Your support team is failing to provide proper support for this theme and I have identified the cause of the problem.
:: Cause ::
WooCommerce Updates, which are updates important to your theme. The theme broke in the Full Demo when I updated it with the WooCommerce Updates.
:: Test ::
I tested the Full Demo BEFORE any updates. Today, I created a new product and image, it displayed properly using the WD Short-Codes.
Then, today, I updated WooCommerce plugin in the Full Demo GoMarket Theme.
Today, I created another new product AFTER the WooCommerce update and tested the WD Short Codes, the short-codes failed to display this new product, using the same short codes as in the previous test – but it continued to display any product item made prior to the WooCommerce update.
This says when a new product is created, it fails to produce the required data which the theme and WooCommerce needs to display via the WD Short-Codes.
This confirms the cause of the problem – the WooCommerce plugin update broke your GoMarket theme or your theme cannot work with the new WooCommerce update.
It also broke other things too in your theme as well and in the base framework of WordPress. The latter.being I cannot get full use of the WordPress editor page. Top half I can use the cursor, the lower part I have to use TAB key to move the text cursor through the page to edit anything there.
Also PHP warnings are all over the place.
I am asking you to personally tend this Ticket # 8493212918
.... and fix the issue personally please, since your support team is incapable of dealing with this issue and has a bad habit of ignoring repeated requests to communicate.
Note: I came here to this comment string because your support team left me no option. They are very unprofessional and have no clue of what they are doing. My last option is to file a complaint with Envato.
hello, I just installed the theme, Visual Composer plugin is not included? And home page demo are all the same with no content. Am I doing sonething wrong?
Yos said on the template feature this:
Cool features like:
Bootstrap 3, SASS/SCSS, W3C HTML5, CSS3 valid.
Responsive, mobile compliance & friendly, SEO
Mega menu (megamenu)
Revolution slideshow / slider
WPBakery Visual Composer / Page Builder
WooCommerce plugin shopping cart
Advanced admin theme options
Portfolio, Testimonial integrated.
RTL, WPML, Multi-languages, multi-lingual, translation ready, i18n
jQuery Parallax scrolling effect
bbPress forum support
Product discount, sale countdown
Quick-view, quickview, quickshop plugn
Product color filter
thanks for the aclaration
Please give us your purchase code via my email email@example.com I will check and give you link to download the package the same with demo site.
Hi, the Flat Style is definately killing, just wonder the color scheme can be customized? Can change the nav bar to other colors instead of brownish?
Thanks for interesting our themes,
This comment is currently being reviewed.
Inquiry about your theme after reading the theme details.
I wanted to ask about your short-codes.
Can I use an “Accordion” short-code inside a “Tab” short-code?
Just installed the updated theme and the changes don’t seem to be applied. Can you check if I installed the right one or if I need to rename anything? Thanks.
Thanks for contacting us,
Please sure that you did update this theme and all plugins for your site.
To update theme you can copy new theme that you download from themeforest and replace old theme on your site again.
to update plugin: please go to wp-content\themes\wp_woo_go_market\theme\includes\plugins copy all plugins top folder: wp-content\plugins and replace old plugin
Yes I did that, but I just get an error message that says failed to install theme. Can you check my account please?
Fix Bad Labeling
In your PHP file “woo-hook.php”, lines 189 & 191, you used the word “Sale”. That appears on a blue circle label over a product that is on for sale.
The word “Sale” is wrong. It creates 2 separate sale prices and creates a legal problem for North American businesses.
Example: Regular price is $27.00” That gets crossed out and the new sale price in red says ”$22.00”, but the blue label says “Sale $5.00”. It misleads and confuses the viewer as he sees 2 separate sale prices.
The correct word is “SAVE”, then the blue label says “Save $5.00” making the labeling correct and in line with the sale price of $22, which is saving of $5.00” less than the regular price.
Do you understand this?
I previously sent you that information before you updated and you ignored what I said and this information is VERY imnportant and legally required in North America as there are laws that require the merchant to give the customer the lower price if the “label” price is displayed incorrectly.
For others who see this should go into that PHP file and change that word in 2 places.
Your DEMO Is Broken
I used your theme update version 1.3 on the full demo you provided and it is broken. The theme was version 1.1.1 and I updated it to 1.3, which includes updating all plugins.
Some script is blocking cursor access to the entire page in the Admin area, I have to use tab key to move through the page focus to access a link to activate it. When I deactivate WooCommerce 3.0.7, that removes the blocking and the Admin area is back to normal.
When I deactivate your Theme and leave WooCommerce active, the script problem does not happen.
Also the WD Short codes for product display fail to work. I activated the WordPress debug and see a whole lot of PHP error alerts relating to “wd_shortcode.php” and “woo-gomarket-shortcode.php”. Apparently your theme and short-codes are broken and do not work with WooCommerce 3.0x.
When I returned the WooCommerce plugin to 2.5.5, everything works fine in the demo.
By the way, the demo install has no additions to it, no customization, no custom fixes or mods. It is purely your full demo and all your demo content. Nothing added or changed by me. All I did was update the theme and plugins.
Your support team refuses to answer me on this even though I paid for support.
Obviously, this is the same problem in my active website using your theme and plugins. Since your demo breaks with WooCommerce 3.0x, so will my website.
If I use the “feature slug” short code, it breaks the entire page and leaves a blank page when viewed. Only the header of the page is visible. This was the problem in the Demo before I updated it and same after the update. So even your original Demo, version 1.1.1, failed using that short code
Is this all going to be fixed??
Note: if you give me an email address directly to you, I can send you the link to see your broken demo and all the PHP error alerts.
thanks for your feedback,
You can contact with us via email firstname.lastname@example.org we will check and fix it on the next update.
The update screwed up my website and erased all the fixes we made before. I want to revert to the previous version but I can’t even login properly because it’s showing an error:
Fatal error: Cannot redeclare gradient() (previously declared in /home/thego438/public_html/wp-content/themes/wp_gomarket_update/wp_woo_gomarket/framework/functions/custom_style.php:159) in /home/thego438/public_html/wp-content/themes/wp_gomarket_update/wp_woo_gomarket/framework/functions/custom_style.php on line 159
Already created a ticket with support but it’s been two months and still no reply or update.
can you please note for us your ticket id, we will check this ticket status and help you.
Hi, it’s #3650208752 and #9429491514
I have a shop, my product is set as variable, when select the option, the product price can’t be showed. Can you have a check?
please start new converstion at here: https://wpdance.kayako.com/ and give us information about your site, we will check and fix it for you.
if you can give us screenshot for this problem, we can check and fix it quickly.
Hi, compatible with latest WordPress 4.8.1? Also, can I use Divi Builder in this lovely theme?
There are no predefined pages/templates. Mega menu not working as well.
Please start new covnerstation at here https://wpdance.kayako.com and give us your url + wp-admin account we will check and help your site can work well the same with demo site asap.
if you did start new coverstation, please give us your converstation id. we will notify to support team to check and help you.
Import the data, its broken and not working.
When will you be supporting WooCommerce 3.1.2. I currently have 2.6.14 installed and would like to upgrade.
how to fix
Failed to import Media “main_slider_flat_02_a” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/07/main_slider_flat_02_a.png)
Failed to import Media “main_slider_flat_02_b” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/07/main_slider_flat_02_b.png)
Failed to import Media “main_slider_flat_02_c” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/07/main_slider_flat_02_c.png)
Failed to import Media “homepage_flat_04_01” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/07/homepage_flat_04_01.png)
Failed to import Media “homepage_flat_04_01_shopnow” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/07/homepage_flat_04_01_shopnow.png)
Failed to import Media “homepage_flat_04_02” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/07/homepage_flat_04_02.png)
Failed to import Media “homepage_flat_04_03” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/07/homepage_flat_04_03.png)
Failed to import Media “homepage_flat_04_01_b” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/07/homepage_flat_04_01_b.png)
Failed to import Media “homepage_flat_04_01_c” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/07/homepage_flat_04_01_c.png)
Failed to import Media “portfolio” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/01/portfolio.jpg)
Failed to import Media “team_1” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/03/team_1.png)
Failed to import Media “main_slider_flat_01_d2” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/07/main_slider_flat_01_d2.png)
Failed to import Media “flat_blog_01” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/01/flat_blog_01.png)
Failed to import Media “flat_blog_02” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/01/flat_blog_02.jpg)
Failed to import Media “flat_blog_03” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/01/flat_blog_03.jpg)
Failed to import Media “flat_blog_04” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/01/flat_blog_04.jpg)
Failed to import Media “flat_team” (http://192.168.1.32/wp_Woo_GoMarket/trunk7/site/wp-content/uploads/2014/03/flat_team.jpg)
Hi, I already contacted you, I left my URL, Admin and Pass to help me to configure and leave the page as the page shows as I was very complicated to be able to configure your template, no matter that erase the info I do not have much above I hope your answer, excellent day!
Thanks for contacting us, we will check and reply for you asap on today.
Thanks, I look forward to it
Hi, I’m still waiting, any good news?
Anybody help me?
Please i need help, can you answer me?
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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