357 Reviews
Great theme and I have appreciated how responsive they have been to support inquiries!
I purchased Woffice about a year ago for it's unique ability to look professional and be original. At first, I struggled to learn how to use all of it's features and how to produce an end result that could rival the demo they present. I have noticed all of the updates that are rolling out and i'm thrilled. It let's me know that this theme is being taken care of. As of now I have learned most of the theme layout and it's actually pretty simple. Thank you guys, and keep doing what you're doing.
Too simple in project management, too complex in other aspects. Looks great, but the functionality is not so great. It is slow.
Author response
Hello,
Thanks for your feedback and truly sorry that you feel Woffice is a 1-star product. Feel free to open a new ticket here: https://alkaweb.ticksy.com for any suggestion we have planed some large Project Management improvement this month but any idea is more than welcome. Same for the bad functionalities. We have a team working on this project, please let us know so we can all go forward.
Also for the speed issue, we do have an article here: https://alkaweb.atlassian.net/wiki/spaces/WOF/pages/4227629/Slow+app that'll give you some changes to do, most of our customers have page loads between 1 to 2 sec. If it's above that we can definitely help you improve it.
Have a nice day.
François
I've waited close to two years to review so I can be thorough and because I was hoping they'd focus on other improvements. Unfortunately Woffice hasn't improved and now there are other themes that are more flexible. The design is huge and not very professional and the updates haven't made it any better. The project management and file manager are very basic and now there are so many better options out there. It's come to a point where we're probably going to stop using Woffice entirely and switch to something else because the design is clunky and large and inefficient and everything else is just too basic to fit any professional needs. I'm really disappointed in this because I thought they'd make some incredible enhancements by now and it pains me to ditch it. Reality is that when I chose Woffice it was essentially the only theme like it and that isn't the case anymore and Woffice hasn't focused on the things that matter most to small business users. It's unfortunate but it's time to admit it and move on from Woffice.
Author response
Hello,
First off, thanks for your Feedback, much appreciated. Thanks for taking the time to write it down.
We did around 80 updates in the past two years: http://hub.alka-web.com/woffice/changelog including large design improvements, not sure if you're using the latest version. We re-designed everything about a month ago.
Woffice was designed to suit any kind of business, no matter its size, we are still in this fight. And every change we do, follows that goal.
This being said, we are more than open to new ideas and changes.
If you think we're missing anything, please let us know. We have a team working on this product and one update every 2-3 weeks. So it's all but a fixed product.
I'm sending you an email so you can send us your suggestions.
Have a nice day.
François
Good customer support and help you a lot when you have some issues!
It's a great theme with many functionalities, however the user friendliness from all these functions are not optimal. I build a resource management page for a company with a lot of volunteers with this item but it never got used. Because the volunteers preffered to stick with usages from for example dropbox or google drive for their items. The filemanagement is too complicated for the majority which was the biggest problem and I ended up not using it.
Amazing features with potential capabilities. Changed the whole dynamics of operating.
I'm dropping my review for this product to 2/5 because of the appalling support. When I first purchased this item the support was excellent but it has gone down the pan over the last year or so.
I currently have an issue that has been going on now for over two weeks. I'm getting one response every 24 hours and the replies I am getting are unhelpful. It's as if the person at the other end is not actually bothering to read or understand the issue and is replying with stock answers or trying solutions that are not relevant to the issue.
I resent having to pay a hefty amount for additional support, which lasts only six months, for a single problem that should be solved easily. Dragging their heels and answering once every 24 hours is not professional, and it's certainly not the level of support I used to receive when I first purchased this product.
Author response
Hello Jamie,
Couple of things here :)
1. Thank you very much for your feedback, bad or good, always appreciated! So thanks for taking the time to write it down.
2. No excuse, entirely our fault and responsibility, we fix the reply rate under 24 hours. We had a lot of changes in the past months in our support team and we are currently training new members. Which does take time. We had a meeting today to discuss your review, that's why it's appreciated! And we are taking direct actions in the way we manage the tickets queue. This being said, even though we will reduce the waiting time, it'll still be around 4-24 hours and most of the time around 18 hours. This is because we receive a LOT of tickets and we choose to focus some of our time on the product development as well. We target 2 updates / month in the future. We have a dev working full time on Woffice that will arrive this next January. However, what is unacceptable and that we'll sort out is "ticket-looping" (replying without bringing any new info / change). That's what we discussed, realized on your ticket and will change. If you're having any issue in the future with that, ask for the head of support (myself).
3. I am truly sorry that you feel the whole experience: theme, update, support, innovation... is worth 2 stars and hope next time you use one of our product it'll be 5-star journey on all the way.
Wishing you good luck in your projects and a nice day.
Kind regards
François
Yours plugins can't download.
Downloading installation package from http://hub.alka-web.com/storage/woffice/plugins/n1a9x/vc-super-bundle.zip…
Falló la descarga. Internal Server Error
Author response
Hello,
Sorry for the inconvenience we had an outage on our side. It should all be back to normal now.
Do you mind re-trying please?
Don't hesitate to get bak to me if needed. I wish you a good weekend and would like to apologize for this issue.
If you've any issue please get back to me by email at francois[at]alka-web.com
Kind regards
François
Really good theme with a great deal of features and flexibility for customization.
Good features, easy to use, perfect! :-)
esta es una buena plantilla WordPress que pronto incluiré mi artículo de temas y plantillas para cursos
I've had nothing but trouble getting this theme and it's components to install and work the way it's advertised.
Author response
Hello,
Thanks for the review, any feedback is welcome :)
Okay, please let us know with details what are the problems you are encountering so we can get them fixed asap. Woffice should be a piece of cake from A to Z. If not, we'll make sure it changes that way. Feel free to open a new ticket with more details so we can take direct action. If you need a refund, don't hesitate neither. Even though we would prefer fix these issues with you.
Many thanks for your time and sorry for the experience you're having right now with our theme.
Kind regards
François
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