. Are not those people looking for your theme or WordPress theme here seeking to quickly create a homepage? If so, you might have thought about what you need, but you also advertised that it is fully compatible, works, and easy to use. But in reality there are a lot of errors and I do not know how much time I have spent to fully apply them. It is very disappointing that you seem to have used such a mentality just for the means of sale.

I want to use your product as much as possible but I can not hear you answer so I ask for a refund.

I decided to buy themes in a very short time to easily organize and decorate my homepage. You took too much of my time. What is sad is that I came in every hour and checked your answer.

fuelthemes

Author response

Hi there, I already replied to your tickets. Please read your documentation as you just need to check VC element settings to show proper slides on the homepage. As for the footer, you can assign your widgets from Appearance > Widgets.

for Design Quality

Very nice and functional template, well done!

for Customer Support

I have to say this theme is very nice. The Customer Support is very disappointing though.

for Customer Support

You only got a 1 star because of terrible post-purchase experience. Horrible support experience l and very slow. Take time to read through the tickets of issues people are reporting before giving a generic answer. Atun the support guy was not helpful at all. I ended up hiring a dev to fix the theme issue. It's total time wasting and frustrating.

fuelthemes

Author response

Hi there, I am sorry you feel that way, but I have looked at your 1 ticket, and it's about MIGRATION of the WordPress site. This is not a theme issue and we are not responsible for helping you on this matter. As far as I can see, you 're rating us 1 star for a theme you 're happily using on your site: http://reaganfolio.com

for Design Quality

awesome theme. lot's of great functions. kick but multi use design!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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