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Hello! I have a pre-purchase question I am hoping you can help me with in regards to hosting. First off, thank you so much for indicating a few hosting options that you’ve been happy with on www.probewise.com. Secondly, are there any specific hosting requirements required for the live video streaming? Video Streaming via WordPress is a new thing for me, and I have been told that not just any host can handle it. Cheers, and thanks in advance.
Thank you for your interest with Wise Church! Yes, recommended hosting is published in our website here. To clarify, the theme is not a software/server for video streaming, it is just a player where you can place the streaming HLS URL (.m3u8) or an embedded iframe from third-party video streaming server (Facebook, YouTube, etc.) on a page. If you need a live stream feature for your site, you need a third-party video streaming server so that you could avoid slowing down your site’s web server host.
Please I can’t update my Revolution Slider with the purchase code I was given when I purchased the theme. I would be obliged if this problem is resolved.
The theme’s purchase code is different from Revolution Slider’s license. The plugin is bundled with the theme, meaning it’s free to be used, and it will work properly. Updates comes when the theme also updates to a new version. If you wish to have a license of your own, you may need to purchase a license from the plugin author which we are not directly connected to. I hope this helps. Thank you very much.
Hi, How does the donation function work? I see you insert information like first, last name, but how does that collect the funds? Is there a section where they insert the billing information? Because I don’t see it here.
Donation feature works using Give Donation plugin. The actual donation process is collected using PayPal, and the user will be redirected to PayPal to confirm donation/payment. If you wish another payment gateway, an add-on is needed. For more information, you may visit the official plugin page.
Hello I am encountering a lot of difficulties on the backend. Keep Getting This page isn’t working
www.africaforjesus.org is currently unable to handle this request.
HTTP ERROR 500
This occurs when trying to access or add new plugins during the installation.
My site is www.africaforjesus.org
What plugin did you try to add? You may provide us a login credential at email@example.com (WordPress login, web host’s database and ftp login) so that we could investigate and fix the issue. You may register and post a topic on our support forum site. Our support is limited to questions regarding theme’s features or problems. It doesn’t cover installation, code customization or any third-party plugins issues.
Please I need the correct and current xml file for this theme. I downoaded the xml via the link provided in the folder but it did not install correctly, i couldnt find some plugins like GIVE plugin and others..
Did you use the plugin One Click Demo Import or you’ve imported the demo xml manually through WordPress xml importer/exporter (from Tools => Import)? And what error message (screenshots) does it shows after the import? Plugins can be installed manually through WordPress dashboard (Plugins => Add New, then search for the plugin).
For more information on how to install plugins manually, visit our documentation on 2.2 Install Plugins.
For more information on how to import demo contents, visit our documentation on 3.12 Importing Demo Contents.
If you have further questions about the theme, please register and create a topic on our support forum site. Our support is limited to questions regarding theme’s features or problems. It doesn’t cover installation, code customization or any third-party plugins issues.
If you need us to install the demo contents for you, please send us your login credentials at firstname.lastname@example.org.
Thanks Mr Steve Wise, You are doing a wonderful work here. I have just sent my login credentials to your email via a private message. Thanks
You’re always welcome!
Is it a WordPress login credentials or your hosting credentials? You may provide a login link of your site at email@example.com so that we could begin the demo import process.
We’ve successfully imported the demo contents to your site. If you’re going to transfer it to the live site/main site, you should backup first your configurations/settings. For more information, please refer on our documentation on section 3.14 Backup Theme Settings, Widgets and Contents. If you have further questions, please register and create a topic on our support forum site. Thank you.
Hi! I am having trouble updating wooCommerce. It’s giving me this message: Your theme (Wise Church) contains outdated copies of some WooCommerce template files. How do I update the outdated templates for woocommerce? Thanks
You may update Wise Church to the latest version. Please download and install the latest version from your ThemeForest dashboard. For more information on how to update a theme, check our documentation on section 2.3 Updating a theme.
Please Can we get this theme with annual subscription from envato
Thank you for your interest with Wise Church! Themes here on ThemeForest are not supported with annual subscription unlike with Envato Elements. However, Envato Elements items doesn’t include support from authors.
pls my chat is not displaying. API needed you can pls reply on your support page
Responded via support forum site…
I need to know if this theme will work with EVENT TICKETS PLUS plugin. We need the ability to CREATE CHURCH EVENTS and have people PURCHASE TICKETS for those events. Does this theme have that ability built into it? Or, will we need to purchase the Event Tickets Plus plugin?
Thank you for your interest with Wise Church! We’re sorry, we haven’t officially tested Event Tickets Plus plugin yet with our theme.
We need a donation function that supports having multiple causes which need funding based upon goals. For example – a building fund, et al, which would show money raised so far, and the goal. We would want to show multiple causes which need funding right on the home page (with the %funded and goal shown on a circle graph, etc). I noticed most templates have this, but Wise-Church only seems to have the one-time donation function. Please advise
Thank you for your interest with Wise Church! The theme is created specifically for churches. It uses Give Donation WordPress plugin on which you can create multiple donations. It just so happened that the demo site only displays one-time donation. For more information about the plugin, visit GiveWP. You may also find themes for specific purpose of donations on Non-profit=>Charity section here on ThemeForest.
This theme is great, but once your support runs out there is no way to contact the author. We have an incident whereby an update has caused the theme to no longer function and there is zero support for this. I would not recommend the purchase of this theme due to this one major downfall!
We’re sorry if you cannot contact us through our website, specifically in our support forum site which a user cannot post topic once support is expired (See Support Policy). However, you can contact us through our contact form page or at firstname.lastname@example.org. It only covers reporting bugs on the theme or user login access fix on our support forum site. Thank you very much.
Thank you for your quick response regarding the give plugin. However, I am still unclear whether your template and the give plugin has capability to show money raised to-date, and the goal for each donation cause. We would want to show multiple causes which need funding with the %funded and goal shown on a circle graph, etc. Does this template have that capability?
We’ve enabled in the demo a sample of money raised and goal. You may visit: https://www.probewise.com/demo/wise-church/donate/
As you may see, a progress bar is presented from the page. And you can create multiple donations by creating a page and using GiveWP shortcode from the donation created from GiveWP admin section.
Awesome. Thanks. Will buy now
I have not used support since purchasing. Now I need a little help with what seems like a bug or lack of coverage in the documentation and must pay $231 before even asking a question? I’m just searching for a new theme instead.
You may report a bug at email@example.com. You may also search topics which may be related to your question on our support forum site. Yes, you can still access support forum site even if you have an expired license. However, creating a new topic is prohibited for expired license.
Congratulations on the theme. he is very well designed.
I have a concern.
I read that you do not use builder, which, in my opinion, is very important nowadays and it makes better changes.
We all want to buy but without builder, it’s not very encouraging …
Are you planning to incorporate a builder into your theme?
Thank you for your interest with Wise Church! Yes, the theme doesn’t use external page builder, a WordPress plugin page builder. However, in the future, if we see that the integrated Gutenberg page builder, which is the default page editor/builder from WordPress is a good option, we might consider it to use rather than an external page builder.
I Love The Script. Will Buy Soon. I want to know if you are also available for freelance?
Thank you for your interest with Wise Church! I’m sorry, but I’m not available for freelance. However, we could help you if you have questions using the provided 6 months support duration included after the purchase.
I am unable to get access to your support site, yet I’m a paying customer. I have emailed you and no response. Your support site doesn’t send out automated emails as you expect. If you’re no longer offering support I’d like to talk about a refund. If you are offering support I’d like access.
We’re sorry if you cannot access our support forum site due to security reasons. We didn’t also received any emails from you. We’ve checked Allow Request section of our support forum site and allowed users that has pending approval for access. You may try to access our support forum site again. If you still have problems, please email us at firstname.lastname@example.org. Thank you very much!
HI, Please how to change the header color. thanks
Responded via support forum site.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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