Discussion on WordPress Product Landing Page Theme - Proland

Ninetheme

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99 comments found.

Hello, I purschased your theme a year ago and I want to install it now – when i uppload on WP it says “css” file is missing – why is this occuring?

Hi there,

Thanks for purchasing. Please submit a ticket on our support desk here: https://9theme.ticksy.com We’ll gladly help you out with your issues / questions.

Cheers!

Hi There ,,....... just bought your theme looks great easy sample data installation ,.... but some information is missing on how to documentation,...Just submitted a ticket #1582731 with the following questions:

Hi, I want to use Pre order / PayPal template but your theme missing explanation on how to customize top menu button / forms: • 1)How to edit “pre order now” and/or “buy it now” at the right corner of main/ top menu. • a)A window opens with the available product where I can chose the color but it doesn’t give you an option to chose the size(even though available sizes are shown) and/or a quantity of the product(like one watch or 2, or 3). How can I do that? • b)When product is selected and button “checkout” is pressed it opens a new page /form that is asking to provide name, email, address and country. -After pressing “Finish purchase” where is all of this collected information is stored? - How can I connect Mailchimp or any other plugin to collect this info? - Can I be notified via email that somebody did a require? 2) When all this information is entered and “finished purchased” a message in green is visible: “thank you for your message! Your message have been sent”. – How/where can I add it message “thank you for your message! Your message have been sent” – How I can add a PayPal button after that asking to pay a down-payment? Awaiting for you brief response!

3) Where are the forms you use a stored so I can add them?
 4) How to do a popup form to work?
  5) The newsletter signup at the bottom of the page how does this work?
  Where these emails are will be stored?
  With witch plugin this newsletter form works?
     An how can connected to a plugin if it is already not connected
   6) How can I add a second button (like a PayPal or Newsletter button) at the top right of the main menu?

Hi :)

Thank you for purchasing our theme.

Please check your ticket now and please make sure that you’ve provided a temp. wp admin access, which will to help us to provide a better customer support service to you.

Note: Pease also note that we do not provide any customer support service in this comment area as we have a support desk to provide support service.

Cheers!

HI, I did not receive an answers on the ticket #1582731 i submitted few days ago,... so I’m submitting a new ticket and hope this time i will get answers on my questions

Hi there,

Sory for the delay in the response due to some unexcpected technical issues we’ve gone through. Please review your ticket now. #1585767

Cheers!

just got a response on my second ticket. Thanks!

Glad to hear that :)

Just keep in mind that sometimes due to the unexpected number of tickets on the queue and the different timezone we’re living in may cause a bit longer response time but we try to reply almost all tickets within 24 hours.

Have a lovely day!

Cheers

Hi there, unfortunately, I cant find in the documentation how to customize 404 page. Can you please provide this information? I not sure that I need extend support because of lack of information in doc.

Hi, I cant do that because my support is expired and your system does not allow create a ticket. Can I send purchase code via email? The settings is very difficult to understand, Im trying to work with your doc – but links video not active. https://www.screencast.com/t/RSQhPSBHX, and doc about form creating – only says what you can create in this section, but there is no step by step instructions.

My point that I don’t want to extend support (to create simple “how-to” questions as a ticket) because of lack of information in doc.

Hi

You need to use child theme and add Proland 404.php file, you can change this file via child theme. There is no option to control theme 404 page without child theme.

Regards

Hi,

Yes, sure you can post your purchase code and the related website url to the following address:

https://themeforest.net/user/ninetheme-support

Cheers!

Hi can someone please help me fix the product section “Our Collection” on the landing page. I only sell 3 products and the section looks very messed up. Please let me know how to use that products page widget with less than 4 items.

Hi there,

Thanks for purchasing. Please submit a ticket on our support desk here: https://9theme.ticksy.com We’ll gladly help you out with your issues / questions.

Cheers!

I have open a Private ticket on your website PRIVATE TICKET #1654742

I am still waiting a reply. It is urgent.

replied

Hello,

I’m having issue with contact form 7. When submitting the form it is reloading the page and also not showing error message only it make input field red like this https://snag.gy/nTJazG.jpg, i deactivate all the plugins still reloading the page, when i switched the theme to twenty17 contact form 7 working fine without reloading the page.

Can you please help how can i resolve this issue?

Thanks

Hi,

Thanks for purchasing.

Please submit a ticket on our support desk here: https://9theme.ticksy.com/ Our support team will help you out with your issues.

Cheers!

Just updated the main Proland theme, although I am using the child theme, it seems to have messed up the header and the google map under the contact form no longer works. Is it possible to roll it back or install the old version?

Seems some items have come back, any way to get the google maps to work? Is it a widget?

Hi,

Please submit a ticket on our support desk or post a message to the following mail address providing your login credentials.

https://themeforest.net/user/ninetheme-support

​Hi, I would like to know how can I create the same blog page as on your demo https://www.screencast.com/t/WQ60AnuyYHB​

Im tryng to create ticket via support system but it doesn’t work: ​Hi,

I would like to know how can I create the same blog page as on your demo https://www.screencast.com/t/WQ60AnuyYHB​

Hi,

It’s the ticksy support system, which we have no any infuence over it. And also we keep getting news ticket every day from our clients without any issues. However, if you support time is expired, then you need to renew your support.

Also, we’ve explained on how to get set the Blog page on our documentation. Once you select your Blog page as your post page: http://prntscr.com/kwj0gw you’ll have it. You dont have to do anything else as the demo blog page comes defaultly.

Cheers!

Hi,

Also, I’d kindly let you know that the ticksy systems database has recently undergone a huge update. so, please delete your account and create a new ticket.

Cheers!

Hello in the part of blop in the foote he puts: Launch beautiful, responsive websites faster with themes

How can I remove it? I do not see it anywhere. Thank you

Hi,

Please submit a ticket on our support center here: https://9theme.ticksy.com/ Our support team will help you out.

Cheers!

frimaq

frimaq Purchased

Hello in the part of blog in the footer he puts: “Launch beautiful, responsive websites faster with themes”

How can I remove it? I do not see it anywhere. Thank you

PD: the ticket system does not work, it gives me an error: “WHOOPS, SOMETHING WENT WRONG … “

Hi,

Thanks for purchasing.

Actually the ticksy system is working as we already get new tickets everyday. The ticksy had updated its system including database. So, please delete your account and re-try open anew ticket.

Cheers!

Hi, where can I find Google Analytics Field? There is no info in doc

my support code is expired and I dont want to renew it only to ask the question which should be in doc, because it is in your feature list

Hi

If you mean Google Analytics you can use this plugin : https://tr.wordpress.org/plugins/google-analytics-dashboard-for-wp/

I need to understand how to add GA tracking code without developer. Does your theme has a field for this in settings? thnx

Hi Pre Sale Question. For your product landing page subscribe to mailchimp version – Can i remove all the parts of the website & just leave the email capturing section up? Thanks!

Hi

Yes of course, our support center will help you

Cheers!

Just another question – If i sign up for WP now it’s gonna be version 5.0.2 if im not wrong. Will 2 themes in particular work with this?

1. Product landing page 2. Indiegogo theme.

Thanks!

Yes, our all themes compatible all of WP versions as 5.0.2, you can use all homepage demos on 1 WP system.

maioiam

maioiam Purchased

After installing the new WP my theme started to be buggy. And now you send me a notification that there is a update of this theme. How can I update the theme without loosing the current site?

https://9theme.ticksy.com/tickets/ please open a ticket for technical support
maioiam

maioiam Purchased

I do not have the valid tech support anymore, and it is probably caused update. Can you investigate it?

Hi there,

I can assure you that we’ve tested it multiple times on our end without running into this problem. So, it’s not an update related issue.

Also, please keep in mind that we do not provide customer support service in the envato comment area. You need to get in touch with our support team in order to get technical support service.

https://9theme.ticksy.com

Thanks for your understanding.

Cheers!

The teams dont line up

Hi there,

Thanks for purchasing.

Please submit a ticket on our support center provided here: https://9theme.ticksy.com Our support team will help you out with your issues.

Cheers!

Hi guys great theme. Just bought it. My question is: When i go to Visual Composer articles for this theme, the videos are only in 360p and its impossible for me to see whats going on in the videos. Do you guys have another step by step guide? Or is it possible to get the quality up to 1080? Would be a great tool for newbies like me ;)

Hi there :)

Thanks for purchasing.

Please submit a ticket on our support center provided here: https://9theme.ticksy.com Our support team will help you out with your issues.

Cheers!

Trixxs

Trixxs Purchased

Please check your support team. Been wasting time on support that does not take their time to read the tickets being sent. Spent 6 days back and forward just getting a message trough that icons are missing from the theme. disappointing.

Hi,

Sory for any inconveniances you may face.

Please review your ticket now. It’s been resolved.

Cheers!

heathbr7

heathbr7 Purchased

Can you add a captcha to the contact form? I’m getting so much spam :(

heathbr7

heathbr7 Purchased

Thanks! Got it on the form, but it shows reversed before you hit the contact button (should be hidden), then shows correctly when it flips. Do i put the code in the wrong spot?

Hi there

We need to check somethings, Please extend your support time to get better help.

Please submit a ticket on our support center provided here: https://9theme.ticksy.com Our support team will help you out with your issues.

Cheers!

Proland used the vulnerable YellowPencil Plugin, right? My site got hacked, I luckily restored it, and it seems it was an exploit of the yellowpencil. However, a bit sad about the reaction as I contacted them about the malfunction before I came aware of the vulnerability, and they never reacted.

Hi there,

First off, sory to hear that. No, Yellow Pencil is not a required plugin. Besides, we’ve deleted it from our theme for a long time ago. If you run into any trouble with the theme itself, please post a mail to the following account:

https://themeforest.net/user/ninetheme-support

Cheers!

Where can I see which is the latest version of the theme? Is there a changelog?

Hi

Please use Envato Update plugin, here : admin – appereance – install plugins. Activate and fill the plugin inputs to connect your Envato account, it will give all your purchases and updates

Cheers!

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