I'm very sorry, but it seems to us that this is a mistake of some kind. We've looked all over our support platform and there's no ticket we can see which should lead to this rating. Can you please make sure to register a new ticket with us at http://www.bigbangthemes.net/contact-us/ and we'll make sure to either refund you if you're dissatisfied or help you out if there's anything that we can do
I love the look of the theme - exactly what I was looking for. But the customer support has been outstanding. They have been responsive and have gone above and beyond what I ever expected. BigBang is the real deal.