FRESHFACE

FRESHFACE does not currently provide support for this item.

1099 comments found.

Having the same issues noted by a few other users in that the portfolio tags are failing — in my case, showing 5-6, with some being duplicates. Posted a support ticket (#4001), please let me know if there has been any progress on this. Thanks!

Are you planning to update the included plugins anytime soon? Also is this theme compatible with WP 4.2.2?

Please can we have the latest version of revolution slider? You tube have updated their API. Thanks.

Hi FRESHFACE, I have a problem, my slide is fullwidth , but when I refresh the page that is loaded to the left , I need help. Thank you!

Very disappointed in the support system. I have a valid key for this product but when I go to their support site, there is no product forum for the WiseGuys theme and thus no way to receive support (something I used to be able to get from this company last year). I’ve upgraded a test website to the latest version of the theme and its completely broken and now I can’t even get support for a product I’ve paid for.

Since the 4.1 upgrade wordpress, I can not edit text or images in template builder. The box is blank and does not display the text or image that was already above, but if shown on the web. I can not view or edit what is written, or image. Now I upgraded to 4.2.2 WP and still have the same problem. Can you help me?

I’ve been looking for a solution five months ago and I have not found an answer Author Wise Guys that solves this problem. I’ve tried everything I found on the web forums and nothing works. Someone has solved the problem? Author, you will finally help me?

I can’t seem to find the location to add the background image to the outer part of the Revolution Slider on the home page

Hi there!

Can you please share a link to your website? You can use the private tool from my signature below. Paste the generated ticket ID back here so I can look it up.

Thanks and cheers! :)
—FRESHFACE

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Ticket 4033

Hi xtinctsurfer!

I am sorry for bad answer.

There is writepanel on each page with title “Background Settings”, there you should fint the input tiled by “Background Image”.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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Hello Wise Guys,

If you really wise, you had to change the approach how you treat all this people looking for help on your “Wise Guys” theme. You do not support this theme in your Support Center – there is not even category created for this theme. Your support admin will not even recognize our purchase code!!!

Item Purchase Code: bb8a6677-38ea-412a-804d-a51892c30588 Purchase Date: 2014-01-04 03:30:49 UTC

Your theme is so outdated …and can not keep up with updates.

After straggling for over one year, we couldn’t make anything presentable for our client using WiseGuys theme, and with the most recent WP update (due to security requirements) – your page builder completely gone.

Please, stop misleading all of us and let us know what is really going on.

We need to finish and launch client’s site in next few weeks, and now all the content management area is gone!!!

Please, NOTE that this is not just a one of the issue here …this is GLOBAL issue if this theme and you have to come with solution.

If there is no solution could be provided by next Monday – we want your honest answer,.. and our money back a.s.a.p.

Best Regards, ht10network team

i like the theme ! are you guys planning to update any time soon ?

Hi there. I just sent a ticket, the number is 4042. I need to edit my templates and I simply can’t do anything as the content won’t show in the template builder (e.g. text boxes won’t allow to edit or even show text). Thanks!

Hi, I have recently attempted to update to the latest wordpress and came into a few errors. I had to restore backup as I am not sure if the problem lies with the template. Await your soonest reply. Thank you

Where can I get support? As mentioned above I need to update a few sites. I have now seen that FRESHFACE does not support this theme, so who does? Where can we get the updates and plugin updates? Would appreciate if someone could respond. Thank you

I’m having the same issue: “Since the 4.1 upgrade wordpress, I can not edit text or images in template builder. The box is blank and does not display the text or image that was already above, but if shown on the web. I can not view or edit what is written, or image. Now I upgraded to 4.2.2 WP and still have the same problem. Can you help me?”

Some response would be nice

Looks like there’s no support for this…

HELP! I have been using your theme and when i go to my website now, www.motionsixcreative.com i’m getting a new setup for wordpress??? Can you please help or direct me where I can get this fixed!

Thanks, Matt

Hi Matt!

Seems like it’s working now, probably an issue with hosting, themes can’t do these things on their own.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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I need to urgently upgrade revolution slider 2.5 This plugin is included in the package Wiseguys. What should I do? Thanks

Hi There We have a wee issue with the dollar sign that keeps appearing instead of the £ sign. Hopefully you could assist on a fix. 4078 Thank you

When I go to edit a text section or even add a new one it opens the text box. When i click in the box or click on the edit button a new window pops up that says add media visual text and cancel and save but there is no text or ability to see what i’m trying to edit. the box is very small and does not allow me to change anything as it seems to be broken. Can you please advise. thanks

Why is this theme still for sale if you aren’t willing to maintain it and keep it updated? Last Update 22 November 14?

Hello i place the featured posts widget in my home page but i view only one posts instead of 5 posts. I look that have a error of javascript jack.min.js: TypeError: invalid ‘in’ operand b ....cssStep||(n.visibility=”visible”),ka&&!(J in b)&&(n.webkitTransform=”translate3…

Can you help me to resolve it

Thanks

jm

Hi isalis!

Please post this question trough the account, which has been used for purchasing our theme

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

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