I asked for support & got nothing. waiting for their reply.
Thank you for your purchase. We don’t see any tickets and requests from your side.
What is the link to your ticket? Please, write us mail - firstname.lastname@example.org
not only the theme is awesome, but the support also excellent!
Many reason to give a 5 start review to Wokiee Shopify theme but support is very good. Long life to Alex, many thanks !
The theme is user friendly and instructions are clear. In case of support requirement they are helping a lot and response very quickly.
We are using Wokiee theme all of our 3 websites.
I have been working on this theme for over 3 years. I am very happy that it is still relevant and has regular updates.
Update: Kate contacted me and was very interested. Thank you!
I spent days editing the theme and the error I finally got is shocking. It compresses the product images you uploaded by 500% and your product photos look poor quality and blurry as if they were taken with an ironing machine. The most important element of an e-commerce person is to have beautiful photos. What's the point of photo shoots with expensive devices and high-cost agencies? When I reported this situation to the support team, they said they could help for a fee. Is this normal? Nonsense.
Fast and fantastic customer support. A really well made theme with lots of customizability.
You guys have one of the best tech support on Themeforest. Thank you
I wrote to their support
for an issue but they tell me that shopify has stopped support for their application and to look at the documentation, without giving me specific directions or at least a link to the specific issue, and my business suffers.
It's a shame because the template is well made, but with poor support it creates problems.
The customer service has been outstanding. To me this is a very important attribute in a service provider. They have resolved small issues quickly and efficiently.
This is my 4th Wokiee Theme. I've been loving all the sections and features available. It's also very customizable. This is my ultimate go-to theme :)
I think I deserve a loyalty award now LOL
I purchased Wokiee because i wanted to build an online store and have some element of future proofing - i'm new to all this and i thought by the time i even begin to understand what i doing and trying to achieve, a bigger, faster, better template would have been produced.
However, the functionality, feature availability, flexibility, ease of use, occasional questions to Support, Support Documentation and all of the editing options and adjustments i find fantastic !!
With a little trial and error and perseverance, i'm actually really starting to understand whats going on and how to use all the tools and editing options that are available within Wokiee - i've even got a fully functional e-store (still editing, not quite finished so not gone live yet) that works - very well !! and it looks great too . . . Genuinely from a complete beginner i almost have a store that looks like a professional made it !
Everything that i wanted to do i have all but achieved and i'm impressed with Wokiee and so very pleased that i purchased a P-Themes template.
As for the future proofing, with the Wokiee and Shopify Support Documentation and occasional questions to Support, I have been able to learn faster and achieve my goals faster than i first thought - and this Wokiee Theme is still one of the best themes you can buy.
A bit limiting, cant add product variation metadata to a product page. Also very slow. Looks good though
Thank you for your purchase and feedback.
1) About “adding product variation”, please submit ticket in our support system - https://www.portotheme.com/support/ Our developer will check your issue. Our theme has this functionality.
2) Referring speed, it may depend on many factors - 3rd party apps that can slow your store, personal customization, size of your catalogue etc. You can also add ticket with this issue and our developer can provide you some recommendations.