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I’ve been using WowWay for about three years and overall, am quite happy with it. Updating to 2.1 broke my gallery though and distorts images to crazy dimensions. Most of the pictures are sized to 1,350×900 but I’ve tried 1,200×800 and 640×480 and the result is still the same. They get stretched in the same manner.
A 1,350px × 900px image is scaled to 52,178px × 773px. I left it active on my site so it can be viewed at the following link.
So far I’ve tried the following:
Tried all the different re-sizing options in the gallery page
Updated the images used in the gallery
Tested 640×480 images.
Disabled most plugins except the following (want to avoid losing some settings and others are required for WowWay according to the manual):
oAuth Twitter Feed for Developers,
Wordpress Backup to Dropbox,
Wordpress Media Tags,
Yet Another Social Media Plugin
The site is running on the latest Wordpress version.
The only other known bug on my site is that using Krown Shortcodes contact form in my pages fails to send an email and directs users to a 404 error instead. All other features seem to work perfectly.
I’ve looked at your theme but after a quick view i can’t see to find anything working bad.. Could you please post more details? The homepage works fine, projects are properly resized, etc..
Please let us know a specific link or project which causes you issues, in order to be able to debug everything easily.
Also, please contact us via our dedicated support system, in order to facilitate the process: http://krownthemes.com/wordpress-support-contact/
Thanks for taking the time to look at it.
The link I posted above did in fact lead directly to the broken page. However, after your post, I decided to check it out using a different browser. It’s working in Internet Explorer but not when I’m using my install of the latest version of Firefox. I see you visited with Chrome.
I’ll do some checking on my browser install to make sure there are no issues specific to my computer or browser install but using a different computer with Firefox didn’t work either. If I don’t figure it out I’ll visit your support link. Thanks again.
Hey, i have a problem with fullscreen galleries. Images appear distorted under firefox 44.0.2. Puppeteer described the same problem some weeks ago. here is a link: http://superhappypeople.net/ it´s a fresh installation with just this page added. can u help? thanks
Thank you for choosing our theme!
These types of errors are usually caused by third party plugins. Please deactivate all your extra plugins and test the galleries again.
I’m loading your site on Firefox now and I’m not able to see the images issue. Have you also tested it from a different computer to see if the problem persist or it might be an isolated case?
If you still have the issue please send us an e-mail with your admin login details here: http://krownthemes.com/wordpress-support-contact/ and we’ll take a look at your code.
Hi, I have these problems ONLY in firefox too. It’s like problem in resizeProjectFull() function and too big img width maybe from wrong aspect ratio. Check my website: http://autoradia.pl
Thank you for using our theme!
Have you also tried to deactivate all the extra plugins and test the galleries?
If this doesn’t work please send us a message to our support center : http://krownthemes.com/wordpress-support-contact/ and we’ll try to identify the cause for the issue in your case.
Having the same problem in firefox! Just upgraded to wordpress 4.2.2 and the gallery fullscreen images broke.
I am sorry for all of these issues, it seems that indeed something broke there after WP4.2, so we’ll attend to this ASAP.
Expect an update today or at least tomorrow morning!
Thanks for looking into it, Ruben. Looking forward to the update.
The update is already in the queue – it should be approved and available within the day.
Hi. I was wondering if the grids have any choices as to what they launch. On the demo, the orange plus sign pops up a really attractive overlay of a portfolio page w/pic AND text, which I love. But if the text is really, long, it wouldn’t be great. Is there a way that the plus sign could launch a link to a page, or is that not a possibility yet?
Thank you for your interest in our product!
We have the option to add a custom link for the portfolio grid thumbs. Please see the “custom link” portfolio item on our demo grid (is the 7th element) to see how it works: http://wowway-demo.krownthemes.com/ .
If there is anything else we can help you with please open a ticket on our dedicated support center here: http://krownthemes.com/wordpress-support-contact/.
I’m trying to decide between your themes “Huge” and “WowWay”...
I’d like to get “WowWay”, but on mobile Safari/Chrome browsers (iPhone 5s, iOS9.3 13E237), the scrolling is much better in “Huge”... in “WowWay”, it doesn’t “flick” up/down… it’s like “Huge” has some sort of inertia setting for scrolling, that’s a lot easier to use.
Is it possible to change the code give the same scrolling feature to WowWay?
I’m kinda hoping that it’s as simple as checking a box or radio button.
Any chance a dev can answer this soon?
First, I’m very sorry for my late answer and I apologize for that!
Thank you for your interest in our products!
Unfortunately there isn’t an easy solution to change the menu functionality in WowWay to look more similar to the Huge menu.
We’re sorry for the inconvenience and thank you for your understanding!
If there is anything else I can help you with, please don’t hesitate to contact us on our dedicated support center: http://krownthemes.com/wordpress-support-contact/
Hello, how would i change color of the swiper-next / swiper-prev & the share-buttons in the portfolio popup box? They are currently hard to see being dark grey against a slightly light grey background.
Hello! could you help me! I wanna developer a style similar a http://s3.amazonaws.com/buildinternet/live-tutorials/sliding-boxes/index.htm (in effect “KAMIL SMALA”), I do not know how to do
Unfortunately we cannot help with such advanced customizations, the idea of the theme is that what you see is exactly what you get. I cannot expect the theme to look any different than what we advertise.
What you showed me is a totally different thing than what we designed here.
Is there an auto update for this theme that automatically updates the theme with no manual changes needed? Thanks for the help.
And that offers a “set it and forget it” feature that will not require us to have to click anything anymore?
Unfortunately no, you’ll still need to click on the “update” button in order to get the latest theme version from the Envato server were we’re uploading it.
Hi. I installed the Envato Market Plugin but your theme does not offer an update in the theme list. Can you advise? Thanks.
If the next theme update will not appear in the theme list then you should contact the plugin authors and ask their assistance about the plugin issues.
Thank you for your understanding!
I like the look of this theme, and it is really close to what I’m after, but is it possible to configure it so that the portfolio isn’t full page, closer to a boxed grid in the center? Thanks
Thank you for your interest in our theme!
Only for the portfolio items we do have the option to set the displayed window size (http://wowway-demo.krownthemes.com/portfolio/huge/).
If you’re after customizing the entire portfolio page grid and change it’s fullwidth design this will be possible with some custom CSS to reduce the page width. You’ll have to set the sidebar to a fixed position then and I’m not really sure how well the page will look.
I can provide the CSS code for this but I would definitely recommend to use the fullwidth design.
Please let me know if you have any other questions.
Krown Portfolio & shortcode plugins are giving me this error when i try to install “The plugin does not have a valid header.”
only when am using child theme
The included plugins won’t install or update if the child theme is active.
To manually upload a new plugin version, please go to includes/plugins theme folder where you can find the zip files for the included plugins.
Hello KrownThemes team!
Thanks for great themes.
I’ve been using WowWay for three years at http://studio.movio.id/
Used for showcasing video portfolio which is embedded from youtube.
Recently I updated to 2.1 to get better performance on mobile devices.
But I can’t find a way to embed video from youtube.
I need this feature, because Wowway gallery doesn’t support 360 video and HD video (more than 32MB).
Could you please help me embedding youtube video?
Thanks for your commitment and support!
Please read this article: http://wordpress-support.krownthemes.com/article/216-vimeoyoutube-embedding
Hi! Great theme! Also, I can´t find the wowwway-import.xml into the zip. Where can I find it? if it´s still available. Thank you!
Please make sure that you unzip the theme folder downloaded from the Envato account in order to find all the files included as indicated here in Envato documentation: https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.63340711.946001782.1445416497 .
Thanks for the quick answer! Re-downloaded the zip from my account and found the xml, thanks for the help!!
That’s great! You are welcome!
Hi there, I’ve downloaded and installed both the theme and the child theme, however, unfortunately the child theme makes it look exactly the same (no example images or anything) – could you please advise on how to get the child theme to work as it does in the example.
The child theme is only needed if you want to customize the theme but the demo content is separately in a xml file from the theme package.
Please see this video tutorial about how to install the theme and import the demo content: http://wordpress-support.krownthemes.com/article/283-install-the-theme-and-setup-demo-content .
You’re a legend mate – thank you
(sorry for my bad English)
Changing the theme default resizing functions for the portfolio grid will require customization work. Unfortunately we cannot include this types of changes in our support service as stated in the support terms.
Just as a note, on a 27” screen with the sidebar option “always show” I have 4 columns for the demo portfolio homepage: http://wowway-demo.krownthemes.com/ (and 5 columns when the “always hide” sidebar option is active).
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