367 comments found.
Hi, the submenu is not displayed in the mobile version, what could it be due to?
Hello,
Could you please open a ticket on our support system so our devs team can check and help you get this resolved ASAP.
my.leap13.com/contact-support
Hi, how can I remove the license of a domain? I am no longer using the license on that domain, it was a test domain and I want to use the license on another domain
Hello,
Our devs would be glad to help, but please open a ticket on our support system.
my.leap13.com/contact-support
Thanks,
Leap13
Does the theme support multi level menus? Will it work with mega menu?
Hello,
You can add submenu items to Wiz Mega menu also you can add Elementor templates to submenu item(Column) for more information, please check https://wpwiz.io/docs/mega-menu-addon/
Thanks, Leap13
Thank you
Hi there, I am running the latest Wiz, 4.0.13 (licensed), and all is fine except the WP Bakery, or Slider Revo will not update to the latest, when will these updates be included in the latest release? Thank you.
Hello 
Thank you for your purchase.
Plugin updates regularly come with the next theme update, and we will release the next update very soon.
Thanks, Leap13
Thank you, that is good to know!
I just updated to the 4.0.14 and still not updating WP Bakery? The last update it let me do was to 6.6.0 of WP Bakery, and it says I need to update to 6.8.0 but when I try – it says “Update Not Available.” Same thing with REVO slider. I thought the latest Wiz release this last week would fix that problem? Please advise. Thanks.
Hello,
WP Bakery plugin have been updated to 6.8.0 in the Wiz last release.(4.0.14)
Kindly open a ticket at https://my.leap13.com/contact-support/ so our support team can investigate your issue. Please make sure that your support plan is active.
Thanks, Leap13
So I have to buy a support plan to get help with an update that is not working properly?
Hello,
WP Bakery plugin has been updated to 6.8.0 in the Wiz last release(4.0.14) and it’s working well.
According to Envato Policy, you have to have an active support plan so we can provide support for you.
Thanks,
Leap13
Hello, I have 3 Wiz licenses for 3 different websites under 3 different themeforest accounts.They are all running Wiz 3.3 and need to be updated to 4.0.I tried it once, and it did not go well. I looked at the documentation for it, and I still need help. I managed to revert to 3.3 again and everything looks good, thankfully. If I renew my Support for these licenses, will that include you updating my themes to 4.0 with everything including sidebars and widgets in place and looking good?
Hello bvault,
As we mentioned in documentation version 4 considered to be a brand new theme with improved performance and new features. So it might need some work to upgrade to. With renewing support we will be happy to help you with any problem you face and guide you for solution and for sure if it’s an issue with the theme itself we will fix it. But it’s not included with the support to do it with our own hands. That will be a custom job to do. So If you want us to do it, please open a ticket with sites details and we will get back to you with a quote.
https://my.leap13.com/contact-support/
Have a good day.
Thank you. I will likely contact Support for a quote.
Pre-sale question: I plan to use Wiz-Cafe-elementor to build a site for a market with bakery and coffee shop. We want to setup online ordering for the coffee shop and bakery items. I’ve never set up a WooCommerce site before. How do I integrate a WooCommerce theme with Wiz Cafe? A blog post I read recommended WooCommerce Food plugin for the menu and ordering. But I’d like the website and the eCommerce pages to look as similar as possible. Can you please advise me?
Hello,
Thank you for your interest in Wiz
Wiz theme is compatible with Woocommerce Plugin which enable you to build your WooCommerce Website.
You can Check Woocommerce Features from here https://woocommerce.com/
Thanks,
Leap13
I just bought shopengine pro plugin and I am looking for compatible themes. Is it compatible with shopengine?
Hello,
Hope you’re having a great day
Unfortunately, Wiz is not compatible with shopengine plugin.
Thanks,
Leeap13
I’ve imported the Agency demo, But some of the things are not working properly like the header logo not working. Here is the ULR can you please have a look https://seoasylum.co.uk/
Hello,
Hope you’re having a great day
You can add your custom logo via upload logo option placed on the Site Identity section. https://wpwiz.io/docs/site-identity
If you need farther help our devs would be so glad to help, so please open a ticket on our support system through the link below. https://my.leap13.com/contact-supportThanks, Leap13
Hi there i purchased the theme yesterday, and i installed it on hostinger and i chose to work with Elementor Page Builder, however i cant edit any pages i get the grey screen that on the bottom right it says enable Safe mode i do that but still nothing, also i found an article on google to enable page loader i did that too under Elementor -> Settings -> Advanced -> Switched editor loader method. This did not helped either. Can you please help?
Hello,
Kindly check the system requirements you need in order to use Elementor https://elementor.com/help/requirements/ & Wiz Theme https://wpwiz.io/docs/wiz-wordpress-theme-requirements/
If you still need further assistance you can open a ticket on our support system through the link below. https://my.leap13.com/contact-supportThanks,
Leap13
Hi there i opened ticket yesterday at Leap13 would you please look at this ticket number i have included some screenshots as well.. Ticket #265440
Hello,
Your ticket is received and replied, please check.
Thanks,
Good afternoon, I have problems with the installation of the newly acquired theme, raise a ticket # 263274 but I still do not receive any response
Hello,
Your ticket is received and replied, please check.
Thanks,
Leap13
Hi there, we have version 3.1.3 of the WIZ theme running on our website and would love to update it to version 4 as the page builder plug-ins have stopped working and the site is near impossible to edit. Can we update directly to version 4, or do we need to updated to the latest version of 3 first?
Hello,
Did you follow the update manual? https://wpwiz.io/docs/wiz-v-4-0-migration/ If you didn’t I hope you made this update on a staging environment first. in this case, I advise you to restore the website from the backup then follow the update manual. If you still need further assistance you can renew your support plan and open a ticket at https://my.leap13.com/contact-support
You don’t need to update to latest version of 3 first, Just follow the migration article.
Thanks, Leap13
Hi there, I am trying to follow the migration article, but can’t find how to access the “Wiz Update Wizard” to enter the new API key etc. Any pointers on how to find the “Update Wizard” would be much appreciated.
Hello,
You should Install and activate Wiz Addons plugin to start Migration process.
If you still need further assistance you can renew your support plan and open a ticket at https://my.leap13.com/contact-support
Thanks,
Leap13
Hi, I have searched for “Wiz Addons” in add new plugins, but can’t find it, and it’s not in the required plugins section of the theme. Could you please tell me how I am meant to install it if I can’t find it?
Hi,
Hope you’re having a great day
our devs would really appreciate if you could send a message on our website so they can check things and see if there are any issues in the theme itself.
https://my.leap13.com/contact-supportThanks, Leap13
Hi, I haven’t managed to update anything yet, because I can’t find the update wizard. I have read the wiz 4.0 migration information several times now and have been unable to find the update wizard or the Wiz Addons plugin I was told I would need to install. I’m guessing my only option is to buy a support package to get this sorted.
Hello,
I got the point, you are still use the old Wiz Theme.
As Wiz 4.00 is a core update I highly recommend you to do the upgrade on a staging environment first them move it to the live website.
You can Update the theme Manually: FTP Method
1. Log into FTP Account using FileZilla or similar program.
2. Go to wp-content/themes directory
3. Move to the theme directory (wiz)
4. Now, download the latest version of theme from https://themeforest.net/downloads
5. If you have downloaded the zip, extract it. Find the theme folder. It generally has style.css file in it.
6. Upload all files in that folder to the directory on FTP we found in step #3 above.
Thanks, Leap13
Wiz 4.0.11 is not displaying the featured image any more when using “Leap portfolio” element. Seems to be a bug.
Hello ScalarEnt
Leap Portfolio is working well with featured image. Also, you have another choice to build your portfolio using the Essential Grid plugin which includes Wiz bundled plugins.
https://www.themepunch.com/support-center/essential-grid/If you need further help our devs would be so glad to help, so please open a ticket on our support system through the link below.
https://my.leap13.com/contact-supportThanks, Leap13
The problem occurred on an old site after updating from Wiz 3 to Wiz 4
Hi there,
Our devs would be so glad to help, so please open a ticket on our support system through the link below.
https://my.leap13.com/contact-supportThanks, Leap13
More and more mistakes. At first, the logo became small and no manipulation of it helps. Now after another update, the slider on the home page is gone and I can’t get it back. Darlings, your theme is starting to make life harder, not easier!
P.S. I completely agree with the commenter above.
Hello jon4god,
I can assure you that there are no mistakes and even if you checked the change-log you will find nothing relevant to the slider, not even a slider revolution update nor anything major in the core that may cause such an issue. To be able to help please open a ticket at: https://my.leap13.com/contact-support/ so our devs can get a chance to look at that issue for you
Have a good day,
Guys have solved all the issues! The theme is good, the problems are probably only for those who have switched from the previous version, like me.
Thank you jon4god for your feedback, and for your opinion about the theme. Glad it has been solved.
hello, after latest update the website logo no longer displayed correctly was my client have a 640×125 logo and now it’s impossible to use…Are you thinking of putting back the same customization possibilities as before? or do you want customers to change the graphic theme? now wiz is much less customizable than before in every aspect, after hours I was able to fix everything after switching to wiz 4.0, and now I have other new problems again, we users cannot be reconfigured every time and you cannot force our customers who have long and non-standard logos to modify them because you want to standardize the graphic layout to all the other existing sites that use only micro logos
Hello Bozjr,
We are. so sorry for the inconvenience you had. I believe we missed testing the theme update with such a logo size 640×125 that’s why this problem happened. We will fix that issue in an emergency update we will release within 48 hours. If you need further assistance please feel free to open a ticket at https://my.leap13.com/contact-support/
Cheers
Unfortunately I no longer have access to the assistance of the support team, I had my site running in a previous version and it was working fine, until i updated for security reasons.
now my site has crashed. I only got this…
This plugin failed to load properly and is paused during recovery mode.
An error of type E_PARSE was caused in line 286 of the file /home/*/public_html/wp-content/plugins/wiz-addons/inc/wiz-panel/tabs/class-wiz-panel-system-tab.php. Error message: syntax error, unexpected ‘)’
someone can tel me how to fixit?
Hello, Did you follow the update manual? https://wpwiz.io/docs/wiz-v-4-0-migration/
If you didn’t I hope you made this update on a staging environment first. in this case, I advise you to restore the website from the backup then follow the update manual.
If you still need further assistance you can renew your support plan and open a ticket at https://my.leap13.com/contact-support
Yes I read it, but I think that is not the problem, there is an element that is being called in the system information tab, where the installed plugins are listed. There is a syntax error, which messes up my website. Anyway I appreciate the attempt, I do not want to take advantage of your work, I think I will go to my backup. By the way… I think a new license of your template is better than a few months of support (xD lol)
Hello,
Sorry for the delay in getting back to you.
May be it was php7.2 compatibility issue, please make sure your Wiz theme and bundled plugins are updated to the latest version. You can check the changelog details here https://themeforest.net/item/wiz-the-smart-multipurpose-wordpress-theme/11975026#item-description__change-log
Thanks,
Leap13
Hello, Does the theme support WordPress 5.7?
Hello,
Thank you for your interest in Wiz
yes, Wiz support WordPress 5.7.
Thanks, Leap13
In your update to 4, I see all these elements have to be updated on sites that have used the theme in the past. This seems to be a bit cumbersome especially if the theme has been used on many sites. Is there a way around this?
What elements in Woocommerce needs to be rebuilt?
Step 4: Finally, after migration some old elements will need to rebuild. Please check the following links to help you with them:
Top Bar Sections Mega menu Recent tweets widget Mailchimp widget Social Counter widget Contact us page Woocommerce elements
Hello misswebweaver
- The original Wiz was built. and published 6 years ago. so in v. 4.0 update, we had to rebuild the theme from scratch using the latest technologies and with performance in mind. This came with a price for sure. Some parts of the theme have been built with a completely different strategy which made it impossible to automatically migrate and must be recreated manually. I highly recommend you to upgrade first on a staging environment and use the migrator then access the work needed if you are planning to update. If you want to avoid such effort you can keep using v.3.x and request plugin updates from us using the support ticket system
For the rest of the inquiries please contact support at https://my.leap13.com/contact-support and our support team will be glad to help.
Cheers
Leap13 Team
it would be great if you made just plugin updates available for those who don’t want this huge headache. We are having to practically rebuild all the sites we used your theme on. So I’d suggest since 4.0 is basically a different theme, that you make updates available for those who want to keep v3.x and not have to message each time on support – I’m sure if support has ended, you’ll ask that new support every 6 months be purchased to get the plugin updates.
Keeping the theme without updating to V. 4.x is not recommended at all. it’s outdated and soon will be completely obsolete. So this step must be taken now or very soon anyway and I suppose it should be covered by your customers’ maintenance fees. So sorry but we have no other legal way to offer plugins updates for 3.x users except through our support ticket system.
Hi in Wiz 4.0.2, the portfolio custom post type doesn’t have settings for changing “Portfolio” to different name like “Products” and making custom slugs from “leap-portfolio-project” to something else like “product-type”. Am I missing something or do you have these settings hidden somewhere? Please advise, thanks!
Hello,
Leap portfolio slug settings have been removed in Wiz4.0 as Wiz 4.0 built from ground up!
If you need farther help our devs would be so glad to help, so please open a ticket on our support system through the link below.
https://my.leap13.com/contact-supportThanks, Leap13
Hi guys! Its possible to make something like this: http://ibris.com.ar/lasmarias_test/index.html?section=marcas with some of the demos in your theme?? with onepage maybe to change the background of the MENU when click the different sections, and change the image of the header. You can send me examples? thanks a lot. I mean when you open a brand like taragui for example. Thanks a lot.
Hello,
This can be easily achieved with the theme + Elementor Page Builder (Included) + Premium Addons for Elementor (Included). please check the example below from Premium Addons plugin website: https://premiumaddons.com/vertical-scroll-widget-for-elementor-page-builder/
Cheerss,
Hi there! Finally your version 4.0! Thanks!
Can there be problems updating the theme on my website? Is it enough to update the theme and plugins? I already update php version and .ini parameters.
Thanks
You will need to read the following article carefully and follow it’s steps. As this is a core update I highly recommend you to do the upgrade on a staging environment first them move it to the live website. https://wpwiz.io/docs/wiz-v-4-0-migration/
