by dnsjak 6 days ago
349 Reviews
It's a great theme with many functionalities, however the user friendliness from all these functions are not optimal. I build a resource management page for a company with a lot of volunteers with this item but it never got used. Because the volunteers preffered to stick with usages from for example dropbox or google drive for their items. The filemanagement is too complicated for the majority which was the biggest problem and I ended up not using it.
Amazing features with potential capabilities. Changed the whole dynamics of operating.
I'm dropping my review for this product to 2/5 because of the appalling support. When I first purchased this item the support was excellent but it has gone down the pan over the last year or so.
I currently have an issue that has been going on now for over two weeks. I'm getting one response every 24 hours and the replies I am getting are unhelpful. It's as if the person at the other end is not actually bothering to read or understand the issue and is replying with stock answers or trying solutions that are not relevant to the issue.
I resent having to pay a hefty amount for additional support, which lasts only six months, for a single problem that should be solved easily. Dragging their heels and answering once every 24 hours is not professional, and it's certainly not the level of support I used to receive when I first purchased this product.
Author response
Hello Jamie,
Couple of things here :)
1. Thank you very much for your feedback, bad or good, always appreciated! So thanks for taking the time to write it down.
2. No excuse, entirely our fault and responsibility, we fix the reply rate under 24 hours. We had a lot of changes in the past months in our support team and we are currently training new members. Which does take time. We had a meeting today to discuss your review, that's why it's appreciated! And we are taking direct actions in the way we manage the tickets queue. This being said, even though we will reduce the waiting time, it'll still be around 4-24 hours and most of the time around 18 hours. This is because we receive a LOT of tickets and we choose to focus some of our time on the product development as well. We target 2 updates / month in the future. We have a dev working full time on Woffice that will arrive this next January. However, what is unacceptable and that we'll sort out is "ticket-looping" (replying without bringing any new info / change). That's what we discussed, realized on your ticket and will change. If you're having any issue in the future with that, ask for the head of support (myself).
3. I am truly sorry that you feel the whole experience: theme, update, support, innovation... is worth 2 stars and hope next time you use one of our product it'll be 5-star journey on all the way.
Wishing you good luck in your projects and a nice day.
Kind regards
François
Yours plugins can't download.
Downloading installation package from http://hub.alka-web.com/storage/woffice/plugins/n1a9x/vc-super-bundle.zip…
Falló la descarga. Internal Server Error
Author response
Hello,
Sorry for the inconvenience we had an outage on our side. It should all be back to normal now.
Do you mind re-trying please?
Don't hesitate to get bak to me if needed. I wish you a good weekend and would like to apologize for this issue.
If you've any issue please get back to me by email at francois[at]alka-web.com
Kind regards
François
Really good theme with a great deal of features and flexibility for customization.
Good features, easy to use, perfect! :-)
esta es una buena plantilla WordPress que pronto incluiré mi artículo de temas y plantillas para cursos
I've had nothing but trouble getting this theme and it's components to install and work the way it's advertised.
Author response
Hello,
Thanks for the review, any feedback is welcome :)
Okay, please let us know with details what are the problems you are encountering so we can get them fixed asap. Woffice should be a piece of cake from A to Z. If not, we'll make sure it changes that way. Feel free to open a new ticket with more details so we can take direct action. If you need a refund, don't hesitate neither. Even though we would prefer fix these issues with you.
Many thanks for your time and sorry for the experience you're having right now with our theme.
Kind regards
François
We built our intranet, 300 employees company, saving a lot of money with this template,
really, a lot and functionality are awesome
This theme is simply perfect. I use it as a private system for a recruiting company. I wanted members to be able to make a profile, post jobs and other to apply, privately communicate and share content. All of this is possible (works great with wp job manager and buddypress). It's also fully translatable and has a lot of styling options.
The only thing is it takes a while to configure everything, but after that the result is amazing. I can really recommend this theme and the support is quick and helpful too!
I am getting tons of 500 errors using this theme, and I submitted a ticket over 2 days ago, and never got a reply from them. I am probably going to have to dispute the charge on my credit card if they do not fix it, or refund me for the purchase. Who knows; maybe they will reply to my ticket soon to trouble shoot the issue to fix it. So far, not a good experience though.
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