4961 comments found.
Is it possible to import airbnb listings through XML or CSV files?
For the individual property listing. I want only one hero image. Is this possible?
Hello, Thank you for the message. For individual property listing we have a layout that looks like this https://prnt.sc/dD3N0e8gp1db and gallery is below https://prnt.sc/s02RaizYZx9E
Please look over our demos to understand what the theme can do and let me know any question you have. I can answer and clear any question before making a decision.
If you need further info or want to test our theme before you make a decision, please send a message from here https://themeforest.net/user/wpestate
Thank you
Hi, Where I can test the Back Office? I want to test it before. Thanks
Hello. We replied via email. Thank you
does the theme support custom Java Script form by default on slider and pages or sidebar ?
please advise as id need to create JS form if all possible i will purchase theme.
Hi, We never tested custom JS form and without a proper test, I cannot advise if it will work or not unfortunately.
If you need further info or want to test our theme before you make a decision, please send a message from here https://themeforest.net/user/wpestate
Thank you
Hi support, The service fee is being deducted to the host earnings. Is there a way that service fee will be reflected during booking cost derails and on top of the total price? In this way, host can get all the money they listed and the guest will be the one being charged of service fee.
Hello. Thank you for the interest. We do not have a fee that is added I am afraid. We only have the fee that is deducted. I have saved the suggestion to our wishlist, but I cannot promise we will add this in the theme future updates.
Thank you
Hello,
I have a few questions about the booking features
1 – I can’t find anywhere a way to set a maximum time and a minimum for reservations, is this normal? or does the feature exist? 2 – Is there a possibility for the owner to choose to activate or deactivate the booking system and keep only the “Contact owner” functionality? 3 – I’m planning to use it for boat rentals, so I know I’ll have to change some of the wording, but apart from that, do you see any issues that make it unsuitable for this kind of need? or nothing to report?
Thank you
Hello. Thank you for the interest in our theme. Please see my reply below
1 – I can’t find anywhere a way to set a maximum time and a minimum for reservations, is this normal? or does the feature exist?
We have min nights or min hours. We do not use max nights or hours. The value is set in pricing section – for default property and custom price period. Help for custom price https://help.wprentals.org/article/how-to-choose-different-prices-for-different-dates/
2 – Is there a possibility for the owner to choose to activate or deactivate the booking system and keep only the “Contact owner” functionality?
—> I am afraid not. This is for admin to control. We will add to wishlist the suggestion to offer the option to owner as well.
3 – I’m planning to use it for boat rentals, so I know I’ll have to change some of the wording, but apart from that, do you see any issues that make it unsuitable for this kind of need? or nothing to report?
—> Our best understanding of boat rental is showcased in this demo https://rentayacht.wprentals.org/ We do not know the business in detail, but you can ask us here what you need to know and we can confirm if the theme functionality supports what you need before making a decision.
Thank you
Hi,
the “sign up” is it something we need? i as notice if somebody signup before they do a booking they become subscribers not customers in the user role.
so when they are subscribers the still can book but they never become customers after the sign up, is that good or is it no diffrence?
can i remove the “sign up” safely if yes how?
Hi,
Thank you for the comment.
The theme works with Subscriber level users so when they register from the theme, they will have a Subscriber role. You use Instant booking with Woo Commerece payments so the theme register is bypassed when a booking is placed. The account is created on Checkout by Woo commerece and then the customer account is created.
I think that you will not have any problems using both roles.
Thank you,
hello, thank you .
so what is subscriber for then? do i need it? can i remove it safely if yes how?
Subscriber is the user role from the theme register, Customer is the user role from WooCommerce register. Customer is generated when user registers through woo commerce, and subscriber is generated when user registers through theme register form. They both have the same options in theme user dashboard panel, where users see their bookings and profile details, so there is no need to remove subscriber. Thank you
thank you, i understand what subscriber is… i cant understand why it need subscriber and the “Sign up” button on the page? i want easy for users not many signup things only when they book.
The button can be removed, if that is what you wish. Put this to no for header https://prnt.sc/Fakb7QUsHOUK Subscriber itself as user type cannot be removed. Users may be prompted to register without the button even if you put no to this button https://prnt.sc/Fakb7QUsHOUK Theme asks register to save favorites, when users send booking from from booking form and instant booking is not enabled. Thank you
hi, can i know, at calendar side booking section, is that can choose the date on same day? such as i want to rent office for 3 hours on 21/11/2023
tq
Hi,
Thank you for the comment.
You can use booking per hour. You have more details on how hourly booking works here: https://help.wprentals.org/article/how-to-setup-hourly-booking/
Thank you,
Hello WPEstate: Can you have multi-vendor rentals by the hour, day and week? Thanks!
Hello, Thank you for the comment and interest in the theme.
We do not have booking by week,
The theme works with hour OR day booking, and if you wish to choose one or another, you can do that for each property with the mixt option enabled. You can register in this demo to see how the submission works too – https://office.wprentals.org/ – help https://help.wprentals.org/article/how-to-setup-hourly-booking/
The multi vendor rentals, not sure what it implies. The theme allows users to register and add listings, but the theme does not have vendor option like woo commerce (users to get paid by admin for their bookings). For payments, the theme manages payments only from user to site admin.
Please look over our demos to understand what the theme can do and let me know any question you have. I can answer and clear any question before making a decision.
If you need further info or want to test our theme before you make a decision, please send a message from here https://themeforest.net/user/wpestate
Thank you
Congrats with the theme. I listed a few pre-sales questions: Your answers for these will help me decide to purchase the theme. Look forward for your response.
1) Between User and Host payment mechanism – once the User makes a booking, will the Host immediately get paid once the Host accepts the booking, or does the payment trigger when User checks-in or checks-out? At what moment/process does Hoster payment trigger? Can host payouts only be requested after the check in date this helps prevent fraud listings?
2) Automatic payouts to hoster?
3) Can Admin choose cancellation policies like (flexible, moderate and strict). Example as follow:
• Flexible = Free cancellation until 24 hours before check-in
• Moderate = Free cancellation until 5 days before check-in. If the guest cancels less than 5 days before check-in, refund is 50%
• Strict = Guests can cancel at least 30 days before check-in and get a 100% refund.
If not, is there a release date to implement this?
4) Automatic cancellation refund based on admin policies?
5) Automatic security deposit refund
6) Can Admin manage roles and restrictions for sub-admins ?
7) Email, documents and mobile verifications from the User side (to protect thief) ? If not, is there a release date to implement this?
Hello. Thank you for the feedback and interest in the theme.
Please see my reply below
Congrats with the theme. I listed a few pre-sales questions: Your answers for these will help me decide to purchase the theme. Look forward for your response.
1) Between User and Host payment mechanism – once the User makes a booking, will the Host immediately get paid once the Host accepts the booking, or does the payment trigger when User checks-in or checks-out? At what moment/process does Hoster payment trigger? Can host payouts only be requested after the check in date this helps prevent fraud listings?
—> We do not have payments to host. Only admin can get money.
2) Automatic payouts to hoster?
—> This is not supported.
3) Can Admin choose cancellation policies like (flexible, moderate and strict). Example as follow:
• Flexible = Free cancellation until 24 hours before check-in
• Moderate = Free cancellation until 5 days before check-in. If the guest cancels less than 5 days before check-in, refund is 50%
• Strict = Guests can cancel at least 30 days before check-in and get a 100% refund.
If not, is there a release date to implement this?
—> we do not have this automatic and we do not have a plan for this feature either.
4) Automatic cancellation refund based on admin policies?
—> This is not possible.
5) Automatic security deposit refund
—> This is not possible.
6) Can Admin manage roles and restrictions for sub-admins ?
—> We have subscriber and admin as wordpress types.
7) Email, documents and mobile verifications from the User side (to protect thief) ? If not, is there a release date to implement this?
—> We do not do email / documents or mobile verification and there is no timeline for this.
Thank you
Can’t delete imported hours in Hourly Ical for years
On My Listings/Calendar, I imported hourly bookings from another testing site with Hourly Ical, all the booking hours were added sucessfully, but all these imported hours could not be deleted even if I followed your instruction to delete them on this My Listings/Calendar. Please test it to resolve these problem which was there for a few years.
Hi,
We test every comment from support.
Please use our client support https://support.wpestate.org/ for assistance. Send us the details as you test and we will look into this. This is also a private support where you can send us your site details (url and wp-admin access).
Thank you,
Hi, can u guys consider to add whatsapp reminder marketing to owner side and user side to remind on when partial payment mode with specific timeline can be set like before 10 days of booking can get auto whatsapp reminder so that it will very efficient
Hi,
Thank you for your message.
I will add your suggestion to our wishlist, but I cannot promise when and if it will be added to the theme.
Thank you,
Thanks, then can know,
I don’t want user to login and can now in code set that when booking, like only ask guest to fill in their name, phone number and email? No need login and etc.
Is that can be done? Tq
Hello, Thank you for the message. If you need user to actual send bookings without login, it is not possible. You can make login automatic with woo commerce checkout – but you need to set deposit and user needs to pay that. Booking is set to instant too. When he pays, account is created – demo https://demo1.wprentals.org/properties/condo-in-liberty-state-park/ – Help https://help.wprentals.org/article/install-woocommerce-and-use-woocommerce-payments/
Please look over our demos to understand what the theme can do and let me know any question you have. I can answer and clear any question before making a decision.
If you need further info or want to test our theme before you make a decision, please send a message from here https://themeforest.net/user/wpestate
Thank you
Hi WpEstate team,
I really like your theme for wprentals. But before i buy i have a question, is it also possible to combine themes? So for example rental houses and RV rentals? So first tab with Homes and second tab with RV rentals on the same wordpress website?
https://iceland.wprentals.org/Hi,
Thank you for your message.
The options for the listing page and booking will be global. You can add different categories but elements in the listing page will be the same, regardless of the category selected.
Thank you,
hi, on the listing page at the bottom is the map to show were the listing position. Now on that map is showing the info details with image etc… How can hide that as is no reason to show the image price etc… on the listing page i just want to show the small icon were the listing is position!
i hope you understand what i mean.
Hi,
Thank you for your messsage.
You can remove the infobox from the map with custom CSS:
.info_details { display: none; }
Please note that the CSS provided needs to be tested as we only worked in preview and that is not a conclusive test.
Thank you,
hello, i only want to hide it on the listing page as is not needed there. do you know how to display: none on the listing page please
Hi. This css works in preview for single property page only https://prnt.sc/ip8tQxh8QnN9
.single-estate_property .info_details { display:none; }
Thank you
thanks that worked fine 
is it possible to control the zoom map on the single property page? as i want the map to be zoomed out so user can see where the listing is on the map. when is very zoomed in is very difficult to understand where the it is.
Hello. Thank you for the follow up.
The zoom for the single property page can be changed via code. We have directions in our help here https://help.wprentals.org/article/how-to-change-the-zoom-level-for-the-map-in-property-page/
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Is every imported demo editable in Elementor? I want to use this one https://iceland.wprentals.org/
Hi,
The Iceland demo was created with Elementor. You have details on the steps that you need to make before and after the demo import in video: https://help.wprentals.org/article/demo-import-video-tutorials/#iceland
Thank you,
Hello. An additional note. In general we use Elementor for homepages, and the theme options for the rest of the pages.
If you need further info or want to test our theme before you make a decision, please send a message from here https://themeforest.net/user/wpestate
Thank you
Can’t delete imported dates in Hourly Ical
I imported some hours from other sites with Hourly Ical, then one date need to cancel. I followed your instruction to delete these imported dates, but it doesn’t work, the hours is still in my site, not be deleted. What is the right way to delete it? Thanks
Actually this problem existed a few years, it is still in the new version theme.
Hi,
Thank you for the comment
We never managed to replicate this behavior. We are happy to review this further. Please give us the exact steps you take to replicate and we will do this for you.
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
Thank you,
Hi, you can test it on your website. Just follow your own instruction to import hourly booking time into a website, but never delete it according to your instruction.
Hi,
We test every comment from support.
Please use our client support https://support.wpestate.org/ for assistance. Send us the details as you test and we will look into this. This is also a private support where you can send us your site details (url and wp-admin access).
Thank you,
Hello, is it possible to disable sticky menu header on desktop (not mobile)
Hi, Thank you for the comment. Sticky menu is by default. It can be replaced by sticky search https://help.wprentals.org/article/advanced-search-form-position/ We do not have on/off for desktop menu, but i will add the idea to wishlist to check on this for the future. Thank you
ok so is not possible with css?
Hi, It may work, I am not sure. You try this this or contact us in support to check further with development team
.customnav{ display:none; }
Thank you
thank you, i added this first and it worked .navbar-fixed-top {display: none;} what is the diffrence from .customnav?
.customnav is just the sticky menu class not sure where the other class shows, but if it works ok then you can leave it. Thank you
We’ve been very pleased so far with WP Rentals but we’re struggling now to find any ability to EDIT a confirmed reservation (add a day to a confirmed booking). The backend seems to allow for changing dates but there’s a big warning DO NOT EDIT FROM BACKEND. And there’s no options to edit or ADD a day on a reservation from the frontend. Am I missing something???
Hello. Thank you for the comment and for the feedback about the theme. A confirmed booking cannot be edited because a confirmed booking can be linked to a deposit and remaining balance which would create issues if dates were changed manually. A confirmed booking can be only be canceled and then a new booking must be added (manually by property owner – help https://help.wprentals.org/article/adddelete-booked-periods-as-owner/ or again by user)
I will save the suggestion as well. If you need help to use the help shared, please send us a message and we will assist asap.
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Is it possible to import reviews from other platforms? Import Airbnb reviews for example
Hello. Thank you for the comment. We do not have import reviews. I checked to see if Airbnb has any documentation on how reviews can be exported but I did not find any help topic https://www.airbnb.com/help/search?q=export%20reviews&p=2 If you have a link to documentation how to export reviews, please send it and I will check it further with development team.
Thank you
I’ve seen some listing themes and widgets that offered the possibility of embedding reviews of places, accommodation, bars and restaurants…
Below are some links about this, but I don’t know if your theme is compatible
https://www.sociablekit.com/tutorials/embed-airbnb-reviews-elementor/ https://www.sociablekit.com/tutorials/embed-tripadvisor-reviews-website/ https://elfsight.com/booking-reviews-widget/Hi, I saw the embed option, but this would be a general site solution. For import, we would need to allow owner to import by property and that is what i was hoping to find in Airbnb documentation. If i see how it is exported, i can check how to import it. If you find such documentation, please let me know. Thank you
In the theme description I saw that it is possible for owners to synchronize their calendars with the largest booking platforms:
“Synchronize your availability calendar with AirBnb, Homeaway or any major booking platform”
- Is it an easy process for the owner to do this synchronization? How it works? Is any technical knowledge and support required? Or can the property owner do this automatically without support from the website developer?
- What other platforms are available for calendar syncing besides Airbnb and Homeaway? (Booking.com, TripAdivisor, Trivago, Skyscanner…)
- Could you mention all the platforms that offer this calendar synchronization?
- Does the process for synchronization change in any way between one platform and another? (Again, can the property owner do this synchronization between all platforms easily?)
I would really appreciate it if you could clarify these questions for me.
Thanks
Hi,
Thank you for the comment.
- Is it an easy process for the owner to do this synchronization? How it works? Is any technical knowledge and support required? Or can the property owner do this automatically without support from the website developer?
-> The process is simple and can be done by pwners. You have all the steps in the below help article: https://help.wprentals.org/article/icalendar-import-export/
: – What other platforms are available for calendar syncing besides Airbnb and Homeaway? (Booking.com, TripAdivisor, Trivago, Skyscanner…)
- Could you mention all the platforms that offer this calendar synchronization?
-> The sync can be done with any platform that supports Icalendar feeds.
Does the process for synchronization change in any way between one platform and another? (Again, can the property owner do this synchronization between all platforms easily?)
-> The owner will manage the Ical feeds.
Thank you,
I really don’t know what other platforms use Ical, can you name others that you’ve seen used besides Airbnb and Homeaway?
Thanks a lot for clarifying my questions
Ical is a standard method, in general used by platforms to sync calendars. Any platform that supports ICAL will work. Thank you
