58 comments found.
A question.
You were using ‘Simple Support System’ before. Is it still Simple Support System or do you have another free plugin that we can use to provide ticket based help desk support to our customers? I seen Flamingo in comments but this was a 2 years old comment. Would you please update us?
Hi,
We are still recommending the “Simple Support System” -> tested by us and since the Envato API hasn’t changed since then it still can be used without any problems.
Do you still use “Simple Support System”? Let me know if you have any problems. We’ll only reply here since you also sent an email with the same message.
- MT
No I am not. I don’t even know where it is after the update. I do not see the plugin in search, have no live demo, have no information how to install it. I would appreciate alot if you could help.
Note: The plugin is only usable if you are an envato Author and sell things on Envato. Since it uses the Envato API to authorize your clients to send you emails.
Please confirm that you are an envato author and this is the use case.
I don’t think I am an envato author as I do not sale anything on there. I just purchased the theme.
In this case that Support Plugin is not for you. That plugin was/is only for Envato authors and freelancers who have items on sale on the Envato Marketplace.
If you tell us more about your website idea we can recommend another one for you.
Hi there. Would you please tell me which version of php is fully compatible?
Cause: My contact form is not working anymore since the theme update…
Hi,
Please get in touch with us to see what is the problem with your website. PHP 7.x -> 8.1.x should be fine but if you still have problems, please contact us here https://themeforest.net/user/modeltheme#contact
(We’ll still offer support even if the support period is expired).
problem is sloved thank you.
Hi. Where do I see the details of latest update?
Thank you!
Dear, is it possible to convert MT Knowledge Base content into posts ? If yes how ? regards
Hi,
The KB Posts are already included in a custom post: https://i.imgur.com/sUuY1lp.png
If you want a conversion to be placed on the default WordPress posts, we can surely do this.
You have to hire our dev team to do this. For a price estimate contact us here https://modeltheme.com/theme-customization
Cant update ModelTheme Knowledge and it breaks the website. WP says it has been updated but upon returning on the all plugins page it says it needs an update and shows v1.0. Support expired I cant submit a ticket.
Ive sent an email
Hi,
We are checking it. In the next hours, we will update you via email.
Best regards!
Hi, can I have different left sidebar for different pages? Such that I have different products, and each products has its own knowledge base. Is this possible?
Right now we are using one sidebar all over the KB posts/products. With a bit of custom modifications you can achieve what you asked.
If you are interested in our custom development services, please send an email https://modeltheme.com/theme-customization
Support RTL?
Hello,
We are working to make it RTL ready, regards !
Hello. Is there HTML version of this theme for sale?
Unfortunately, we don’t have a HTML version for this theme.
Hello. A question before the purchase. is it ready to be translated into other languages? Thanks.
Hello,
Sure, the theme can be translated by installing a localisation plugin, like Loco Translate or WPML.
Regards!
`
Hi,
How can I help you?
Pre- Purchase Request . Can we have a dummy credentials for login , so we want to check the CMS of this theme , how it is working ? Thanks
Hi,
Sorry but we do not offer admin credentials prior purchase.
If you have any specific questions, we can help you with details.
Best regards! MT
Alright, Can you please confirm, if we can add/edit more content in the left sidebar and pages accordingly here ( https://wikb.modeltheme.com/knowledgebase/getting-started-what-is-next/) using your theme cms?
Yes! More content can be added. The page is created via the page builder: https://i.imgur.com/azsBO8m.png
Can you please help me out of these? Thanks
Hello and thank you for contacting us,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards!
Hi. Will you be able to take a look at this please
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwikb.modeltheme.com%2F&tab=mobileThere must be some fix and updates about it…
thank you.
Hi and thanks for getting in touch with us,
The google score is not too relevant for our live demo because at this moment we are not using a caching plugin (for caching, minify, merge of the css/js/html) and we are also using high quality images that affects the score.
If you are looking for score optimization you can hire our theme customization service at https://modeltheme.com/theme-customization
Regards!
Support RTL?
Hello,
We are working to make it RTL ready, regards !
Presales q: i am looking for a theme so my readers can send me a ticket with their questions, issues, requirements… and that when they enter the data in a contact form (i guess) they send the form and receive a number for their ticket. (obviously, the ticket reach me in form of an email and in i way i can recon that is a ticket, i receive a lot of emails. Can this theme help me achieve this? If not, can you please advice me on a theme or plugin that works for me? Thanks.
Hi,
You can receive tickets by combining Contact Form 7 and Flamingo for Contact Form 7. (There are also methods to set up unique ticket ids for contact form submissions) – Another one is to hire our theme customization service to customize the theme as per the requirements – in order to give you an estimate we need you to send us a project brief at https://modeltheme.com/theme-customization .
The current shape of this theme already includes the CF7 plugin.
One another way to discuss with your customers is the bbPress (forums) – included with the theme. By using the bbPress plugin, you will set up forums with topics(aka tickets), manageable via your admin dashboard.
What do you think?
Still no ticket system for non woocommerce customers….
It is just so sad to see an amazing developed work but it is outdated.
I wish you will have the chance to solve whatever this problem is focus back to this beautiful theme so we can buy it!
Hi,
Yes, the last update was released in 2020, and a new update is on the day. It will be out in a month or so.
If you have any details on why are you consider it outdated, that would help us a lot. We are always releasing bugfixes updates and also include new functionalities but in some cases when the theme is already compatible with the last PHP version, an update is not so important.
Best regards! MT
Hello there.
I have no idea what is specifically might be outdated but simply a year is a sign of outdate for a template in super sonic world.
I am still positive with buying the theme as you at least responded my commend in 12 hours. I am very happy to hear that there is an update coming up.
Before I buy the theme can you please confirm if there is an inbuild ticked system in this theme that we can use as a Support Desk? Where customers can open a ticket and where we can manage the whole progress?
Hi,
Yes, If you purchase you can open a ticket at https://modeltheme.com/go/help-desk/ and we’ll assist you.
Regards!
No sir. I explain my self wrong.
We need a ticket based help desk system. I wonder if your theme has this ticket based help desk system in it…
Forgive me about poor explanation.
The theme is support ticketing is based on bbPress forums. We also have a plugins (it is called Simple support tickets), which makes the connection with an Envato account (for Envato authors). If you are not an Envato author, the you can use the bbPress login/register. It will work just fine for support tickets.
Hello.
I purchased the theme. I can not find the Simple support tickets plugin inside the plugin list either in plugin search.
Also there Create a ticket page show only this message: [sss_create_ticket] and nothing else…
Hi there,
You download the plugin from this source: https://bit.ly/2SaRBip
Hi there.
I did and installed. Now it shows ‘Please enter an item purchase code on Your Purchases page, before you submit a ticket.’ on customer side…
Hi,
We’ve just replied to your ticket, please check your open ticket and let’s talk there about your requests.
Regards!
Hi please update this theme. Its outdated!
There has been a critical error on this theme plugins. I had crossed-check with my hosting provider and got confirmed that its the issue with plugins. Its been years you guys released update for this theme!
Hi and thanks for reporting this. We are looking into this and release a new update as soon as possible.
hi, it’s support RTL ? and can you make it work with laravel platform not WP, I mean new product
Pre-sale question: Does the search function on the homepage only search for knowledge base content, or is blog posts included in this search?
Thanks.
Hi there,
Only knowledge base content.
