The code have a lot of issues. There are a lot of problems with google webmaster, translations, etc. I dont recomend this theme.The demo content is missing (Practically can not be installed), when the theme get an update and you update it the site fall down and you need to restart it. It has many incompatibilities with the plugins with which the theme should work. And the support can not answer which is the best configuration for the pluggins for which it works. It is not SEO friendly, and the page has a rating of 59/100 for smartphone and 69/100 for Browser from google speed test.
Did you create a thread on our support forums to get help regarding these issues?! We didn't receive complaints like yours before! So, please start a new topic on our support site so we could assist you in.
Very good theme, everything is as expected from the demos and the screenshots, the SEO optimization is also good and their technical support is working good now to answer questions and solve possible bugs, I recommend you to buy it.