267 Reviews

for Customer Support

Very good reactivity and very helpfull.
In my point of vue, a good product always goes with a good service.
5/5

for Customer Support

A very flexible theme with high quality support!
The answers to my questions (and there were a lot cause i'm new at WP) comes very quick and always nice :) even with my bad english !!
I'm doing an easy intranet for a client with this theme and i'm really happy about it,

thx guys good jobs, you deserve your 5 stars rating really ;)

for Customer Support

It gives you the false impression that all you need is here. But! The documentation is from September 2016, but the plugins used at documentation are older than a year. To use the Gantt (was one of many reasons I buyed the theme), is very primary to say the a bit. And at this moment, the support desk is "sever outage"!!! I'm trying help about 3 hours. I'm giving up! Some can help please, to find a reliable theme with gantt?

Alkaweb

Author response

Hello,

Well thank your for your feedback, let me clarify things here:

- We do not update the documentation date whenever we make a change, just because we do that a lot. Sorry about that, we'll make sure that doesn't happen again. But the documentation is updated almost every 1-2 weeks.

- All bundled plugins are updated with the Woffice updates. Regarding Gantt plugin, it is a free plugin. We are not the author of this plugin, we just provide the integration. But obviously, we have no impact and cannot change anything about when the plugin's author updates his work...

- Support helpdesk is back: https://alkaweb.ticksy.com/ it was an issue from Ticksy, our support ticketing provider. We had no influence on that, see: https://twitter.com/ticksyapp

Feel free to open a new ticket or reaching me directly at contact[at]alka-web.com

Cheers

François

for Feature Availability

Excellent suite of features. So many that it takes a while to get to know the workings of them all. Hence, I thought the initial support period (6 month) was a bit short - for a newcomer.
Or the documentation could be extended to make up for that ... in places it also needs bringing up to date. Am still referring to occasionally it a year later. Solid, recommended.

Alkaweb

Author response

Hello,

Thanks for your honest feedback here :)

Just about the 6 months support, we unfortunately cannot do anything about it as it's from Envato: https://themeforest.net/page/item_support_policy

So it's not related to Woffice and we can't do anything about it :/

If we can do anything to make this rating a 5-star one, please let me know.

Cheers

2F

The Support from Alkaweb is very bad :-(
Also the website https://alkaweb.ticksy.com/ is very slow.

Don't buy this peace of s**t!!!

Alkaweb

Author response

Hello,

Can you give us more detail here please?

Because as far as I see, you have opened 1 ticket and you never replied back after our replies...

Please send us more details at contact@alka-web.com

Cheers

François

for Feature Availability

Perfect theme for membership website!
Courses, wiki, comunity - everything is for creating warm atmosphere at the website. Usability is awesome.

for Customer Support

WOW, if you are looking for not only great looking product but also for truly magnificent support, woffice has it all!
I never experienced better support!

for Customer Support

Thanks guys for your help ! I love the flexibility and design of the theme and you do a great job as customer support.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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