This author's response time can be up to 1 business day.
is it possible to try out the theme before purchase or can I purchase and you give me a 60 day refund if it does not work for me?
Thank you for contacting us,
You will need check the Envato item refund policy for that.
Danish from Azelab
Support Ticket System
We are using your Floris Theme. We have chosen to use the Child Theme to keep things safe.
There is one feature we would like to deactivate on there, which we cannot find how to do.
There is a brief spinning wheel that acts as a loading prompt as you move between pages. We’d like to deactivate it as its a bit gimmicky. Can you advise on how? The URL is osmosisbeauty.eu
Can you please share the screenshot, which you are asking for?
Hi there, I have since fixed this. But I have another issue. The header on the website has a delay in loading. When you view any page, the header, and main navigation is last to load and fades in. Can you help me remove this effect?
Can you please share the purchase receipt and your issue here https://azelab.freshdesk.com/helpdesk/tickets so our team will look into it.
i’ve a problem with my license
The domain is iovogliocosmetics.it,
when i try to register the license the theme get this message:
“The purchase code already has been registered. Could you deregister purchase code on the another domain and try again.”
I registered before this license always for this domain, then we needed to delete database and rebuild, and now if I try to put this license I get that message.
Please could you resolve this issue,
thanks in advcance
Can you please try again? if you still have the same issue, please share your issue at https://azelab.freshdesk.com/support/login our team will check your issue.
Hi, I’m trying to install the theme but I’ve this error:
Warning: Creating default object from empty value in /web/htdocs/www.mesmerai.com/home/wp-content/plugins/floris-plugin/inc/redux/redux-framework/inc/class.redux_filesystem.php on line 29
How can I do to fix this error?
It looks like some update issue in the theme, we will update it in our upcoming version, but if you want to update it on your website urgently, you raise the ticket at https://azelab.freshdesk.com/support/login so our team will look into it, you have already done, please wait our team will reply you soon.
Hello, I tried again and nothing, when importing the demo content it stays at 4% and restarts, only the content, the widgets and others if they were imported, the one that interests me is the boutique content, and it says that it is not registered my theme when I put my registration code.
annex screenshots, thank you very much for your support
hi, I still can’t import the demo content, and it doesn’t take my license into account, plz help
Hello again, I have 41 days left, I have not been able to install the license or download the demo content, what happens? Thank you very much greetings
Hi there, have you created a support ticket? Can you share the ticket # with us? If not head over to https://azelab.freshdesk.com/helpdesk/tickets
hi, yes my ticket is #21994 and #21980, tks
Okay thanks, I’ve found the tickets. I’ve forwarded this to your supporting agent, expect a reply in 24 hrs.
hello, do you have any news? I still do not have the test content and the license is not active, greetings thanks
Hi there, we are actively working on this ‘import content’ issue with you in FreshDesk. https://azelab.freshdesk.com/a/tickets/21980
Hi there, i get an error message in wordpress stating that
Your theme (Floris) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
which refers to
floris/woocommerce/cart/cross-sells.php version 4.0.0 is out of date. The core version is 4.4.0,
floris/woocommerce/myaccount/dashboard.php version 4.0.0 is out of date. The core version is 4.4.0,
floris/woocommerce/myaccount/form-add-payment-method.php version 4.0.0 is out of date. The core version is 4.3.0,
floris/woocommerce/single-product-reviews.php version 4.0.0 is out of date. The core version is 4.3.0,
floris/woocommerce/taxonomy-product_cat.php version 4.0.0 is out of date. The core version is 4.7.0
is there any planned update to this?
Hi there, we’re releasing a brand new version of Floris with updated plugins shortly. Can you create a ticket at https://azelab.freshdesk.com/ – our Support team will be happy to assist you
I bought you the theme two days ago. I installed it but it shows erruers (attached a screenshot).
I thank you in advance.
Hi there, welcome to Floris! Can you create a ticket here – https://azelab.freshdesk.com/ – our Support team will be happy to assist you and troubleshoot these errors.
unfortunately it is not possible to send you a screenshot. I can only send text.
It’s been 3 days since I sent you an unanswered email. Is it possible to do what is necessary please?
Hi there, what’s the ticket #? I’ll track this down for you
Hi, we are having issues with some products not adding to cart
Add to cart – check cart & its empty
Some other products do add to cart then
Hi there, I don’t see a purchase associated with your EggStock Themeforest account. Can you verify your purchase code & create a ticket here – https://azelab.freshdesk.com/ – our Support team will be happy to assist you and troubleshoot these errors.
Sorry I posted teh last comment under the wrong account!
we are having issues with some products not adding to cart Example https://www.osmosisbeauty.eu/product/protect-spf30-brpoad-spectrum-sunscreen/
No worries! Okay can you create the ticket in our Support portal and we’ll help troubleshoot this with you – https://azelab.freshdesk.com/
HI there can you reply to my ticket please. This is very urgent now
Hi there – I’ll track this down today and get our team to respond, what’s the ticket #? https://azelab.freshdesk.com/
i plan to use this theme with a amazon affiliate plugin (by AA Team), can i do that or do you recommend another high end online shop theme in your catalog for this purpose?
Hi there, Floris would be your best option for a high end eCommerce shop in our portfolio. Let us know if you need help setting up and we’re available via Theme support!
I purchased your template but ran into a problem. There is a mismatch between the displayed image and the active thumbnail on the product page in the slider.
Example on our test site https://erchat.ru/product/гель-лак-lilac-gl5032/
The last miniature with a black bottle. But when you click in the slider, another picture is active.
Hi there, thanks for joining the Azelab Themes community! Sorry you’re running into an issue here with the product page thumbnail. We’d be happy to troubleshoot this issue. Can you create a ticket over here and we’ll help solve this with you https://azelab.freshdesk.com/
is your theme support AliBaba and Amazon dropshipping import
Hi there, we use WooCommerce so you’d have to use a paid plugin to import AliExpress or Amazon catalogues. Here’s an article with some plugin recommendations – https://themeisle.com/blog/woocommerce-dropshipping-plugins/
We have been using the Floris template for years, but in the last update we have problems with the images, not loading, the site is very slow, and the Woocommerce version is very outdated.
How can we solve this?
Hi there, sorry to hear you’re having issues with the latest theme update. Can you renew your support and we’ll troubleshoot this with you here https://azelab.freshdesk.com/
I have just renewed support.
Can you tell me how I update the Floris theme please.
That’s great! Head on over to our support portal and create a ticket here https://azelab.freshdesk.com/ our support team will help you with your Floris theme updates there.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $18.50
This item is licensed 100% GPL.
Price is in US dollars. Price displayed excludes sales tax.
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work