SoloPine

SoloPine supports this item

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797 comments found.

Hi guys. Love the theme and it’s working great for us. However – there is suddenly a HUGE section of white space above the header image. No new plugins have been added and no-one has been near code. Any ideas? love-london.co.uk. Thanks!

Hi there,

Have you by chance resolved the issue in the time since you posted the comment? I’ve taken a look at your Redwood site but it’s looking great to me.

Screenshot: http://www.awesomescreenshot.com/image/1426998/5bc2c3b323916d81ad54b5a8c0ea0b98

Cheers!

oooh, no, still happening here, have to scroll down for about a minute before reaching any content. WEIRD!

May I ask what browser you’re viewing it on when this occurs? And, if you have a cache tool on your browser, can you please be sure to clear your cache?

Cheers!

Hey Guys. I have trouble with insert pictures in a site or an article. found out, that I perhaps have to update the VC. But I have also trouble with my licensekey in the wordpress installation. Can you please update the Download with the latest 4.12 VC-Version that I can update this manually? Thanks Marcel

Hi Marcel,

Are you also having issue inserting a featured image to a post? If so it sounds like the issue might be elsewhere. Either way if you could submit a ticket to our support site http://solopine.ticksy.com or send us an email via the contact form on our profile page and include your site url and wp-admin info we can have a better look at it.

Also we will be updating the theme to include 4.12 asap!

Cheers

Installed the newest update. When I add a Blog Tile, the title on the Hero Section disappears. Also, when I add a Blog grid, it’s completely screwed up and doesn’t create a grid at all. Frustrating. It worked before this update.

I sent an email through the contact form! Thanks so much!!

I’m getting a “Delivery to the following recipient failed permanently” when I reply to your email.

We’ll be releasing a new update today with a fix to the bug, so keep an eye out on the item description for version 1.7.8

We just released 1.7.8, you should be able to download it from your downloads page.

Hi!

I have two questions: 1. How can I couple the menu to the page? When I’m clicking on a link in the menu the page will reload and shows me the frontpage.

2. How can I reduce the space between two sections in Visual Composer?

Thank you!

Hi there,

1) You can check out this video where we set up the theme; https://www.youtube.com/watch?v=018HKWY0QQ0 if you skip forward to 15:22 you can see how it’s set up

2) When you click edit on a column or row there’s a tab called design options, here you can edit the padding and margin around a section.

Cheers!

After updating the theme, the one page template now shows the sidebar

This only happened once I updated to the latest version of the template. I used pagebuilder to create the page and it’s always been set to One Page

Fresh install fixed it. Thanks

Glad you got it sorted!

Hi!

Is it possible to remove the link to the extra information in my portfolio? I only want a image without a page behind it.

Thank you!

Hi there,

If you could head over to our support site at https://solopine.ticksy.com and open up a new support ticket (and link to your site, if possible), we’d be happy to help :-)

Cheers!

I updated the theme to the latest version, now my site is missing content. Hero slide copy. Content on page. Please help: http://www.theonepercent.co.za/

Hi there, Could you please submit a ticket via http://solopine.ticksy.com or send us an email via the contact form on our profile page: https://themeforest.net/user/solopine and include your wp-admin login info so we can have a better look at your issue.

Thanks!

Hello Mr/Ms,

I’m trying to send you a ticket at your support page, but a get the error ‘purchase code doesn’t seem to be valid’. How can we fix it?

With kind regards, Douwe Kooistra

Hi Douwe,

You aren’t alone! A number of people reported to have experienced that message when entering a legitimate purchase code earlier today. I can see that new tickets have started coming in now, though, so perhaps Ticksy has resolved their issue. Can you please try submitting a support ticket again and see if it works this time?

Cheers!

I still have the problem with the purchase code.

Hello, I changed the padding in CSS box (dektop) to left: 320px Right: 280px in one of the text boxes.. If a changing to the mobile modus, it is not nice centert. Can I change the padding settings in every modus (tablet and smartphone) differently?

Thanks, Douwe

Hi Douwe,

Ticksy should be back up working again, if you could please submit your ticket and also provide us with your site URL so we can take a better look at the issue. If you’re still not able to submit a ticket then please send us an email via the contact form on our profile page.

hi my google maps isnt loading correctly. i set up a gm api key but need to implement it into the site now. please advise. big thanks!

Hi Derek,

If you could head on over to our support site at https://solopine.ticksy.com and open up a new support ticket, we’d be happy to help!

Cheers!

Hello, absolutely love working with this theme and am having zero issues! I do have a quick question on image sizes please. What is the recommended size in width/height in pixels for a HERO full screen image? Same question for a section divider image using parallax? Some of my images seem to get cut off on certain areas, I realize this depends on monitor/screen size too, but just curious as to your recommendation overall for image sizes.

Thank you in advance!

Hi there,

We’re so happy to hear that! :-)

For your full-width/full-screen hero image, we would recommend using an image that is at least 1920px wide and 1000px in height.

For example, on Willow’s demo site, the hero images at the top of the page are 1940px wide and 1294px in height. If the image is larger than necessary, the theme should size it down nicely.

For the full-width parallax images, we would again recommend an image width of at least 1920px and a height of at least 550px or so.

For Willow’s demo parallax images, they are 1940px wide and (the least-tall one is 583px in height. Otherwise the other parallax images can range up to 715px in height.

I hope this helps! Cheers!

This helps greatly. You guys are awesome!

Mike

Cheers!

Hello I sat on this theme for over a year before I started to really build it out. My theme was working fine, but i messed it up and decided to wipe it completely, I removed it and reinstalled it for the same domain, but now the Visual composer is asking for a renew of the license, I thought this would always be free with the theme. Will you please let me know if things have changed and I need to renew my license or maybe buy a different theme?

Hi there,

You’re definitely right in that you don’t need to purchase or renew the Visual Composer plugin! :-) Because it’s included in the theme itself, you won’t be able to “renew” it or enter a purchase key as one normally would. You’ll want to ensure that you’re running the latest version of the Willow theme. We periodically update the theme with the latest version of the VC plugin.

To update your Willow theme, you’ll want to delete the VC plugin on your WP Dashboard and then delete the Willow theme itself where it resides on your WP. After, you can re-download the theme from your ThemeForest account’s “Downloads” page, and re-install it this way.

We have instructions on how to go about this here: https://solopine.ticksy.com/article/2795/

If you find yourself with any questions about updating your theme or anything Willow-related, you’re very welcome to head over to our support site at https://solopine.ticksy.com and open up a new support ticket :-)

Cheers!

Dang, I didn’t think you guys would get back to me so fast :) Thank you for the info, I will use what you explained, but I did something silly and bought another theme of willow to see if that would make a difference. Would you be able to refund this charge back to my card and remove it from my account?

Thank you,

Hi there,

You can open up a refund request ticket here: https://themeforest.net/refund_requests/new

Please make sure you’re signed into the Envato account you used to purchase the recent theme.

Cheers!

Hi Solopine,

All these time my theme is working out well, but today there’s an error message & I can’t access the wp-admin page:

“Fatal error: require_once(): Failed opening required ’/home/mahatmaputri/public_html/wp-content/themes/willow/includes/start61.php’ (include_path=’.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php’) in /home/mahatmaputri/public_html/wp-content/themes/willow/functions.php on line 61”

Since my support is already expired, could you still help to point the problem (I’ll try to work it out myself), is it because I haven’t update the Willow theme?

Thanks so much

Hi there,

Not exactly sure what file that is referring to. Do you mind sending us an email through the contact form on our profile page and include your site url and wp-admin info so we can have a better look at it?

Cheers!

Hi SoloPine,

The problem is solved. Before, the site is blocked by my host because of suspected items (I think it’s because I still use the old version of VC). Now, I’ve updated the theme to the last version and it is running well again, thank you :-)

Sorry for the trouble

Hi there,

Happy to hear it! :-)

Cheers!

rHurry

rHurry Purchased

Hi SoloPine, I recently installed the latest version of the theme (and I believe also latest update for VC) and since then, the test on slide 1 for Hero section is jumbled. You can see this here: http://shortstops.grabadsmedia.com/

Also, the site doesn’t seem to be very responsive on mobile any longer? There’s a lot of funky ‘white space’ around edges of the site on mobile (iphone 6s+ viewing in Safari) and when you scroll through site elements slide left and right, as if it’s not conforming to my device properly. Very unappealing. How can I fix this?

I no longer have support and can’t afford to renew for $30+ Any help is appreciated.

Hi there,

It looks like you have some additional css coming in from bootstrap which is causing some issues.

If you could please send us an email via our contact form and include your wp-admin info we can take a better look at it.

Cheers

kizzang

kizzang Purchased

Hello, I recently implemented your theme. My boss wants the portfolio section to not be a popup but rather go to the permalink page ie: url.com/games/portfolio_item. Our site isn’t live yet so I can’t show it to you.

What I want to see is the url of the permalink rather than the index with a popup.

I tried this:

class=”portfolio-grid-post-view-project-button btn”

Following your response to someone else “Now just remove js-ajax-popup”

But it didn’t work.

Thanks, Sheff

Hi Sheff,

Make sure you remove the js-ajax-popup class from both the image link and the text link.

So on line 116 and 128 :-)

Cheers!

kizzang

kizzang Purchased

That did the trick. Thank you!

Happy to hear it!

If you find yourself with any other Willow-related questions in the future, please head on over to our support site at https://solopine.ticksy.com and open up a new support ticket. We’d be happy to assist.

Cheers!

Hi,

Awesome theme,

Just an enquiry if i am make the .footer-group-section { background-color:#989797; } which is black and i want to make the text color to be white what is the css code for that thanks.

Looking forward for it.

Joe

Hi Joe,

By default the footer-group-section should already be black and have white text color set. This is the CSS needed:

.footer-group-section { background-color:#000000; color:#ffffff; }

If this doesn’t work for you then please provide me with your site url so I can take a better look at it.

Cheers

Hi SoloPine,

Thanks for the reply how about instead of the background black on the footer can i insert a background image on the footer 40% transparent. Please let me know how to do this.

Thanks, Joe

Hi Joe,

If you could head on over to our support site at https://solopine.ticksy.com and open up a new support ticket, we’d be happy to help.

Cheers!

Hi Solo Pine. I’ve been running this theme for a little bit now, and noticed recently that the Post Grid on my blog page and the Media Grid Elements stopped loading on the page. The full media gallery wont load/display – as well as blog posts in the grid (i only have one blog post up right now)

They come back if I go to the page that the media grid is on and click update, as well as clicking update on the blog page. Updating that way makes both re-appear.

It’s happened 3-4 times in the last month or so. They just stop loading.

I have just refreshed and changed the media grid to a Masonry Media Grid on the homepage to see if that helps. But I haven’t touched the blog yet.

URL: http://uniqueapparel.biz/

Any help would be greatly appreciated. Thanks.

Hi there,

That certainly sounds strange! If you could head over to our support site at https://solopine.ticksy.com and open up a new support ticket, we’d be happy to take a closer look.

Cheers!

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