Theme Option page is not "active" after update. Can´t go on from General Options, the links are not active. I'm not the only one having this problem according to the support site. Where, by the way, no one seems to work. Been waiting a full day for an answer...
Buying this theme was obviously a mistake.
Author response
Hi there,
We are really disappointed from your feedback!
You purchased the theme and faced a trouble, Did you followed the troubleshooting steps before you say it's an internal bug in the theme?
- Did you disable the plugins to check the problem source?
- Did you check the theme's documentation for an answer ?
- Did you open a support ticket before this feedback ?
Actually you didn't do anything except this horrible feedback and then you opened a support ticket which typically get answered within 2 business days.
Although you opened the ticket in the weekend we answered your ticket in non-working hours as part of our commitment to helping our customers as much as possible.
If your problem is not fixed after contacting the support team then you have the right to write a feedback or ask for a refund if there is a real bug in our theme.
Thank’s,
Jest OK! Jestem zadowolony z zakupu.
Author response
Thank you for your kind thoughts and words!
O tema até que é bom, mas infelizmente o tema enviado é um pouco diferente do anunciado. O anunciado tem bastante melhorias, mas nos entregam uma versão anterior. Eles prometem uma atualização que nunca chega. Até aqui, muito decepcionado com a compra. Espero que realmente atualizem e nos entregue um tema pelo menos com a mesma qualidade da demo apresentada aqui na loja.
I had given them one star by mistake as I had not read the documentation where they had mentioned the rules and regulations for the support,
Sorry Badia take your 5 Stars back. Thanks for the amazing support.
Author response
Thank you for your kind thoughts and words!
The theme is not updated and the support has very poor feedback to costumers
A very good theme !
Author response
Thank you for your interest,
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Great theme. Light and correct. Thank you guys!
Thanks for the really fast answer.
That's was to a 5 star
lovely when you need help and then I go so fast.
Very nice
it's amazing
Long wait time for responses regarding a number of different issues over the past, but primarily this review comes from the fact they have been misleading us about a "big update" for a number of months.
My support actually expired in the entire time I've been waiting for this "update" and they failed to provide any information and then stopped replying to my messages.
EXTREMELY poor service lately.
Author response
Hello,
- At first: we must apologies about the delay of the update , which happen because of some causes out of our hands. We are really working hard to deliver the update soon.
- Regarding the support, we always provide the necessary help for our clients without the need to purchase a new support time.
- For those people who have been promised to have the beta update first, we will give them 3 months free support time start from the day the update is released.
- At last, we always work hard to deliver the best services for our clients and we will make sure to solve all the issues within 48 hours.
Regards
nice one
Very beautiful and responsive theme! It worth paying for it!
by biggia 1 year ago
Bellissimo tema per wordpress altamente customizzabile e con un sacco di opzioni e configurazioni.
L'assistenza è impeccabile e risolve tutti i problemi.
