Discussion on Wikb - Knowledgebase & Help Desk WP Theme

Discussion on Wikb - Knowledgebase & Help Desk WP Theme

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54 comments found.

Cant update ModelTheme Knowledge and it breaks the website. WP says it has been updated but upon returning on the all plugins page it says it needs an update and shows v1.0. Support expired I cant submit a ticket.

Ive sent an email


We are checking it. In the next hours, we will update you via email.

Best regards!

Hi, can I have different left sidebar for different pages? Such that I have different products, and each products has its own knowledge base. Is this possible?

Right now we are using one sidebar all over the KB posts/products. With a bit of custom modifications you can achieve what you asked.

If you are interested in our custom development services, please send an email https://modeltheme.com/theme-customization


We are working to make it RTL ready, regards !

Hello. Is there HTML version of this theme for sale?

Unfortunately, we don’t have a HTML version for this theme.

Hello. A question before the purchase. is it ready to be translated into other languages? Thanks.


Sure, the theme can be translated by installing a localisation plugin, like Loco Translate or WPML.



How can I help you?

Pre- Purchase Request . Can we have a dummy credentials for login , so we want to check the CMS of this theme , how it is working ? Thanks


Sorry but we do not offer admin credentials prior purchase.

If you have any specific questions, we can help you with details.

Best regards! MT

Alright, Can you please confirm, if we can add/edit more content in the left sidebar and pages accordingly here ( https://wikb.modeltheme.com/knowledgebase/getting-started-what-is-next/) using your theme cms?

Yes! More content can be added. The page is created via the page builder: https://i.imgur.com/azsBO8m.png

Hello, my friend purchased this theme for our website, the Purchase code: 28e44a0b-5c13-46d8-9d1f-fde3524bb616 and we’re facing errors after installing the theme. Here are fews https://tppr.me/DAzc https://tppr.me/I6jeZ https://tppr.me/sJwPb

Can you please help me out of these? Thanks

Hello and thank you for contacting us,

Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).

We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.


Hi. Will you be able to take a look at this please


There must be some fix and updates about it…

thank you.

Hi and thanks for getting in touch with us,

The google score is not too relevant for our live demo because at this moment we are not using a caching plugin (for caching, minify, merge of the css/js/html) and we are also using high quality images that affects the score.

If you are looking for score optimization you can hire our theme customization service at https://modeltheme.com/theme-customization


Support RTL?


We are working to make it RTL ready, regards !

Presales q: i am looking for a theme so my readers can send me a ticket with their questions, issues, requirements… and that when they enter the data in a contact form (i guess) they send the form and receive a number for their ticket. (obviously, the ticket reach me in form of an email and in i way i can recon that is a ticket, i receive a lot of emails. Can this theme help me achieve this? If not, can you please advice me on a theme or plugin that works for me? Thanks.


You can receive tickets by combining Contact Form 7 and Flamingo for Contact Form 7. (There are also methods to set up unique ticket ids for contact form submissions) – Another one is to hire our theme customization service to customize the theme as per the requirements – in order to give you an estimate we need you to send us a project brief at https://modeltheme.com/theme-customization .

The current shape of this theme already includes the CF7 plugin.

One another way to discuss with your customers is the bbPress (forums) – included with the theme. By using the bbPress plugin, you will set up forums with topics(aka tickets), manageable via your admin dashboard.

What do you think?

Still no ticket system for non woocommerce customers….


The theme supports 2 types of support systems/ticketing systems:

  • Support Systems:
    • Simple Support System: For Envato Authors only – email based form for verified customers –   live demo.
    • bbPress: Included with the theme (for Non Envato Authors) –   live demo.

It is just so sad to see an amazing developed work but it is outdated.

I wish you will have the chance to solve whatever this problem is focus back to this beautiful theme so we can buy it!

Hi there,

You download the plugin from this source: https://bit.ly/2SaRBip

Hi there.

I did and installed. Now it shows ‘Please enter an item purchase code on Your Purchases page, before you submit a ticket.’ on customer side…


We’ve just replied to your ticket, please check your open ticket and let’s talk there about your requests.


Hi please update this theme. Its outdated!

There has been a critical error on this theme plugins. I had crossed-check with my hosting provider and got confirmed that its the issue with plugins. Its been years you guys released update for this theme!

Hi and thanks for reporting this. We are looking into this and release a new update as soon as possible.

hi, it’s support RTL ? and can you make it work with laravel platform not WP, I mean new product

Pre-sale question: Does the search function on the homepage only search for knowledge base content, or is blog posts included in this search?


Hi there,

Only knowledge base content.

I think you have the best looking knowledge based theme, it’s sad that you didn’t update it for the past year or so. I would have loved to see it compatible with Elementor.

Hi and thank you for being interested in our theme,

New updates are on the way for sure! It is also compatible with the latest WordPress Version.

Regarding the Elementor, We will take this recommendation into consideration and will discuss it with the team.

Note: All of the updates are free for existing customers.

Thank you for your quick response / info. Please let me know when is the next update and I will stop by and buy it if I see a continued improvement. As a suggestion, I would add a X to close a popup image and a scroll left to right instead of a back button of the browser: https://www.screencast.com/t/q14aqbwhS – Thanks :)

Thank you for the suggestion. It Will be implemented in a future update for sure.

knowledgebase filtered not included in the imported demo. how to activate the knowledgebase filtered?

This is possible by overriding the shortcode “knowledgebase-listed-filter”. If you are a developer, you can override it by following this tutorial (it is not for this exact shortcode, but you can use it as a starting point).

Tutorial: https://modeltheme.com/overwriting-a-shortcode-in-wordpress/

If you need assistance you can contact us at: https://modeltheme.com/support

Thank you very much!

I am currently encountering a problem. Whenever I make any changes using the theme panel, then clicking the save changes button always results an error page. It always says:

There has been a critical error on this website. Please check your site admin email inbox for instructions.



Please submit a request to our help center (https://modeltheme.com/support) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details you can (including screenshots).

We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.

Hello. I need an intranet that allows users to only view files, does not allow them to download files. I also need the intranet to allow a user to upload documents through a simple interface, not through code. Can that be in your theme?


We can help you adapt the theme for your needs. It would fit these requirements with extra modifications.

If you would like to discuss more details about our KB Theme, please don’t hesitate to reach us via sales@modeltheme.com

Hi, I changed the header image and it worked on all pages except the homepage. How do i change that of the homepage


Hello, how do i increase the maximum number of posts displayed on the knowledgebase category pages, it is currently 10 maximum and i need up to 30.


That limitation can be modified from Settings – Reading ( screenshot: https://i.imgur.com/WuC8081.png )


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