Very, very poor and frustrating support
I submitted a few CRITICAL ERRORS found in my debugging report but at the time of writing, it's been more than a week and no replies from the support staff
After posting this same problem in a Wordpress forum that I'm in, I got answers within a day and one of the developers helped fixed it beautifully
Turns out that there was some poorly written code (according to the helpful developer, not me) and a 3rd party developer fixed them for me. However, I'm not sure how I can update Woffice theme in future without losing these changes.
Brought it up to the support team but no replies so far.
Expect to do a lot of troubleshooting and testing on your own. If you are thinking of extending your support, don't. You will be wasting your money.
If you are an amateur in Wordpress and you think the support staff will be able to help you, you're wrong. You'll be on your own, wasting a lot of time and effort, trying to make things work the way you want it to.
Even some of the basic features are missing/faulty:
1. The wiki archive doesn't work, at all.
2. Groups (a feature of Buddypress) is also problematic. There's no Group home page (to view activity stream and updates of the group) even though this is a default Buddypress function.
3. Event calendar doesn't sync properly: but I can't tell whether it's because this is not an available function or a malfunction
These are just some of the problems that were brought up but have remained unresolved
Documentation is not updated and full of missing screenshots that make it extremely difficult for the reader to understand what the author is trying to demonstrate: https://imgur.com/P5cWwDj
I waited for a MONTH to receive a reply stating "This is outside of our Support Policy" https://nimb.ws/qmgRbl
So if this basic feature of updating their documentation is also outside of their Support policy, I do not know what kind of support is being provided