I'm dropping my review for this product to 2/5 because of the appalling support. When I first purchased this item the support was excellent but it has gone down the pan over the last year or so.
I currently have an issue that has been going on now for over two weeks. I'm getting one response every 24 hours and the replies I am getting are unhelpful. It's as if the person at the other end is not actually bothering to read or understand the issue and is replying with stock answers or trying solutions that are not relevant to the issue.
I resent having to pay a hefty amount for additional support, which lasts only six months, for a single problem that should be solved easily. Dragging their heels and answering once every 24 hours is not professional, and it's certainly not the level of support I used to receive when I first purchased this product.