211 comments found.
Hi I am looking for personalized listing ( to real estate agency ) in the dynamic page ( customer profile / single announcement page or other ..) sync with the subscription system
1- possibility to Customize field / added modified deleted Option: example: add 3 phone numbers – integrated zoom (like WhatsApp) – add a button or other fields – text zone …
2- multilingual
3- possibility of displaying / hiding ADS advertising
4- visit statistics for subscribers
5- integrating short code
6- Hide competitors in premium offers
Note :
-Possibility to create iOS/ Android mobile application (or with another plugin)?
- Do you offer special paid customization services?
-Can I send customer requests to technical support ?
Thanks
Hello,
Thank you for your interest in our theme! Please see below:
1, 3, 4, 6. While it sounds like a fantastic idea for future development, we do not have such features available yet. To have them implemented additional plugins are required. Also, there is no mobile application integrated with the template by default. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
2. The theme supports WPML plugin for multi-language website. Please feel free to use it.
5. Our theme comes with a number of custom widgets and shortcodes – https://windsor.themerex.net/doc/#shortcodes In case you need to integrate extra shortcodes, Our Custom Studio will be happy to help. In order to proceed, please submit a ticket to “Pre-sales Question” category at https://themerex.net/support/ Thank you!
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Hello, I’d like to have my site in multiple languages, what plugin do you support for that?
Hello,
Thank you for contacting us!
The theme supports WPML plugin for multi-language website. Please feel free to use it.
Regards.
Hello. I like your theme but iIt seems like it’s been over a year without an update. Updates and support still available ? Is it still worth it?
Hello,
Thank you for being so interested in our theme!
Absolutely! The template is fully supported and maintained by Our Team. It is one of our bestsellers and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://windsor.themerex.net/doc/#theme_update_plugin
Besides, the new big release with theme core update, better security, and compatibility with the latest version of PHP is currently in the Testing stage and coming soon.
Regards.
When I tryied save menu. You don’t have permission to access /wp-admin/nav-menus.php any suggestion?
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
Theme does not work in Chrome, the left hand menu generates an error: [Intervention] Unable to preventDefault inside passive event listener due to target being treated as passive. See https://www.chromestatus.com/feature/6662647093133312 The theme hasn’t been updated in over a year so I’m unwilling to renew support for an abandoned theme!
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Currently, we are working on a new big release, but the testing process will take some time. For now, we recommend all our customers update all the bundled plugins and the theme components using Themerex Updater directly in the Dashboard – http://windsor.themerex.net/doc/#theme_update_plugin
Regards.
Why on mobile phone slider with plans don’t dissapear, it’s look so bad. Tab called “GARAŻ” is showing under other tabs (https://ibb.co/gPBMLwn) Please check it: apartamentylwowska.pl
Hello,
Sorry, your screenshot doesn’t work.
I checked your website and plans are displayed on mobile:
https://prnt.sc/26vnue6 https://prnt.sc/26vnupx Thank you.Yes, but tab “GARAŻ” is showing every time under other tabs, it shows on your second screenshot
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
I don’t have support already, this is bug and please tell me how to fix this
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello,
Sorry for delayed reply – we don’t work on weekends.
We appreciate your interest in our theme!
Sure, you may change this style form side menu to default top menu.
Also our Tech support team will be glad to assist you.
Thank you.Hello, I import demo content, on page: https://apartamentylwowska.pl/home-2/#plans Tabs don’t work properly, sometimes i must to click a few times to change tab. Please check it
Hello,
Thank you for reaching out to us!
We tested switching tabs in Chrome and Firefox and could not reproduce the issue. Could you specify the device you use and provide the video illustrating the issue in the support ticket at https://themerex.net/support/. Our Tech support team will be glad to assist you!
Regards
Another question, can agents upload their properties? Can these properties be reflected in a section of the website and the forum?
If this works I would buy immediately.
Hello,
Thank you for contacting us!
It sounds like a fantastic idea, but we do not have such a feature. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hello, good day, I want to know if the users who are in the forum can publish their properties? Is it compatible with Gamipress and membership?
since I want to make a selective group of members and for that they understand there they must pay a membership.
Hello,
We appreciate your interest in our theme!
Unfortunately, such functionality is not included in the theme by default. It should be added by means of some extra plugins and customization. Also, we cannot guarantee full theme compatibility with Gamipress since it is a third-party plugin, and we have not tested it with the template.
However, you may try using the plugins. In case some additional stylesheets are required for their theme compliance, our Custom studio will be happy to assist with it. To proceed, could you please submit a request to the “Get a free quote” category at https://themerex.net/support/ ?
Regards.
Hello! I’ve bought the theme and installed it but it doesn’t look at all like in the description. It’s just a blank page. Can you help me get the standard template as default? The domain where i’ve installed it is https://hubresidence.ro/ . Thank you!
Hello,
Thank you for choosing our theme!
Please ensure that the plugins and demo data have been installed successfully using the guide – http://windsor.themerex.net/doc/#plugins_installation
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will check it for you.
Thank you!
Hi, I´ve installed the theme and it didn´t work. Asking for support I was told that “the installed CSS theme is not compatible with the installed components. You would have to use the old theme or contact the new theme provider to fix the script problem.” So here I am.. Can you help in this? Thank you in advance.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ to get qualified help. Our Tech Support team will assist you as soon as possible.
Thank you!
Hi, where from can I download the update file for the theme?
Also should I update Wordpress and all plugins and than update the theme or do it in different order? Thank you
Hello,
Thank you for contacting us!
To download the updated version of the theme please log into your ThemeForest account and navigate to “Downloads” tab.
Also, please note that the package includes Themerex Updater plugin allowing you to update the theme and all bundled plugins directly in the Dashboard – http://windsor.themerex.net/doc/#theme_update_plugin
Before you go ahead with the update, please make a full backup. You may update WordPress, theme and plugins in a different order.
Thank you!
One more question – above in comments I saw that the font supports Cyrillic, but has to be regenerated. Can you advise me how to do this?
Will be very thankful!
The main font used on the site PT Sans Narrow supports Cyrillic by default. TeX Gyre Termes Supports Cyrillic as well but should be regenerated in Fontsquirrel choosing Subsetting “Cyrillic” – http://prntscr.com/16gckaj Please check this guide – https://themerex.net/wp/create-webfont-kits-using-font-squirrel-generator/
The font used for titles (Antonio Google font) does not support Cyrillics so you may replace it with any other Google or custom font which supports the characters you need. – https://themerex.net/wp/add-new-font-to-wordpress/
Regards.
Hello, when i try to submit new ticket it was showing “Your Support is expired, you can renew it here.” in https://support.themerex.net/submit/, hence i clicked to renew and paid 24dollars using paypal and clicked on return to merchant , if i try to submit new ticket again it is asking me to renew support. Please help me
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will assist you as soon as possible.
Regards.
Support
Themerex Portfolio
Website
Hello, if I tried to move content to scroll updown using side anchors, nothing is working, if we click on contacts it is not going to contact section instead of this it is moving to upper home slider if we click on any side options. Even I tried enabling and disabling anchor to scroll option but no use. Please help me
Hello,
Thank you for contacting us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/
Thank you!
Support
Themerex Portfolio
Website
Hi! When will be next theme update? January is so far
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://windsor.themerex.net/doc/#theme_update_plugin
Currently, we are planning a new release. But the testing process will take some time.
Regards.
Support
Themerex Portfolio
Website
Hi, this theme support multiple currencies at the same time?
Hello,
Thank you for your interest in our theme!
To have this feature implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
hello, i am working on my client website … he purchased this theme form you. but i am facing 2 issues…
1: we want transparent menu .. how to achieve that ? 2: there is no option of sticky menu .. how to achieve that ?
https://squarelodge.com here is website link ..Hello,
Thank you for contacting us!
Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
Support
Themerex Portfolio
Website
pre sale question :
Instead of vertical sticky menu can i make Top bar sticky menu after Scrolling Main page Slider ?
Hello,
Thank you for your interest in our theme!
Absolutely! You can easily change the position of the menu to top. Please review the screenshots: https://prnt.sc/y05h45 and https://prnt.sc/y05ex7
Regards.
Support
Themerex Portfolio
Website
Can you help fixing the slider to Safari? https://prnt.sc/wbwt0g
But they are all ok in Slider Revolution settings..
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,