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Hey please Help mee ????
Sorry for the delay in reply,
Just to confirm, whether your issue has been resolved or not or do you still need any help.
Danish from Azelab
Support Ticket System
my website adress is :www.manhattangirl.ch . Afer I’ve installed Floris theme, I have some problems.
1. My WooCommerce plugin settings are ignored. For example, I chose “hide out of stock products” in woocommerce settings, but the products are still not hidden from the website. I’ve tried to activate another theme, and out of stock products are hidden, so it’s only Floris.
2. My web site is not totally translated in French language. Half of Woocommerce is en English. Than was not like this before I have installed Floris. So I checked .pot FLoris file, translated there and uploaded .mo file on my server in the same folder, but still some texte is in English. I’ve also tried to activate another wordpress theme and all is perfectly translated in French.
It seems like there is somethere config. file on Floris theme wich is blocking woocommerce and wordpress theme.
Can you help me with the problems?
Thank you for contacting us,
we have also received your ticket and we had already replied to your ticket, please check it.
We are struggling with many problems since we have installed your Theme. We have an IT Specialist from India and he told us that its about the latest update, respectivly the missing update from your part.
Its a while ago since you guys have updated the Theme and we are wondering when you are going to do this step? We are happy with the theme but if we cannot get the site working because of missing updates from your part, we have to change to another.
Can you please tell me when you guys are going to make a new update?
Thank you in advance
Can you please tell me which part is missing? So we can check and will tell you whether the problem is due to theme updates or not.
Also, I would like to recommend you to create the backup of your data before updating any thing in your website.
After I <reset all> ,the purchase code seems not working on same website!!
And show the error as below:
The purchase code already has been registered. Could you deregister purchase code on the another domain and try again.
I have already replied to your ticket, please check.
I’m adding a different mailing list/pop-up to my website and I’m not sure how to make that override the existing theme/pop-up.
I’m using omnisend with shopify and I can’t seem to get that pop-up to come up instead of the themes default.
Can you please explain more with some screenshots? So I can understand it better.
Right after uploading the theme and clicking the Activate button, I got the following error (fortunately I have WP_DEBUG enabled):
Parse error: syntax error, unexpected ‘exit’ (T_EXIT) in /home/myusername/public_html/wp-content/themes/floris/inc/init.php on line 1
I have PHP version 7.3. I have to say your theme looks fabulous but this is not a good user experience.
I managed to solve the first error. Now importing the demo data fails. Neither the auto nor manual import is working.
This is the output of admin-ajax.php, which works repeatedly while import script is running.
“log”: “Time for new AJAX request!: 1579937659.582”,
just to confirm, whether your issue has been resolved or not, or do you need to more help?
I get this message when i install ” Theme missing style.css.”
Just make sure you have uploaded the floris.zip, which you can find under the ThemeForest zip files that you have downloaded from ThemeForest
Okey, so i did. Now my page is locket. Cant even login my WP-dashboard
Just to know, whether your issue has been resolved or not?
Okey, so now i have used 7 hours to find out what was wrong, and now i im ,yet again, in pain with this template. It wont let me import the demo-import part. Any ideas? It freezes at import..”please wait”.....importi…”please wait”....
( my page is http://www.adhd-inspirasjon.no/ )
I try to import “Floris” One Click Demo, but i just get this message: Error: Service Temporarily Unavailable (503)..help?
Hi there.. can you please .. deactive the license.. i cant access the site no longer to deactivate.. thanks. i want to use my license somewhere else
Can you please share the purchase code via https://azelab.freshdesk.com/ so we can help you.
ho un problema con il vostro tema. Ho provato a importare la demo “Floris”, ma il processo di import dopo diverse ore rimane fermo con la scritta “Importing, please wait!”.
Cosa posso fare per risolvere la situazione?
Grazie in ancitipo
Can you please share the your issue via https://azelab.freshdesk.com/ so we can help you. if you have already done, please wait, our team will reply soon.
We have a problem with the boutique template on the home page. Why does the home page appear like this? http://preview.themeforest.net/item/woocommerce-minimalist-woocommerce-theme/full_screen_preview/17104538?_ga=2.91497171.870972475.1583269180-314341965.1583175012
And an other problem, the wp bakery doesn’t work. Could you help us ?
1) Please make sure you have imported the correct demo content.
2) can you please share the screenshot regarding, wp bakery issue?
The WP bakery error is :
A critical error occurred on your site
And underneath it says:
Learn more about debugging WordPress.
Can you please share the FTP Access details and WordPress admin details via https://azelab.freshdesk.com/ so we can debug the issue.
The website can’t be online at the moment, it’s a change of theme. The website must remain active
Can you give us an email so that we can invite you to visit the website in private?
Can you please try this email firstname.lastname@example.org
Hello, interested in buying this.
Is there the option to have a size value and details on a product description?
Thank you reaching out here,
Did you mean about the product size variation or size chart?
Hi i need to use WPC product bundle but main image is not changing. Any idea : https://www.givemehappiness.com/article/agate-arbre/
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