Hi guys. Love the theme and it’s working great for us. However – there is suddenly a HUGE section of white space above the header image. No new plugins have been added and no-one has been near code. Any ideas? love-london.co.uk. Thanks!
Have you by chance resolved the issue in the time since you posted the comment? I’ve taken a look at your Redwood site but it’s looking great to me.
oooh, no, still happening here, have to scroll down for about a minute before reaching any content. WEIRD!
May I ask what browser you’re viewing it on when this occurs?
And, if you have a cache tool on your browser, can you please be sure to clear your cache?
Hey Guys. I have trouble with insert pictures in a site or an article. found out, that I perhaps have to update the VC. But I have also trouble with my licensekey in the wordpress installation. Can you please update the Download with the latest 4.12 VC-Version that I can update this manually? Thanks Marcel
Are you also having issue inserting a featured image to a post? If so it sounds like the issue might be elsewhere. Either way if you could submit a ticket to our support site http://solopine.ticksy.com or send us an email via the contact form on our profile page and include your site url and wp-admin info we can have a better look at it.
Also we will be updating the theme to include 4.12 asap!
Installed the newest update. When I add a Blog Tile, the title on the Hero Section disappears. Also, when I add a Blog grid, it’s completely screwed up and doesn’t create a grid at all. Frustrating. It worked before this update.
Please submit a ticket to our support site http://solopine.ticksy.com or send us an email through the contact form on our profile page, including your site url and wp-admin info so we can have a better look at it.
My support expired in the recent months, so I can’t submit one.
I updated to the most recent template and it’s messing up my blog grid. If I delete the Blog grid off my homepage, the title on the Hero is there, but if I add a Blog grid, the title in the Hero section disappears and the Blog grid it’s very large and covers up other layers. It’s frustrating because I can’t put a blog grid on my homepage now. ?I just don’t know what to do. Everything was fine with the previous version. It wasn’t like this until I updated. My site is http://realadampowell.co
I’m not going to throw out the $34 to extend support and will probably seek out another template. It’s just frustrating. I really liked this template. Disappointing.
We have confirmed it’s a bug and we are currently working on fixing it. If you send us an email through the contact form on our profile page we can send you the previous version so you can get your blog grid back up while we fix it.
Going through our contact form on our profile page will not require extended support.
I sent an email through the contact form! Thanks so much!!
I’m getting a “Delivery to the following recipient failed permanently” when I reply to your email.
We’ll be releasing a new update today with a fix to the bug, so keep an eye out on the item description for version 1.7.8
We just released 1.7.8, you should be able to download it from your downloads page.
I have two questions:
1. How can I couple the menu to the page? When I’m clicking on a link in the menu the page will reload and shows me the frontpage.
2. How can I reduce the space between two sections in Visual Composer?
1) You can check out this video where we set up the theme; https://www.youtube.com/watch?v=018HKWY0QQ0 if you skip forward to 15:22 you can see how it’s set up
2) When you click edit on a column or row there’s a tab called design options, here you can edit the padding and margin around a section.
After updating the theme, the one page template now shows the sidebar
Please make sure you’ve set the page template to One Page and that the Page builder is active on the page.
One page template is set, how do I know for certain that page builder is active?
This only happened once I updated to the latest version of the template. I used pagebuilder to create the page and it’s always been set to One Page
Fresh install fixed it. Thanks
Glad you got it sorted!
Is it possible to remove the link to the extra information in my portfolio? I only want a image without a page behind it.
If you could head over to our support site at https://solopine.ticksy.com and open up a new support ticket (and link to your site, if possible), we’d be happy to help
I updated the theme to the latest version, now my site is missing content. Hero slide copy. Content on page. Please help: http://www.theonepercent.co.za/
Could you please submit a ticket via http://solopine.ticksy.com or send us an email via the contact form on our profile page: https://themeforest.net/user/solopine and include your wp-admin login info so we can have a better look at your issue.
I’m trying to send you a ticket at your support page, but a get the error ‘purchase code doesn’t seem to be valid’. How can we fix it?
With kind regards,
You aren’t alone! A number of people reported to have experienced that message when entering a legitimate purchase code earlier today. I can see that new tickets have started coming in now, though, so perhaps Ticksy has resolved their issue. Can you please try submitting a support ticket again and see if it works this time?
I still have the problem with the purchase code.
Hello, I changed the padding in CSS box (dektop) to left: 320px Right: 280px in one of the text boxes.. If a changing to the mobile modus, it is not nice centert. Can I change the padding settings in every modus (tablet and smartphone) differently?
Ticksy should be back up working again, if you could please submit your ticket and also provide us with your site URL so we can take a better look at the issue. If you’re still not able to submit a ticket then please send us an email via the contact form on our profile page.
hi my google maps isnt loading correctly. i set up a gm api key but need to implement it into the site now. please advise. big thanks!
If you could head on over to our support site at https://solopine.ticksy.com and open up a new support ticket, we’d be happy to help!
Hello, absolutely love working with this theme and am having zero issues! I do have a quick question on image sizes please. What is the recommended size in width/height in pixels for a HERO full screen image? Same question for a section divider image using parallax? Some of my images seem to get cut off on certain areas, I realize this depends on monitor/screen size too, but just curious as to your recommendation overall for image sizes.
Thank you in advance!
We’re so happy to hear that!
For your full-width/full-screen hero image, we would recommend using an image that is at least 1920px wide and 1000px in height.
For example, on Willow’s demo site, the hero images at the top of the page are 1940px wide and 1294px in height. If the image is larger than necessary, the theme should size it down nicely.
For the full-width parallax images, we would again recommend an image width of at least 1920px and a height of at least 550px or so.
For Willow’s demo parallax images, they are 1940px wide and (the least-tall one is 583px in height. Otherwise the other parallax images can range up to 715px in height.
I hope this helps!
This helps greatly. You guys are awesome!
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