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I just bought the theme, but I didnt get what it showed me on the live preview, I barely installed the theme from the zip folder and I had the issue that I cannot install because is missing css.file, and then I installed one by one, but when I open to check is not the same how it looks before I bought?? Please help me
Sorry for the inconvenience.
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.
Then we’ll help you to get rid of it as soon as possible !!
Thanks for responding, can you be more specific what I should do and where?
A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating the theme.
Please refer the Link : https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issueP lease mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.
How safe is to send my credentials? I request the demo on my email, but I didnt received?
We reply to your mail
Is you theme work with Elementor?
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default WpBakery page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Thats all ok – We will design it from scratch anyway. We was just wondering if all the theme functionality works fine with it.
Ok thanks. Hope you will purchase our theme soon.
Hi! How can i get disable preloader? Thank you!
Get into Admin Panel > Appearance > Customize > Site Identity > Use Site Loader?
Do you want to change this text http://prntscr.com/ieifns then get into the file path /winemaker/wp-content/themes/winemaker/header.php there you can change the text,
Refer : http://prntscr.com/ieighs
You can help us out greatly by rating our theme for us, give us a nice 5 star rating!!
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance.
This is pre-buy question and is important to me.
Is you theme optimized for speed? When I open your demo, it needs a lot of time to load
Thank you for contacting us.
1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
2) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
Thank you, we look forward to help you!!..
The titles of the Image Caption Boxes on my site are not linking to the URL entered in the Title Link setting of the Image Caption element. https://winestyles.com/crisp
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Yes, Wine Maker supports WordPress 5.7.x
I have 3 prebuy questions.
1. It is possible to filter products by color, category, brand, price, availability and by tags (on the shop page)?
2. Can I add 500 pruducts to the shop page?
3. Can I add the quantity of the poducts?
Thank you in advance!
Thanks for your Interest!!
1) “Woocommerce” plugin we used. The available woocommerce filters widgets are – https://prnt.sc/y941ql
2) Yes, you can add it. But based on your needs, you have to use a better hosting provider.
3) https://www.wpbeginner.com/wp-tutorials/woocommerce-tutorial-ultimate-guide/ – Refer this link for more info.
You manage to broke whole shop… tax is not calculated proparly… what have you done????
Leave everything alone… our team will fix it, I cant trust you.
We just changed the “Including Tax” to “Excluding Tax” from the tax options in woocommerce settings https://prnt.sc/w8w90q Other than we have not touched anything in the settings
How can I control the quantity of products on the shop page without adding a page with the visual composer module because I need filters by attributes that only work on the shop page
Hi, I have purchased this theme and license. I was on the support page but can’t read or respond to any of my tickets. It says I do not have a valid license. My user name on the support page is viwine. Email used on that page is firstname.lastname@example.org
Please send your purchase code details to email@example.com.
We create a user login and get back to you
Hello! I want to buy your theme. I have a question. I want to put filters in the woocommerce store. I want to use a widget. Does the theme have a set woocommece sidebar for a widget. Thank you!
Yes its possible .
You can use slider bar widgets. Wine Maker – Winery itself come with additional filter widgets for WooCommerce.
I have paste the api mailchimp number in the WineMaker Options but when I insert my email into the newsletter section (both in the footer), the box show me the error “Error: Please make sure valid mailchimp details are provided.”
First, you need to sign up with mailchimp.com and they will provide an API key. You need to update that API key in Dashboard > Appearance > theme options > General >Mailchimp API Key. Here you need to give your Mailchimp API Key.
This is used for the newsletter signup of your site.
Please follow the instructions in the below knowledge base link for how to activate the MailChimp.
MailChimp Newsletter subscription method
Note: For getting an error stating please make sure valid MailChimp details are provided.
If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Regards., DesignThemes Support.
where can I get the documentation of the theme?
I have found it, thanks!
Thanks for contacting us!!
Our Updated Documentation : http://docs.wedesignthemes.com/wine/
I bought your theme and I’m trying to install it, but when I import all the demo content it gets stuck, also the plugins want me to buy a license or premium membership.
Help please :’(
Kindly refer to the below KB link and video to know how to get the updated plugins.
If you still have any issues on demo Installation, Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end.
I just buy your theme, and I need to watch the training videos but when I want to create an account on your website, I have a 403 error !
Hi obee-one .,
Sorry for the inconvenience, our site is in maintenance mode it will be fixed soon.
We appreciate your patience.
hello there. does the template works with catalog mode plugins ? thanks
We can’t guarantee for the external plugins to work with our theme. We only guarantee for the plugins listed in themeforest page. Let us know any other queries.
I am having big problem with connecting support. I am strongly disapointed. I am waiting already 10 hours for urgent issue . Wrote in all availble chanels
We are working on your issues. Let us inform once done.
I am still waiting for feedback, and the problem is still not rezolved
This is unbearable we are waiting more than 2 days for URGENT SITUATION.
We have deactivated all your third-party plugins and now your site works fine. Please check this video – https://recordit.co/9PhQ8quUwa and your site – https://www.thewineinside.com/
Hello, I am trying to preview the theme, but Its give me an error and the links are not working
Thank you for the interest in our theme and for contacting us.
Sorry for the inconvenience, We have updated the theme links So that the issue occurs. We have updated the links within the day. You can preview the theme from the following links/
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
does the theme DEFAULT menu has option of visibility on scroll down?
Do you mean “Sticky Header”? if yes,
Yes, we have the sticky menu option for this theme.
If you mean anything else, Please be more specific about your query with clear screenshot to get a clear view to help you better.
The problem is not of WPML (I have already contacted the wpml support) but of the French language that uses some latin character which your font doesn’t seem to support it well.
Could you give me more instructions regarding embeding latin character ready fonts?
We have replied to your mail ID. Please have a look.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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