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Please help with the following.
When clicking on a picture of a gallery, you don’t get to see the whole picture.
It crops the picture on the top and bottom. Please help me find a solution for this.
Hi, Please see in theme options this is set to no https://prnt.sc/yydj2m – https://prnt.sc/yydkm6
Please use our client support http://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Hola el revolution slider no tiene licencia? por que ya istale todo pero el revolution slider me sale que ingrese la licencia key me puede ayudar gracias saludos
Hello. Thank you for buying the theme.
As authors who wish to offer Revolution Slider plugin included in our theme, we purchased an extended license from Revolution Slider (Theme Punch). This is a single license code that can be used only to offer the plugin Revolution Slider in our theme as included.
We offer plugin updates through theme updates.
If you need further help to import included demo sliders, we can help with that in support
Please use our client support http://support.wpestate.org/ for assistance. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Hey, how about SEO. Is this theme optimized for SEO?
Hi. We follow Wordpress standards for building the theme, and Wordpress has SEO default option (site title, excerpt). If you wish to use more options, you can use plugins like SEO YOAST. If you need to do something specific, please let me know so that i can answer with more details. Thank you
Does it support the Arabic language
Hello, We do not have a final rtl version of the theme design and we do not officially confirm rtl as supported feature. You can find a version of the rtl.css we have done so far in wpestate folder
Can you help with my problem, my front page loads, but when i click on a listing or menu i get a black screen? theproperty4u.co.uk regards Sean
Hi Sean, Thank you for the comment. I only see this https://prnt.sc/zp14d1 I never experienced a black screen before, so please send a ticket with the site url with the theme installed, wp-admin access and enable debug -https://wordpress.org/support/article/debugging-in-wordpress/ It may be a plugin conflict, so before you can try to disable all plugins. Thank you
I wrote you an urgent request for assistance on your support site
Hi. Please confirm the ticket ID to check. Thank you
I answered. Thank you
The main demo theme cannot be installed on the WP.
The pages are not created, the demo images do not enter my gallery.
The main demo theme doesn’t load!
I wrote you an urgent request for assistance on your support website
ID= #196536 marcelo
Hello, Thank you for the ticket. We will help, but please send us the wp-admin access to be able to check the import. Please see also the server requirements if possible with hosting.
can I transalte the theme to RTL language
Change Your Currency=غير اللغة
Hi. We do not have RTL support in wpestate I am afraid. Thank you
Hey! How users can register like agents? Or there no this option
Thank you for the interest.
We have option for front end users to be saved as agents. Screenshot with the options from theme optoons: https://helpv4.wpestatetheme.org/wp-content/uploads/2015/10/user-agent.png
Sorry, my licence expired, is there a documentation ? i couldn’t find it ?
Hi. WpEstate documentation is here https://helpv4.wpestatetheme.org/
any documentation about how to update the theme ? No automatic update detection ?
Hi. When we released theme version with core functionality plugin ,we included the possibility of automatic udpates through envato market plugin – https://helpv4.wpestatetheme.org/article/how-to-update-the-theme/
Please let me know if you need further help.
Hi , i am getting ajax error for ajax search POST https://leietakerdnb.no/testing/wp-admin/admin-ajax.php 403 …........jquery.min.js?ver=3.5.1:2
- i get this error only when i activate the child theme , without child theme works fine
Hi. Since it is coming from wordpress, and it is ajax related, i assume there is some custom code in child theme that cannot allow an ajax operation to complete (which leads to the 403), but it is impossible to debug. You can try to track processes in browser console to see exactly what function is the last one (if the child theme code is read), but it is the only idea I can share.
If you use standard child theme, add the latest themepack child theme to be sure you have the clean default chid theme.
Hi. I’ve bought your theme but something went wrong, so I’m trying to re-build it on another domain. If I deactivate the license on the current website to build the other, would it deactivate the current site. Because I still want to copy the configurations and content to the new site.
Please let me know!
Hi Chuck, Install on the 2nd domain, finish the move of data, and when you are done you delete theme from the un-used domain.
Whats the difference between this theme and WP Residence as they both look like they do the same thing?
Hi Jason, They are both for real estate, but they have different features.
What do you need in terms of features? I can advise which can fit best if I know more details.
Thats just it, what are the different features?
The most important differences are:
a. In Residence we have different search options (like geolocation + radius search in half map).
b. In Residence we have splash page and video header.
c. In Residence we have some specific options exclusively for this theme (custom template for property, custom unit card for property, and some design elements etc), including user types (agent, agency and developer) for front end submission.
d. In Residence we have Elementor plugin support.
e. In Residence we have CRM plugin built for this theme.
These will always stay just in Residence. The features we continue to add will be different, so it’s important you tell me what you need to guide you to which theme can support (or if any theme can support).
sooooo, WP ESTATE is for a single owner website with their own properties, compared to WP Residence being a listing site for other registered users??
Hi Jason, WpResidence can also be for single owner – for example this demo https://demo2.wpresidence.net/
Both can be for single owner, for properties managed in admin.
ok, now I’m fully confused.
One is for Single owner but the other can be used for both Single owners an Registered User owners.
I guess what I wanted was a list of the differences between both, which you haven’t yet provided so I can see the differences
Whats needed is a comparison chart
Hi Jason, The theme difference is in elementor, crm, search options. The only list i have is the one I shared. I can show you the theme backend for both to make an idea. You can send a message here for the the test backend https://themeforest.net/user/wpestate
I need a theme for Commercial properties which have some unique fields instead of bedrooms / baths / etc. Can this theme be used and does it have optional fields that can be used by the admin in place of standard residential field types?
Can you hide Bedroom and Bathroom fields, etc?
Hi webfx59, These are default fields in the theme (bedrooms, bathrooms). They will not show if they do not exist. But in wp-admin -> edit property they will shows as fields, but only for site admin.
You can add custom fields like this https://helpv4.wpestatetheme.org/article/property-custom-fields/
If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate
Hello, Is there a way to duplicate a property?
We have multiple appartements or small house that share the same specificities and we would like to duplicate it and just change some minor details.
Hi. I am afraid we do not have a built-in duplicate option. It is possible you can find a plugin for duplicate custom post types in wordpress, but images will need to be added for each listing to show in the theme built-in slider for each property.
Hi everyone, We are on a short Easter Holiday between Friday, 30th of April – Monday, 3rd of May, but we will do our best to answer as soon as possible to your inquiries starting Tuesday, May 4th. Thank you
My map only shows a pin with a property, I already put 200 to appear, but only 1 appears, what to do?
One question, when my site is accessed by cell phone, does not load the images of the property in the first home, just updating the page that appears. Is there any way to fix this?
Hi marcelohp2009, Thank you for the comment.
The map like this in header https://main.wpestatetheme.org/ should show all pins. If they do not show, check map settings (maybe you put 1 instead of -1 for pins to show) – https://helpv4.wpestatetheme.org/wp-content/uploads/2015/12/limit-pins.png
You can use this help to show all pins as well https://helpv4.wpestatetheme.org/article/google-maps-settings-how-read-from-file-works/
For the 2nd question, I tested our main demo on mobile device https://main.wpestatetheme.org/ and I cannot replicate what you describe.
Please check if you have the latest theme which includes a compatibility fix for wordpress 5.6 lazy load. Maybe you do not have that update and this will solve the issue.
Help to update https://helpv4.wpestatetheme.org/article/how-to-update-the-theme/
Change log https://helpv4.wpestatetheme.org/article/wpestate-change-log-4-0-and-newer/
If you replicate with our demo as well, please send us in support the device details to test further
Please use our client support http://support.wpestate.org/ to send us the details. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Does this theme have an owners widget? When an owner of a property uploads his ad, can he add his profile image so it is visible ion the widget placed inside the single listing page /
Hi, You can have an agent card in WpEstate theme https://main.wpestatetheme.org/properties/trestle-at-wallis-ranch/ but considering all the other messages shared through email, and knowing what your questions were about WpResidence theme, this theme will not have those details for commercial and real estate as you want them to happen. Thank you
PRE PURCHASE QUESTION -
Is there any way of downloading the real state data from the website to an XML file or generating dynamic URLs with XML format?
We are looking for a Real Estate template / tool that let us to generate automatically XML files with all the information with the uploaded propierties.
Looking forward to hear from you soon.
Hi, Thank you for the message. We do not have an export solution in the theme.
There is a 3rd party plugin called WP ALL EXPORT that is known to export as xml or cvs and that may work for what you wish, but must be tested first as we did not test. It is also important to test the file exported with the platform where you wish to import.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars. Price displayed excludes sales tax.
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