237 Reviews

for Customer Support

Everything is awesome about this theme. Design, functionality and most of all, customer support. I was looking for a solution like this for ages.

for Feature Availability

These guys are the real deal. I have spent so many years trying to make one solution or another work. This theme and the support, so far, feel like they have finally solved that. Their work is flawless, their documentation is super clear and they respond to requests for help. Bravo!

for Customer Support

Great support, took less than 24h to respond and the answer was to the point and very helpful. As a developer i needed a specific small tweak in the theme functions, i asked for it and i got exactly what i asked for. 5 stars from me for that one!

for Customer Support

This theme deserves 5 stars not just because of all the features and constant updates, but for the team that stands behind their product and the support they provide their customers. Not many would offer support on a holiday, but this team does. Thank you again guys!

for Design Quality

The slickness, the features, the easiness, the beauty, the performance... Omg, I'm in love!

for Customer Support

I am still experimenting with this but I had a problem installing (theme very heavy with the plugins and it was timing out the server). Customer service reached out quickly and fixed it for me no problem. Thank you so much for helping. I am going to use this to set up a company intranet for agents/employees to log in and chose the theme based on its high rating and large number of downloads. Thank you again Customer Support for being proactive and quick to assist me.

for Feature Availability

So many features to be able to create the PERFECT community course dashboard!

for Customizability

Quiet buggy, support is awful. Customization nearly impossible. Really regretting buying this :-(

Alkaweb

Author response

Hello Frank,

I've been reviewing your tickets and so far we've replied to all your tickets and never heard back. Moreover, we have 4000+ customers successfully customizing pretty much everything. So it'd very nice if you could send us more details here so we can improve our theme quality and support. We'd love to hear more about your feedback. Therefore, please get in touch with me at contact@alka-web.com or @alkaweb so we can find a workaround.

Keep me posted,

Best regards

Fran├žois

for Code Quality

While the functionality of this theme is amazing, it stumbles once you start adding plugins. Unyson is by far using the most memory on my system--3x as much as WooCommerce. Just be sure you're on a server that can handle the expense of using a lot of memory.

Alkaweb

Author response

Hello,

First, thank you very much for the kind words on our theme :)

Regarding performances issues, please read the following.

There are many ways to improve performances and our team is here to help. That's our job and we can review your setup in order to find memory glitch. We even have wrote many articles about these points. Feel free to open a new ticket at https://alkaweb.ticksy.com/ and we'll help you 7/7.

Then, please note that Unyson is a framework here and not a plugin. So even though it's like a plugin for WordPress. It's used by every feature from Woffice (pretty much) so if you run any analysis and compare it to other plugins that won't make sense as it's actually more related to the theme script than any other plugin. But here again we'd be glad to help.

We've spend quite some time on this product and therefore quality is our top priority. If we can do anything to change your mind on this 3 stars rating, please get in touch with us.

Best regards

Fran├žois

for Feature Availability

I created an intranet for a non-profit organization with this tool. It works phantastic. No problems creating all required features.

for Customer Support

Beutiful and ever upgrading theme.
Speedy and professional support team.
One of the best themes i found on Envato.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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