157 comments found.
Hello, our domain has changed (closed), how can we activate the them on the new domain name?
Hi there,
Thanks for reachin out.
Sure, I just disconnect your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
Thank you!
You’re most welcome. Have a nice weekend ahead! 
Your theme appears to not have installed completely or correctly. The issue seems to be with the Merlin Demodata not installing all of the customization options.
Any idea why it would not completely install on a Bluehost server and not a Nexcess one? How do I load the rest of the content?
Please advise.
Hi
Please check your ticket, replied.
I used up the license on a generic clodways subdomain while client’s project was in development. How do I deregister it from that to use the license on their production domain?
Hi
Please open a ticket here: https://9theme.ticksy.com/tickets/
I did. After I posted here.
Hey,
Sure, thank you. Please check yout ticket.
Thanks
Theme is not working on php 8.1 and php 8.2
Hi, our server php version is 8.2
but we tried it on 8.2 lot of error and we switch to php 8.1 still error showing
Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /wp-includes/functions.php on line 7053
Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated wp-includes/functions.php on line 2165
Deprecated: preg_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /wp-admin/includes/plugin.php on line 2088
Deprecated: strip_tags(): Passing null to parameter #1 ($string) of type string is deprecated in /wp-admin/admin-header.php on line 36
Hi,
These errors are not template related, the warnings in the list contain code that is deprecated in WP core files. You can ignore these. You must hide WordPress errors on an active website, be careful.
Hi there,
Thanks for reaching out.
Sure. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
Its redirect me to the home page.
Hi
We are really sorry for problem, please check : https://ninetheme.com/docs/wpbakery-page-builder-themes-documentation/Is it possible to display an image carousel instead of the image for the “Split Left/Right” section?
Hi there,
Thanks for reaching out.
There is currently not such an image carousel option but I’ll note this request down and reported to our team. If possible, we’ll add it in the next theme update.
Thanks
Hi, Im interested for your theme, just want to ask some feature, Is this support for subscription feature? Like i want build 3 feature subscription (regular, gold, etc) and the user can choose and pay the package.
and the second question, is template support login system user after purchase or subscribed the package.
Thanks.
Hi
You will need to use plugins for these features, existing features are made with contact forms.
presale question can I use 1 license for my sub domain ex: abc.huydecor.com, xyz.huydecor.com Thanks
Hi there,
First off, thank you for your interest.
As per envato regular lisense policy, you can use your purchcase code on on elive domain. After you’re done on your sub domain, you can easly disconnect it from your subdomain and then use it on your actual domain without any problem.
Thanks
Thank for you response, For example: I use license for abc.huydecor.com. Then if i want to use it for xyz.huydecor.com, I have to disconnect right? then I won’t be able to update to abc.huydecor.com
Hi,
Yes, correct. Please feel free to let us know if you have further questions / concerns.
Thanks
Thanks, one more question Can I remove woocommerce from this theme to improve speed? I want when the customer clicks on the product, the contact form7 will appear to fill in the information. Can I do that?
I mean like this landing: https://dienmaynewsun.com/search-gia-khuyen-mai-may-hut-chan-khong-tai-mien-bac
Hi
You need a plugin or an expert, there is no limit on our framework.
I bought your product, hope to have your support during use thanks
Hi there,
Thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
My website is very different from the demo right now Please help me, thanks
Hey,
Sure, our will gladly help you out to install the demodata. Please check your ticket.
Thanks
I have submitted a ticket. How long do I have to wait for support?
Hello,
Our response time may sometimes up to 24 hours depending on the tickets in the queue and the different timezone we’re located.
Thanks for your patiances
How to fix purchase form on mobile device like on desktop. Thanks. mobile (not good): https://i.imgur.com/YCjbTTI.png PC (very good): https://i.imgur.com/BfevrLy.png
seems to be confused between price and promotion price. (Watch Sports Edition)
Hi,
In order to be helpfull, we need to see more details. This is a public platform, where we do not provide customer support service because sometimes login access may be required. So, in case help is needed, please feel free to open a ticket and our team will be back to you as soon as possible.
Have a nice weekend!
hi. I am interested in this theme but the demo does not show how to add multiple products to the cart. It goes straight to checkout no matter which watch you select. Can this theme be used for multiple products? and does it have a cart? If so, where can I test a full working demo
Hi
You can use for multiple products, In the current demo, the addtocart feature is set to redirect to the cart page, so it works this way.
https://ninetheme.com/themes/proland/shop/Might have missed it but is this PHP 8.0 compatible?
Hi there,
Thanks for purchasing.
Yes, it’s compatible with the PHP 8.0.
Thanks
Hello, I was trying to start google ads campaign but they rejected it because of potentially malware software in the website. As none of my used tools detects any kind of threats for me, they suggested to contact developer of the website for further assistance. Can you help me?
Hi,
Malware is a problem with your server, template codes are controlled by Envato so it is impossible for a bad software to reach you from us. You need to contact your server administrator, they will clear your codes on the server.
Hello, thank you for your answer, I will contact them. And please also advise me of how to make updates of your theme. I am just unable to activate your theme because when I enter license key in NineTheme plugin, nothing happens, just circle spins in the button all the time and that’s it. Can you advice me of how to solve this issue so I could update your theme easily?
Hi again, my server administrator responded that this problem is because of website code. I can provide those links (I can forward google ads support email) for you to check, maybe it would help. How can I do this?
Hi,
I’m sorry about this because we can’t provide any help for your website issues, if there are usage errors with our template you need to open a ticket here. https://9theme.ticksy.com/tickets/
Also you can update theme and plugins with this plugin : https://www.envato.com/lp/market-plugin/
NOTE : You cannot open a ticket because your support period has expired, you must purchase a new support license code.
Hi there! Bought this item on 2022-05-19 12:32:32 UTC, and today installed the them and try to finish the setup (plugins, activation). I have an issue with the purchased ID when want to activate Proland theme. Any solutions for this matter, please?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hey,
i’ve just purchased and installed the Single Product Landing Page WordPress Theme – Proland.
I’ve got several issues/questions but I even don’t understand how to submit a ticket at https://9theme.ticksy.com/submit/ Which product/category should I choose from the list there? Where do I enter my purchased code to submit a ticket?
Thanks in advance.
Hi there,
First off, thanks for purchasing.
Sure, you need to select Proland theme among the available categories as shown here: https://nimb.ws/b2t9pV
Thanks
Thank you. Yesterday I was unable to find appropriate category. The ticket has been submitted. Have a nice day!
Hey,
We thank you. Your issues / questions will be addressed quickly by our dedicated support team.
Have a nice day too
Does this licence only works for single domain? I had installed on a domain in the past and now that this website is down, I want to install it on a new one. But the system is not recognizing my licence
Hi there,
Thanks for purchasing.
Yes, as per envato regular lisense policy, you can use one lisense on single domain. You need to disconnecte your lisense before you use it on your new domain as shown here: https://nimb.ws/bFdcM9
Cheers
Thank you for your support. The problem is that the domain is not active anymore, expired and I cannot access the website. COuld you disconnect manually my licence from www.kitautomobile.com so that I could install it again?
Hey,
Sure thing. I just disconnected it manually for you. You may use your lisense code on your new domain without any problem
Cheers
Thanks, but it is still showing error when I try to activate on the new website.
Hello,
We tested it and it’s working as expected. Can you please post a message to our support account by also providing your site login access and our team will have a look.
Cheers
Thanks, I confirm now all is working fine. Thank you for your kind support
Hey,
Sure, glad that is sorted out.
Happy New Year
Hello, this has been asked, but not answered in this section. Where do the emails from the Newsletter go?
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Hi,
When I setup payment gateways, and when I have paypal and credit cards, when visitor chppse which payment he/she want, they must press enter after choose payment to refresh checkout page. How to solve problem? I thought some plugin is problem, but I disabled all plugins (except plugins for proland) but it is same thing. How to solve this?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi, I have created a ticket on your support desk and I have no response yet… The item purchase code you provide at Evanto don’t work…. Can you solve it quickly? Thanks
Hi
Please check your ticket, Our help team will reply you within 12-24 hours, thanks for your understanding.
there is some css/script added so page is visible only when completely loaded, before that it shoes black circles rotating. how can we disable that?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
I have a poor speed experience after using it, how can I optimize it?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi I have a problem with your theme. When in the mobile version the menu and buttons do not work. Please help me.
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
