Reviews for Wikb - Knowledgebase & Help Desk WP Theme

Reviews for Wikb - Knowledgebase & Help Desk WP Theme

Cart 223 sales
Recently Updated
Well Documented

4 Reviews

It's a good design theme

but appear more than problem while import the content

1-required a license for Wpbakery So Slider didn't appear
2- website and admin crash while installing Woocomerce plugin

--the last version of WordPress used

Author response

Hello and thank you for your feedback and comment,

First of all, we just checked our ticketing platform and it seems that you did not create any support tickets. See the proof:

1. Regarding the license of the plugin. Being a bundled plugin, it can be used without any restrictions without being activated. The activation code is to enable updates and have access to the support center of the plugin's creator. But because it's bundled, all the updates and support comes through us, the theme seller (See Bundled plugins and how it works).

2. If you open a support ticket via we would be happy to help you without any problems.

In your comment, you mentioned this "No one from support can help me !!!!": Please keep in mind that you did not open any support tickets so far.

Note: As soon as you submit a ticket, we will do our best to solve it and make your site ready to use. Unless we check your dashboard, we cannot tell you why the site crashes while installing WooCommerce. It can be for a variety of reasons (low hosting resources, extra incompatible plugins installed etc...)

Looking forward to your ticket!


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