tvlgiao

tvlgiao supports this item

Supported

138 comments found.

Hi, How do you change the text/image where products say “Sale Off” – Sale off, just doesn’t make any sense. Thanks.

Hi man,

Sorry, we have a mistake here. Please open a ticket here http://codespotsupport.com/others/, send us your issue and website infos. Our support team will help you change it.

Best Regards

Is this the same plugin that is/was hosted on wpdance.com? I have an old version (1.1.1) and trying to upgrade to latest.

Sorry for the confusion, I myself dont fully understand.

I am taking over admin for an existing site that uses FashionZozza 1.1.1, which is quite out of date and appears to not be compatible with latest WordPress and WooCommerce. However, the prior admin is not being responsive to me and I have no idea where he purchased the theme, and therefore I dont know how to get the latest version.

The theme also appears to be available on this site:

http://demo2.wpdance.com/fashionzozza/

So my question is: is the theme here on themeforest.net the same as the one on wpdance.com, or are they different? Now that I look closer, I see your live demo points to wpdance.com…so I suppose they are the same theme?

My site I am taking over, for reference, is http://laurelpetersongregory.com/.

Thanks for any clarification!

Disregard, I was able to clear things up with the support team at wpdance.com. Thanks!

Hi prattm,

We only sell this theme on Themeforest, “http://demo2.wpdance.com/fashionzozza/” that is the demo of this theme.

If you need a help, please open a ticket here http://codespotsupport.com/others/ send us your purchase code. Our support team will help you.

Regards

Hi, Over the past few days an attack on my site has meant that I’ve been getting lots of spam and it’s crippling my server. It appears that this has come from the revolution slider plugin. My developer has told me that I must update Revolution Slider to the newest version. Could you please send me the latest version?

Thanks so much, Adam Graham

Hi wmgeetrims,

You can download the package again. We have the Revolution Slider plugin 5.0.4.1 on the new package.

If you need more help, please open a ticket here http://codespotsupport.com/others/ Our support team will help you.

Regards

Hi, Over the past few days an attack on my site has meant that I’ve been getting lots of spam and it’s crippling my server. It appears that this has come from the revolution slider plugin. My developer has told me that I must update Revolution Slider to the newest version. Could you please send me the latest version?

My purchase code for envato is: aec36f2b-03ac-48c8-9c87-7c4f0c3f3edb

Thanks so much, Adam Graham

hi i have made the payment for this theme but the mail regarding the complete purchase shows PAGE NOT FOUND http://themeforest.net/confirm_email/9d7c9e91-c9f5-452b-9e01-e7767c49990c?utm_campaign=sysemail&utm_content=20749188&utm_keyword=sysemail&utm_medium=email&utm_source=mid_purchase_email_verification&utm_term=sysemail

i want download this theme how can i do that now?

PS i dont want a refund

Dear blackfantasy,

Thanks for interesting our themes,

Please open a ticket here http://codespotsupport.com/others/, give us your purchase code then we’ll give you link to re-download the package.

Best Regards

Hi, I am using the fashionzozza theme and we would like to report you a problem viewing our site by mobile devices(mainly at cell phone formats) and only at chrome browser. The website opens normally but when you open a category of products and you try to use the touchscreen to move the page down to see more products, the page does not move. Please check about it and let me know

Hi,

Thanks for your feedback.

Please open a ticket here http://codespotsupport.com/others/, give us link to your site, our support team will check àn help you soon.

Regards,

Hi, I have opened a ticket on your support forum a few days a go and haven’t heard from you. I lost my ticket ID, so I have opened a new one just now. Thinking I should keep my ID safe this time I was very surprised to see I got ticket ID #XXXXXX. Is that some sort of glitch? How can I get my issue resolved???

Hi,

we did check your ticket. we are upgrading this theme. we’ll update to themeforest as soon as posible.

Regards,

are you planning to update this theme to be compatible with Wordpress 4.4 and Woocommerce 2.5 or is this the time to change my theme?

Hi,

Thanks for contacting us.

we are upgrading this theme. we will update to themeforest as soon as possible. Please wait for us.

Regards,

Hi, again I opened a ticket on your support forum and all I got as a ticket ID was XXXXXXX. ???

Hi essentiallocal,

Thanks for contacting us,

we can see your ticket in our support center, Our support team will check and reply for you as soon as possible in your ticket.

Regards,

Hi, Is there a way to display only certain portfolio categories, please? What is the shortcode? Thanks

Hi,

You can use Shortcode WD portfolio > config this shortcode and select the category portfolio that you want to display in frond end.

If you sitll cannot find and config this short code you can open new ticket at here: http://codespotsupport.com/others/ and give us information about your site. Our support team will check and help you.

Regards,

Hi, I have this theme but my support has expired, however I notice that your demo is now having the same issue and so hope you can help. If I click the product gallery images, the main image no longer changes. The zoom image shows the correct one but not the larger image displayed. In Internet explorer it doesn’t seem to work at all. See this demo page http://demo2.wpdance.com/fashionzozza/product/duis-aliquet-lorem-massa-12/#.V1f96fkrIuU On my site Internet Explorer works, Chrome doesn’t change the image and neither does Microsoft Edge. This was working until perhaps the last WP update?

Hi,

we fixed this problem in the latest update version. you can download the theme package again. we will update the demo site soon.

Regards,

hi, can you tell me when the update wil come for the theme so that it compatible with woocommerce 2.6

Hi,

Thanks for contacting us,

we are upgrading this theme, we will update the latest to themeforest on this week.

regards,

i am still waiting for the update. when will it be ready?

Hi, I have the same problem as wirralweb “If I click the product gallery images, the main image no longer changes. The zoom image shows the correct one but not the larger image displayed. In Internet explorer it doesn’t seem to work at all. See this demo page http://demo2.wpdance.com/fashionzozza/product/duis-aliquet-lorem-massa-12/#.V1f96fkrIuU On my site Internet Explorer works, Chrome doesn’t change the image and neither does Microsoft Edge.”. I’ve installed the last update of the theme (5 May 2016), but the problem is still there (it seems to me that everything was good before update). In addition after update I’ve got a problem with WD QuickShop, now I have standart “Add to cart” button instead of quickshop (+) button in my shop, but in “New products” area on the main page it is ok. I have WP 4.5.3 and WC 2.5.5.

No, i don’t see your email, please note for me again about the title of your email, I will seach and check it for you. maybe it goes to spam mail. I always reply all email everyday

Regards,

I sent this email again, the subject is “Problems with FashionZozza theme (makavakam, envato)”. Thanks for fast reply.

ok. i did reply via your email, please check it again.

Regards,

getting an error with missing plugins

Download failed. A valid URL was not provided.

Hi, I have been using your theme for a few years now and had great customer service. However, unfortunately over the last month I have not been receiving answers to a couple of questions I have. I feel like you are ignoring me. I have recently paid extra for ongoing support and had no answers to any questions. I have wasted money on this for the last month. I do really need your support and it would be great if you could take a few moments to read a few of the questions I have. Previously you have been great, so I hope you can go back to the support you have always given me.

I would like to know if you could kindly look at my website to correct a problem with my checkout page. When customers checkout, they can checkout without leaving their name, address or even email address. This is causing many problems for me and my customers. Originally, it was mandatory for customers to enter these details but now this setting is not working. Please can you change the settings/code so customers have to leave an email address, postal address and their name when checking out (whether they are a guest or not).

Also, could you please tell me how to prevent free shipping on orders that have used a coupon to bring the order total under the free shipping threshold? Free shipping is set to orders above £50. However, if a customer uses a coupon and brings the order total to £45 the website will still allow free shipping. I would like to change this so the free shipping is fixed at orders over £50, whether a coupon is used or not.

Many thanks

hi, i have problem: jQuery.browser is undefined

Dear sir,

Thanks for your feedback,

Please open new ticket at here: http://www.codespotsupport.com/others and give us information about your site. We will check and help you asap

Regards,

Our previous developer did customizations to the theme files directly (instead of making a child theme) so now we need to do a comparison of the modified files to the clean theme files. The version we did this on was 1.0.3. Is there a way to get a copy of clean theme files for FashionZozza version 1.0.3? This way we can recode it properly and then update our FashionZozza theme to latest version afterwards?

Ok, please let us know. It would help us significantly if you are able to locate version 1.0.3. Thank you in advance.

Were you able to locate version 1.0.3? Thank you

Dear sir,

I am so sorry for about that,. we did try to backup the old version but because we did move server on last year then we cannot the package of this version (1.0.3). you can copy this versionn to child theme and use latest version for main theme, after that you can replace each file of child theme to test it

Regards,

manolo76

manolo76 Purchased

Hallo!

I have chosen in Theme options—> product category, 4 columns grid. When I’m connected to admin wordpress I see three columns, and when disconnect I see four columns. Also, when user or purchaser sign from sign in of menu page, My Account page raised no information and looks broken. My site is http://www.spacecow.gr/ i have the latest wordpress version 4.6 and use child theme. I test to enable parent theme but the problem still exists. Can you help me?

Best, Manos

Hello,

Thanks for contacting us,

Please open new ticket at here and give us url+admin account. Our support team will check and help you asap

Regards,

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