Web Themes & Templates

Reviews for Woffice - Intranet/Extranet WordPress Theme

407 Reviews

for Other

Fanstastic Theme and fantastic Support Team!

Alkaweb

Author response

Hey bestseoit,

Thank you so much for your rating and review :)

Kind Regards,
Danish from Alkaweb
Support Team

Support Ticket System

for Customer Support

Simply a beautiful theme that you can customize from all sides. The widget idea gives a lot of flexibility. Very satisfied with the support, who responds very helpfully and quickly.

Alkaweb

Author response

Hey there,

Thank you so much :)

Kind Regards,
Danish from Alkaweb
Support Team

for Customer Support

Very, very poor and frustrating support

I submitted a few CRITICAL ERRORS found in my debugging report but at the time of writing, it's been more than a week and no replies from the support staff

After posting this same problem in a Wordpress forum that I'm in, I got answers within a day and one of the developers helped fixed it beautifully

Turns out that there was some poorly written code (according to the helpful developer, not me) and a 3rd party developer fixed them for me. However, I'm not sure how I can update Woffice theme in future without losing these changes.
Brought it up to the support team but no replies so far.

Expect to do a lot of troubleshooting and testing on your own. If you are thinking of extending your support, don't. You will be wasting your money.
If you are an amateur in Wordpress and you think the support staff will be able to help you, you're wrong. You'll be on your own, wasting a lot of time and effort, trying to make things work the way you want it to.

Even some of the basic features are missing/faulty:
1. The wiki archive doesn't work, at all.
2. Groups (a feature of Buddypress) is also problematic. There's no Group home page (to view activity stream and updates of the group) even though this is a default Buddypress function.
3. Event calendar doesn't sync properly: but I can't tell whether it's because this is not an available function or a malfunction

These are just some of the problems that were brought up but have remained unresolved

Documentation is not updated and full of missing screenshots that make it extremely difficult for the reader to understand what the author is trying to demonstrate: https://imgur.com/P5cWwDj

I waited for a MONTH to receive a reply stating "This is outside of our Support Policy" https://nimb.ws/qmgRbl

So if this basic feature of updating their documentation is also outside of their Support policy, I do not know what kind of support is being provided

for Design Quality

Its really not what i expect. Not even close

Alkaweb

Author response

Hey there,

With respect to your issue, please submit a ticket here: https://alkaweb.ticksy.com/.

We will be happy to resolve your issue.

Kind Regards,


Danish from Alkaweb


Support Team






for Customer Support

El tema es muy bueno excepto por el tener de traducir el calendario a mano, y algun que otro bug lo malo es el soporte tardan mucho en contestar y solucionan mas bien poco muchas veces sudan completamente, una pena, tengo un ticket abierto desde hace cuatro dias y no ha manera que respondan.

for Bugs

A lot of problems. Technical support promises to fix them, but the errors are not fixed. Bug reports that I submitted to tech support back in July 2019 are still not fixed in February 2020. But now, to remind them of the old uncorrected errors, I need to renew my paid tech support subscription. And what have I paid for if my bug reports are ignored?

for Bugs

There were a few bugs with the Calendar feature for a bit, but support solved it pretty quick. It's a good product.

for Code Quality

The woffice theme is one of the best I have worked with. The team does an excellent job at making a great intranet.

for Feature Availability

Great feautures, good for business and many other organizations.

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