I had given them one star by mistake as I had not read the documentation where they had mentioned the rules and regulations for the support,
Sorry Badia take your 5 Stars back. Thanks for the amazing support.
68 Reviews
The theme is not updated and the support has very poor feedback to costumers
A very good theme !
O tema é maravilhoso! Ótima documentação. Perfeito!
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Great theme. Light and correct. Thank you guys!
Thanks for the really fast answer.
That's was to a 5 star
lovely when you need help and then I go so fast.
Very nice
it's amazing
Long wait time for responses regarding a number of different issues over the past, but primarily this review comes from the fact they have been misleading us about a "big update" for a number of months.
My support actually expired in the entire time I've been waiting for this "update" and they failed to provide any information and then stopped replying to my messages.
EXTREMELY poor service lately.
Author response
Hello,
- At first: we must apologies about the delay of the update , which happen because of some causes out of our hands. We are really working hard to deliver the update soon.
- Regarding the support, we always provide the necessary help for our clients without the need to purchase a new support time.
- For those people who have been promised to have the beta update first, we will give them 3 months free support time start from the day the update is released.
- At last, we always work hard to deliver the best services for our clients and we will make sure to solve all the issues within 48 hours.
Regards
Theme was good but the customer support was worst. You need to wait several days for getting response and after that more several days for another response.
Author response
Hello,
Thanks for purchasing our theme.
We always work hard to deliver the best services for our clients and we will make sure to solve all the issues within 48 hours.
Best regards
nice one
Very beautiful and responsive theme! It worth paying for it!
Bellissimo tema per wordpress altamente customizzabile e con un sacco di opzioni e configurazioni.
L'assistenza è impeccabile e risolve tutti i problemi.
Excellent topic. I had some problems but in the end turned out to be guilty my browser.
Absolutely useless post sale customer support
don't buy unless you have a wordpress developer at your disposal. If your business is critical to uptime & mainly depends on website, I would not recommend This publisher.
Tickets are not replied to for weeks and they DO NOT REPLY AT ALL most of the time.
Even general questions are not answered and we do not have documentation for common issues critical to news websites.
Like AMP, performance, ad placement etc.
We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.
