Reviews for Werkstatt - Creative Portfolio WordPress Theme

Reviews for Werkstatt - Creative Portfolio WordPress Theme

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Well Documented

359 Reviews

for Design Quality

seems problematic and cumbersome to use after an extensive period of time. takes too much work to get it to behave properly. plus I hate using additional pagebuilder when there's blocks already = messy.

for Customer Support

difficult customization. I have been waiting 3 days for a response from technical support.

for Customer Support

I am waiting for over 1 month now for a support ticket. Still no answer at all!!!

for Customer Support

The theme is not bad. But practically non-existent support sucks. If you can find other theme, go for the competitors' one.

for Customer Support

It says it's updated, but it's not. If Wordpress updates or if your host forces you to update php for security reasons (happens every now and then), then your site will crash, and you won't be able to use this theme and the bundled js_composer plugin. They can't even give a date when they will update the plugin. I do NOT recommend!

for Code Quality

Generally, you can’t launch a very performant site with this theme out of the box, because it just loads in every possible code library it could need, without intelligently considering whether or not you’re using a particular feature.

When you run your site through a page speed test, you quickly realize that even though you’ve turned off audio in the theme, it still loads the audio library, even though you’ve not created a slider, it still loads all the slider libraries, and so on.

This means that your site will always get penalized by Google and others for just not running that quickly, and there’s nothing you can do about it.

Furthermore, the authors claim the theme is “Gutenberg compatible” but that’s a stretch. It is based around the WP Bakery requirement, and the best you could say is that it doesn’t break when you use Gutenberg. But you can’t actually build pages with the WordPress block editor, because they just look terrible and don’t really work. So I don’t think it’s really fair to expect to use Gutenberg with this theme.

Overall, pretty disappointing, though it is certainly “feature rich.”

for Customer Support

I can't no longer use Werkstatt theme. I can't use WPBakery Page Builder in backend. How can I solve it? Are you planning to update Werkstatt?

for Customer Support

The theme author is not very upfront about the request that I made. Was my request beyond the scope of the developers, or this will be a feature in a new update?

I sent a request on 21 April 2022, and followed up with the creator on 29 April 2022. However, there was no reply after that.

Hence, I created a new ticket on 18 May. The creator replied with:

“Hi there,

Thank you for reaching out.

Regarding the issue you are having, I have escalated your ticket to the developer and he will get back with a solution. Kindly note that I can not give you an ETA as to when this will be but it should be soon.

If you have any other questions do not hesitate to reach out again.”

However, I did not hear anything for one month and enquire on 16 June 2022 for an update but I was ghosted after that.

It was a shame as their support in the earlier years were prompt and efficient.

Really disappointed with this theme. I've used Wordpress for years and never run into problems like I have with Werkstatt. The demo themes don't even import. Yes, PHP configs are fine and nothing in the docs covers it. Feel as though I've wasted so much time with this theme. Tried getting a refund but not heard anything back. Will avoid FuelThemes from now. If you're on the fence about buying this, I'd recommend looking elsewhere.

for Design Quality

Very beautiful theme, with great animation, customizability and awesome support

for Customer Support

Fast and efficient customer support.

for Customer Support

FIVE STARS ALL AROUND ⭐⭐⭐⭐⭐.

I have to say not only is the theme itself pixel perfect and works like a dream but the customer support is truly excellent. Prompt, helpful and friendly replies.

The theme author and their team is doing an incredible job.

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