The support for this theme by the staff is quite useless. After purchase I submitted a support request and they answered and said they would send me a demo package once I verify I purchased this theme. So I sent the order confirmation straight away but now the next day and they have still not got back to me. Not ideal when you are working on deadlines.
Sorry for the delay, our support team are processing your ticket.
P/S: Our working hour is from 8:00AM to 5:00PM GMT+8
Update – They were able to handle my request in a timely manner. Is a great theme and thanks for the support.
I have two tickets open in your support forum, but one of them has no reply since 1st of May: #5974724571. Could you check it, please and reply? The other one is #6041628038 and this one has stopped being visible via link you provided in previous reply which had no solution to the issue.
I am building my website on Wordpress 3.9 and maybe that is why I have so many issues with it. When will the WP 3.9 compatible version of this theme be ready?
Sorry! We missed your ticket. We have updated a new package for Wordpress 3.9. You can download package again.
After reinstall, if you have any problem, please post reply to your ticket, we will check it for you.
hi, can this support wordpress 3.9.1 ?
We will check and update package in the next week.
Does this theme have support for ubermenu plugin?
Sorry, we don’t test ubermenu plugin on this theme. And we don’t support for the 3rd party modules.
I have installed this theme onto the following web directory:
The theme is amazing, looks great, however there is one issue.
Whenever we go to add a page to the menu using a custom link, when the user is on that page in question, the text where the menu link is in white, so effectively you can’t see it.
Let me refer you to this screen shot just for clarity purposes.
Please instruct on how I can resolve this issue. Many thanks.
Maybe it is a bug. Please send your website admin account to email@example.com, we will check and fix it for you.
Pre sales question – does this theme support woo commerce product add-ons plugin?
Yes, of course, this is woocommerce wordpress theme.
Just purchased ur theme and apply it. The product listing (featured & recent products) layout seems like a problem while I view with iPad in vertical. http://peepsqeek.com
What’s the problem?
Please send your issue to firstname.lastname@example.org, our support team will check it for you.
2 emails sent a week ago for support, because there are things in the theme is not correct. still had no answer.
Please tell me your email address, we will check it for you.
I’m sorry, your email has been sent to the mailbox spam. We have unspam it, our support team will reply to you.
Magento version of this theme??
Sorry, we don’t have magento version of this theme.
I was checking at your theme demo and found out that features and new products slider is all messed up in responsive (tried w/ Firefox and Chrome). Are you going to fix this soon? I would like to buy your theme but i dont like this mistake at all.
We will check and fix it on the next Monday.
Hi. Did you fix it?
Another issue i found is that when the sticky menu is activated, there’s a “jump”. Is there a way to fix this via theme option o that’s a js?
We will update a new package in this week.
I have just purchased this theme and get the following error:
Fatal error: Cannot redeclare class TwitterOAuth in /home/crossdre/public_html/woocommerce/wp-content/themes/wp_fashionzozza/framework/includes/twitteroauth.php on line 19
Could someone enlighten us.
This error can occur when you install other plugin. Please send your website admin account to email@example.com, we will check it.
Im the same user as @SantiagoRocha,
I bought your theme and i really appreciate that you fixed the bugs i told you (thank you). Everything seems to work fine.
I have another question. It is possible to create a specific category product slider? (instead of features, popular & recent) I cant find a way to make it work.
We can add this shortcode for you. Please send your issues and FTP account to firstname.lastname@example.org, we will add this for you. This is free.
is it possible if i like to add video in this template
Yes, you can add video on the homepage.
I’m looking for a tutorial to set up the homepage, etc. Is there any?!
Please see it in the documentation, part Homepage overview. If not, please contact to email@example.com, we will help you.
I am receiving this error:
Fatal error: Call to a member function is_visible() on a non-object in \wp-content\themes\sozza\content-product-featured.php on line 19
when I call on this shortcode:
[custom_products_category category=”add-ons” orderby=”date” order=”desc”]
Please help me. Thanks.
Please try to add featured product for “add-ons” category. If not, please send your issues to firstname.lastname@example.org, our support team will check and fix it for you.
Thanks! That did the trick. It’s working now. Though I noticed that it can only display up to 5 products. How can I edit that limitation?
You can add option such as per_page=5 in your shortcode.
For other question, please contact to email@example.com, we will help you.
Sorry, I was confused, this shortcode is not have “per_page” option.
Please send your issue and FTP account to firstname.lastname@example.org, we will add it for you.
I sent the email and the FTP credentials. Thanks!
We haven’t received your email yet. Please send again to email@example.com
I think you got it already. I got a reply saying that my ticket number is #8743523943
Hello good morning, its theme is compatilbe with Multilingual WordPress pluggin, WPML?
Yes, this theme is compatible with WPML plugin.
plizzz hlp me my nozzasFashionZozza theme hidde my wordpress firstname.lastname@example.org plase help m:(
Please check style.css file in theme folder. If it is missing, you need to restore it. If not, you can send your issue, admin account and FTP account to email@example.com. We will check it for you.
I need to disable the flip hover effect.
How can I do it?
You can make it in Theme Options. You select Styling Options tab, turn off “Enable Effect Product Images” option.
good morning, its theme is compatilbe with wordpress 4.0
We will check it and reply to you later.
I have purchased FashionZozza and installed on my site: www.alltoursandattractions.com the issue is: I shoose the wrong theme for my client and the products are not shown as expected so we want to move forward and change it for a related them according to the proyect.
Is there any way I can get a refund to buy a new one?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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