Hello,

In order for us to better understand your issue, please provide us with any relevant screenshots or references. Additionally, please include your site credentials, including your WP and FTP login details, via the form located at the bottom right of https://themeforest.net/user/designthemes. This will allow us to investigate the issue and provide you with a resolution.

Thank you.

Hello thank you for your answer, I just sent you a message. Also here is the screenshot

https://www.vinumtemplum.fr/wp-content/uploads/Capture-decran-2023-07-31-163511.png

Hello,

It appears that the demo has not been imported correctly. Would you like to reset your site and import the demo again?

Note: Please note that resetting your site will remove all current content. Are you okay with this?

Thank you!

HI.,

Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.

You can send your request to us directly at this email support@wedesignthemes.com also.

Thank you!

Just sent the information, thank you for your help!

Hi Schultzbry.,

Thanks for sharing your credentials with us. We have replied to your mail id kindly have a look.

Regards., DesignThemes

HI.,

Thank you for contacting us and showing interest in our theme.

Yes, You can use this theme without selling the products.

You can go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us. We are happy to help you.

Hi Andrei.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.

Then we’ll help you to get rid of it ASAP !!

Guys, do you have a step by step tutorial on how to install the theme without a generic one (either through the normal Appearance > Theme or through the Unyson plugin) ?

After several hours of documenting myself and with some of your support managed to install the them, but the images are pixelated and I cannot see the Home, Home 2 and Home Parallax home page variants.

It gets frustrated to have to invest so much time in installing such a simple theme… or supposed to be a simple installation…

HI.,

Please mail us your site updated (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.

Note: Images used in the demo site are Copyrighted. Kindly let us know if you need the exact images so that we will provide you the image links to purchase its license. You can purchase the license for the required images and use them on your theme.

Thank you!

Hi.,

A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating the theme.

Please refer the Link : https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issueP lease mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.

How safe is to send my credentials? I request the demo on my email, but I didnt received?

We reply to your mail

Hi.,

Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.

The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default WpBakery page builder will work with dummy pages created with Import Option.

Thank you, we look forward to helping you!

Thats all ok – We will design it from scratch anyway. We was just wondering if all the theme functionality works fine with it. Thanks.

Ok thanks. Hope you will purchase our theme soon.

Hi.,

Get into Admin Panel > Appearance > Customize > Site Identity > Use Site Loader?

Do you want to change this text http://prntscr.com/ieifns then get into the file path /winemaker/wp-content/themes/winemaker/header.php there you can change the text,

Refer : http://prntscr.com/ieighs

Ratings:

You can help us out greatly by rating our theme for us, give us a nice 5 star rating!!

Refer : http://recordit.co/YqdTBuEJRm

Waiting to see your 5 stars rating. Thanks in advance.

Hi.,

Thank you for contacting us.

1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

2) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.

Thank you, we look forward to help you!!..

Hi.,

Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.

Regards., DesignThemes Support.

Yes, Wine Maker supports WordPress 5.7.x

Hi.,

Thanks for your Interest!!

1) “Woocommerce” plugin we used. The available woocommerce filters widgets are – https://prnt.sc/y941ql

2) Yes, you can add it. But based on your needs, you have to use a better hosting provider.

3) https://www.wpbeginner.com/wp-tutorials/woocommerce-tutorial-ultimate-guide/ – Refer this link for more info.

Regards., DesignThemes Support.

Leave everything alone… our team will fix it, I cant trust you.

Hi Rajko.,

We just changed the “Including Tax” to “Excluding Tax” from the tax options in woocommerce settings https://prnt.sc/w8w90q Other than we have not touched anything in the settings

Regards., DesignThemes Support.

Hi ARTGIFTLOVE.,

You can control the quantity of products on the shop page using the “Products Per Page” in the Woocommerce Shop Page Options as shown in this screenshot https://prnt.sc/uhnf2p Please have a look.

Regards., DesignThemes Support.

Hi.,

Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

Hi.,

Thank you for contacting us.

Yes its possible .

You can use slider bar widgets. Wine Maker – Winery itself come with additional filter widgets for WooCommerce.

Hi.,

Thank you for contacting us.

First, you need to sign up with mailchimp.com and they will provide an API key. You need to update that API key in Dashboard > Appearance > theme options > General >Mailchimp API Key. Here you need to give your Mailchimp API Key.

This is used for the newsletter signup of your site.

https://login.mailchimp.com/signup/ https://us1.api.mailchimp.com/playground/

Please follow the instructions in the below knowledge base link for how to activate the MailChimp.

http://support.wedesignthemes.com/knowledge-base/mailchimp-integration/

MailChimp Newsletter subscription method

http://support.wedesignthemes.com/knowledge-base/mailchimp-newsletter-subscription-method/

Note: For getting an error stating please make sure valid MailChimp details are provided.

If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.

Regards., DesignThemes Support.

I have found it, thanks!

Hi.,

Thanks for contacting us!!

Our Updated Documentation : http://docs.wedesignthemes.com/wine/

Thank you, we look forward to helping you!

Hi.,

Kindly refer to the below KB link and video to know how to get the updated plugins.

http://support.wedesignthemes.com/updated-plugins/ http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/

If you still have any issues on demo Installation, Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Hi obee-one .,

Sorry for the inconvenience, our site is in maintenance mode it will be fixed soon.

We appreciate your patience.

Regards., DesignThemes Support.

Hi.,

Thanks for contacting us!!

We can’t guarantee for the external plugins to work with our theme. We only guarantee for the plugins listed in themeforest page. Let us know any other queries.

Regards., DesignThemes Support.