150 comments found.
presale question can I use 1 license for my sub domain ex: abc.huydecor.com, xyz.huydecor.com Thanks
Hi there,
First off, thank you for your interest.
As per envato regular lisense policy, you can use your purchcase code on on elive domain. After you’re done on your sub domain, you can easly disconnect it from your subdomain and then use it on your actual domain without any problem.
Thanks
Thank for you response, For example: I use license for abc.huydecor.com. Then if i want to use it for xyz.huydecor.com, I have to disconnect right? then I won’t be able to update to abc.huydecor.com
Hi,
Yes, correct. Please feel free to let us know if you have further questions / concerns.
Thanks
Thanks, one more question Can I remove woocommerce from this theme to improve speed? I want when the customer clicks on the product, the contact form7 will appear to fill in the information. Can I do that?
I mean like this landing: https://dienmaynewsun.com/search-gia-khuyen-mai-may-hut-chan-khong-tai-mien-bac
Hi
You need a plugin or an expert, there is no limit on our framework.
I bought your product, hope to have your support during use thanks
Hi there,
Thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
My website is very different from the demo right now Please help me, thanks
Hey,
Sure, our will gladly help you out to install the demodata. Please check your ticket.
Thanks
I have submitted a ticket. How long do I have to wait for support?
Hello,
Our response time may sometimes up to 24 hours depending on the tickets in the queue and the different timezone we’re located.
Thanks for your patiances
How to fix purchase form on mobile device like on desktop. Thanks. mobile (not good): https://i.imgur.com/YCjbTTI.png PC (very good): https://i.imgur.com/BfevrLy.png
seems to be confused between price and promotion price. (Watch Sports Edition)
Hi,
In order to be helpfull, we need to see more details. This is a public platform, where we do not provide customer support service because sometimes login access may be required. So, in case help is needed, please feel free to open a ticket and our team will be back to you as soon as possible.
Have a nice weekend! 
hi. I am interested in this theme but the demo does not show how to add multiple products to the cart. It goes straight to checkout no matter which watch you select. Can this theme be used for multiple products? and does it have a cart? If so, where can I test a full working demo
Hi
You can use for multiple products, In the current demo, the addtocart feature is set to redirect to the cart page, so it works this way.
https://ninetheme.com/themes/proland/shop/Might have missed it but is this PHP 8.0 compatible?
Hi there,
Thanks for purchasing.
Yes, it’s compatible with the PHP 8.0.
Thanks
Hello, I was trying to start google ads campaign but they rejected it because of potentially malware software in the website. As none of my used tools detects any kind of threats for me, they suggested to contact developer of the website for further assistance. Can you help me?
Hi,
Malware is a problem with your server, template codes are controlled by Envato so it is impossible for a bad software to reach you from us. You need to contact your server administrator, they will clear your codes on the server.
Hello, thank you for your answer, I will contact them. And please also advise me of how to make updates of your theme. I am just unable to activate your theme because when I enter license key in NineTheme plugin, nothing happens, just circle spins in the button all the time and that’s it. Can you advice me of how to solve this issue so I could update your theme easily?
Hi again, my server administrator responded that this problem is because of website code. I can provide those links (I can forward google ads support email) for you to check, maybe it would help. How can I do this?
Hi,
I’m sorry about this because we can’t provide any help for your website issues, if there are usage errors with our template you need to open a ticket here. https://9theme.ticksy.com/tickets/
Also you can update theme and plugins with this plugin : https://www.envato.com/lp/market-plugin/
NOTE : You cannot open a ticket because your support period has expired, you must purchase a new support license code.
Hi there! Bought this item on 2022-05-19 12:32:32 UTC, and today installed the them and try to finish the setup (plugins, activation). I have an issue with the purchased ID when want to activate Proland theme. Any solutions for this matter, please?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hey,
i’ve just purchased and installed the Single Product Landing Page WordPress Theme – Proland.
I’ve got several issues/questions but I even don’t understand how to submit a ticket at https://9theme.ticksy.com/submit/ Which product/category should I choose from the list there? Where do I enter my purchased code to submit a ticket?
Thanks in advance.
Hi there,
First off, thanks for purchasing.
Sure, you need to select Proland theme among the available categories as shown here: https://nimb.ws/b2t9pV
Thanks
Thank you. Yesterday I was unable to find appropriate category. The ticket has been submitted. Have a nice day!
Hey,
We thank you. Your issues / questions will be addressed quickly by our dedicated support team.
Have a nice day too
Does this licence only works for single domain? I had installed on a domain in the past and now that this website is down, I want to install it on a new one. But the system is not recognizing my licence
Hi there,
Thanks for purchasing.
Yes, as per envato regular lisense policy, you can use one lisense on single domain. You need to disconnecte your lisense before you use it on your new domain as shown here: https://nimb.ws/bFdcM9
Cheers
Thank you for your support. The problem is that the domain is not active anymore, expired and I cannot access the website. COuld you disconnect manually my licence from www.kitautomobile.com so that I could install it again?
Hey,
Sure thing. I just disconnected it manually for you. You may use your lisense code on your new domain without any problem
Cheers
Thanks, but it is still showing error when I try to activate on the new website.
Hello,
We tested it and it’s working as expected. Can you please post a message to our support account by also providing your site login access and our team will have a look.
Cheers
Thanks, I confirm now all is working fine. Thank you for your kind support
Hey,
Sure, glad that is sorted out.
Happy New Year
Hello, this has been asked, but not answered in this section. Where do the emails from the Newsletter go?
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Hi,
When I setup payment gateways, and when I have paypal and credit cards, when visitor chppse which payment he/she want, they must press enter after choose payment to refresh checkout page. How to solve problem? I thought some plugin is problem, but I disabled all plugins (except plugins for proland) but it is same thing. How to solve this?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi, I have created a ticket on your support desk and I have no response yet… The item purchase code you provide at Evanto don’t work…. Can you solve it quickly? Thanks
Hi
Please check your ticket, Our help team will reply you within 12-24 hours, thanks for your understanding.
there is some css/script added so page is visible only when completely loaded, before that it shoes black circles rotating. how can we disable that?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
I have a poor speed experience after using it, how can I optimize it?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi I have a problem with your theme. When in the mobile version the menu and buttons do not work. Please help me.
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
My website’s (https://www.vilimed.com) mobile menu stopped revealing and it seems that I am not getting updates of this theme.
Hi,
We’ve updated theme on 12 April 21. So, please update your theme to its latest version with Envato Market plugin and then clear out your browser caches and give another try again.
Cheers!
Thank you for your answer but I can’t update the theme because I can’t activate it. When I enter purchase code and click “Activate” button it becomes inactive with the circle inside spinning all the time. And nothing happens.
Hi,
Please post a message to our support account providing a temp wp login access as well. So, we’ll address it closer for you.
Cheers!
Hello, I have posted a message to your support account but no one responded. Could you please check if they got temporary logins?
Hi,
Sure. I just checked but we’ve not got any eamail from you yet. Would you mind to send them again and let us know here so we’ll check one again?
Cheers!
Just send another message on your support page. Please check.
Hi,
Please check your mail inboz now. It’s been addressed.
Have a nice day!
Thank you, now everything works fine! Have a nice day!
Hi,
If you want to rate us, you can use the stars on the download page, thank you!
https://themeforest.net/downloadsHello , After instaling the theme on my wordpress , all going well . The wizard went well But i dont get the sample pages , product …etc given with the data import here is the website kibi.ma/wp
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Is this theme compatible with Wordpress 5.7?
Hi
Yes compatible, if you need help please let us know
Regards
Hi,
Love theme so much that I bought another license for another website. However, I am having the same issue I had before. After we went live, the mobile menu (three bars in top right corner) is totally unresponsive. Everything else works fine. I had this issue with the previous website and one of your techs helped me out. I need your help once again. Thanks!
Dan
Hi Dan,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello, some reason the mobile /responsive menu (three bars in top right corner) is not revealing the menu https://graphicmarks.com/ . I’ve tried to place a ticket however is says my purchase is expired. I see other above have had a similar issue recently so makes me think its a more wide spread issue. Can you all update on your end? I don’t wish to purchase additional support just want the site functioning prior to your update. please let me know how to correct this.
Hi there,
Thanks for purchasing.
Sure thing. Done, please clear out your browser caches and give another try now.
Cheers!
for some reason the mobile/responsive menu (three bars in top right corner) is not revealing the menu https://graphicmarks.com/
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Love the theme. Smooth features. Everything is working fine for me but I have two questions. 1: for some reason the mobile/responsive menu (three bars in top right corner) is not revealing the menu (https://c7s.760.myftpupload.com/occ-products/). I can click the link but it never shows me anything? 2: I have a question in regards to the image gallery on the products page. (https://ninetheme.com/themes/proland/product/watch-original/) Can we open all images in a pop-up PrettyPicture mode instead of opening to a large image? It takes you off the page and you have to click ‘back’ to get back to the product. Thanks for all your assistance!
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
