8755 comments found.
after I done all installation I found problem
Properties by Area—> 0 listing all
Please help.
Hi,
Thank you for your message.
After the demo import, the categories need to be manually adjusted and an image will need to be uploaded for each category. We show the steps that need to be done in our video tutorial for demo import: https://help.wpresidence.net/article/demo-import-video-tutorials/
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Hello, is the map listings available for every country? Also can i use multiole countries for example: I have listings on Turkey, Spain, France. Also are the map connection and listing free?
Also can i add more currency?
Hi,
Thank you for your message.
Hello, is the map listings available for every country? Also can i use multiole countries for example: I have listings on Turkey, Spain, France —-You can add properties from different countries.
Also are the map connection and listing free?Also can i add more currency?
- The theme supports one currency for property submission and payments. You can use the multicurrency switcher for more than one currency but it will be for display purposes only: https://help.wpresidence.net/article/multi-currency-how-is-working/
Thank you
Really bad Technical support : 6 days to change my web to RTL and fix Map listing, i think we lose our time and our money with this company, maybe they don’t have time for customers, they sale and without support .
this is the support ticket no. #229886
1- the first ticket, your work on it were to change the web to RTL and you deleted my home page and then restored it after I complained.
2- After that, the map listing page does not work, and you told me that the reason is unknown? Then you asked me to remove Wordpres and install it again.
3- After installation it also did not work, I fixed it by myself and i sent you the working method in a ticket.
4- After that, the subscriptions and user registration page does not work.
in the end after 6 days you come and say to me that you have too many tickets.
Really, talking to you is a waste of time and money
Anyway, I have screenshots of all the tickets and will let people know how your company works
Hi,
First of all, please accept our sincerest apologies for the inconvenience and frustration you’ve experienced with Wpresidence support. Your satisfaction is important, and we have always tried to help. We regret that we fell short of meeting your expectations.
1- the first ticket, your work on it were to change the web to RTL and you deleted my home page and then restored it after I complained.
This video is unlisted but confirms that the issue you experienced with the RTL child theme was not intentional as it always worked for us as in the video https://www.youtube.com/watch?v=Ch1Wlkv6WRg2- After that, the map listing page does not work, and you told me that the reason is unknown? Then you asked me to remove Wordpres and install it again.
I showed in the ticket that you had errors in the console from your 3rd party plugins. If the pins on the map were a theme problem, the same behavior should have happened even after the site reset. After you reset the site, I disabled your extra plguins and installed the theme, then no errors were shown and the map with pins worked correctly. The reason was not unknown and I advised about the errors from your plugins.
3- After installation it also did not work, I fixed it by myself and i sent you the working method in a ticket.
When I sent you the reply, the pins on the homepage worked. That was the request that you raised. I have provided all the necessary help articles to set the map after you make changes. You assigned the Properties list template and this way the connection between the list and the map was made automatically, but when the Map is set as the page header you need to follow the help articles that I provided. https://help.wpresidence.net/article/custom-header-options/4- After that, the subscriptions and user registration page does not work.
The user’s level label translations need to match in the theme language file and in the core plugin language file. I made a video showing what you need to check. I was not able to check this for you due to limitations for the user that I had.
Thank you, Roxana
hello,
3 – After installation it also did not work, I fixed it by myself and i sent you the working method in a ticket.
please check ticket no. #229852 same error in the map listing Page and home page
you will find screenshot that same problem with out fixing and i taked screenshot after i fix it by myself,
all the translation is done and you will see it in done in your video but i cant find it in the User Role Settings in your WpResidence child theme, User Role Settings in your to chose it
I think next time you should end the matter with your client and take care of him better than talking to him here and wasting the same time you would have solved his problem.
any way i canceled the project and i lost my time and my money .
if you fix it okay if not also okay i don’t care about it, i will not work with your company again and i will not recommend this theme to any one.
Thank you for your precious time
Hi Team ,
Hello [Theme Author or Support Team],
I hope this message finds you well. I recently purchased your theme, [ Residence Real Estate WordPress Theme], from ThemeForest. I am experiencing issues with the proper implementation of the demo content.
[1.Home page functionality issues advanced search 2. in Home page Properties by area Not Imported 3. In latest properties(Home page, i have added more categories not appear in front end .]
I have followed the steps outlined in the theme documentation, but the problem persists. I am using the latest version of the theme.
I would greatly appreciate your assistance in resolving this matter.
Thank you for your time and support.
Best regards,
Thalla Lokesh
Hi,
Thank you for your answer,
We are more than happy to help.
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Hello, as an extra note – we have videos for each demo here https://help.wpresidence.net/article/demo-import-video-tutorials/ We would need to see the domain URL to understand the exact situation and help. If you need our help to check, please use the above details to register in support and send us a ticket with the site info.
Thank you
Hello, I’ve read that the theme has a recurring PayPal payment feature. I would like to ask a question because in Houzez, this doesn’t work well. When a user purchases a membership and it renews, does the theme send a message to the client, along with a new invoice?
Hi,
Thank you for the message.
The theme will send a notification when the new charge will be done. The email sent will not contain an invoice. The user will see more details on his account on the website. The email sent will be a notification that a charge was made.
Thank you,
Hello. If you need further info or want to test our theme before you make a decision, please send a message from here https://themeforest.net/user/wpestate
Thank you
Thank you for your answer, I will contact so i can run some test
I buy the theme thank you for your answers
Hi,
Thank you for the follow up and for buying the theme.
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
hello again,
After testing the theme , I think this is not good for me.
First because it doesn’t have a rent option with booking I had it had, and also because it has lot of options that I seek and doesn’t has so I will not be using it in my project and i will have to look for another theme.
Please tell me how can I cancel it and recive a refund.
Thanks
Hello, Please see here https://themeforest.net/refund_requests/new
Thank you
Hey team!
This theme/plugin is pretty great, we’ve got it implemented for a client with some slight customisations. I am doing a custom API integration code, so i have noticed a few spelling mistakes in post meta and inconsistencies in function names etc – I am guess from quick iterations in the past.
Anyways – we have a display price custom field as some properties they want a range displayed instead of a set price.
This works great, however the last place I am trying to get the display_price custom field to show instead of the property_price is on the map info_cards
I’ve tried a few things with the map js files and some plugin functions but i just can’t seem to alter it.
is there anyway you point me in the right direction? i am using a child theme and am so close! i’ve already added my own accordion function to handle open for inspection data for example. i have also created the ability to have more than one floorplan section displayed where put a separate drone overhead video.
so i am pretty comfortable adding this functionality. just need the right advice!
Hi, Thank you for the feedback and for the suggestion to check the spelling. We will look into that.
I can share a technical help created by development team https://help.wpresidence.net/article/technical-how-to-add-extra-information-into-infobox-the-images-on-the-map/ and this help for child theme https://help.wpresidence.net/article/technical-how-to-child-theme/
I do not know if development team can offer additional support than these links, but please open a ticket in our support https://support.wpestate.org/ with your specific technical questions, and if they can help, they will answer as best as they can for sure.
Thank you
how can i disable the calculator?
update: found solution by myself
solved
Thank you for the follow up and for buying the theme. I am glad you found the options in theme admin.
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Hello, is it possible to add a pdf button next to the print button? and that this pdf button downloads the option to save as pdf automatically without the need to click on impimir
Hello, This is not possible I am afraid. The print button will show the save to pdf or print option but user needs to select himself.
You can add documents users download directly separately – but that section is not possible to add next to print. It is a separate section by itself https://prnt.sc/7VAZEiNIZUnh
Please look over our demos to understand what the theme can do and let me know any question you have. I can answer and clear any question before making a decision.
If you need further info or want to test our theme before you make a decision, please send a message from here https://themeforest.net/user/wpestate
Thank you
hi, in the theme settings, there is a section for reading pins from a file, which is mentioned to be useful for the speed of the site. Does this section work if the number of these properties is more than 30,000 properties? Can a file be created with this amount of data?
Hello. The read from file depends on server. It is a file that writes all properties pin info. The more data, the more resources. We tested with up to 1800 listings (up to 3k with an old demo), but we did not test with 30k so we cannot confirm if read from file will apply
You can manage the number of properties to show in map.
There are pages like search, properties list and properties list half that show only the number of pins selected in theme options.
Read from file applies to default page template with header maps.
This is an example created from our demo with 1800 listings https://demo3.wpresidence.net/homepage-with-map/
Thank you
When a user signs up on my page, the system automatically accepts that person. Can we implement a feature where every signup generates a new user request sent to the admin via email? The admin will then decide whether to accept or decline the request. Is it possible to implement this feature with the current theme?
Hi,
Thank you for the message.
We have the option to approve new users for Agent, Agency, and Developer roles. The option can be managed from Theme Options. https://help.wpresidence.net/article/general-theme-settings-user-role-settings/
Thank you,
Also I see that when you add a property even if you insert it in the dirección and google finds the direcction, you have to insert the STATE and CITY and even COUNTRY by hand.
Can’t be set automatically ?
Another problem I see is that even if I have configurated the STATES, they do not appear in a DROPDOWN list, you have to insert them by hand.
Any help on this ?
Hi,
The theme has 2 options for the address in the submission form: 1. Use autocomplete and the values for the fields will generated based on the address that you choose 2. Use dropdowns and the values need to be added from admin.
You can see how the options work in our documentation here: https://help.wpresidence.net/article/1-20-2-set-mandatory-fields-in-submit-from-theme-options/
Thank you,
Hello,
1) in the autocomplete option you say, Also, the automated address insert when you add a property in the front end, will automatically populate the COUNTRY, STATE, CITY, NEIGHBOORHOOD ??
If the STATE or CITY is a dropdown, will it automatically choose the right one ??
2) in the SEARCH FIELD can be set to search in COUNTRY, STATE, CITY, NEIGHBOORHOOD and also in the TITLE and DESCRIPCIÓN of the property ??
Hi,
Thank you for your message.
Please use our client support https://support.wpestate.org/
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Hello.
Regarding your questions
address insert when you add a property in the front end, will automatically populate the COUNTRY, STATE, CITY, NEIGHBOORHOOD ??
—> If found by google places or open street in their database, it auto-populates
If the STATE or CITY is a dropdown, will it automatically choose the right one ??
—> No. Auto-complete does not apply for dropdowns
2) in the SEARCH FIELD can be set to search in COUNTRY, STATE, CITY, NEIGHBOORHOOD and also in the TITLE and DESCRIPCIÓN of the property ??
The search cannot use title and description. Keyword field can be used for property title.
You can use geolocation search to find properties by country, state, city, area based on map location (map coordinates) Geolocation uses Open Street Places library.
Help for geolocation search, wpestate location and keyword is here https://help.wpresidence.net/article/adv-search-custom-fields-setup
Please use our client support https://support.wpestate.org/
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Hello again, also can I list a property in more than one category property type ?? ( for example both RENTALS, SALES )
Hi,
You can select one category from the front-end submission form. We do not have a multi-select option.
Please use our client support https://support.wpestate.org/ if you need further help
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Hello again,
Also, is it possible to choose the order the fields appear when you add a property ??
Hi. You can choose the order of custom fields – the order set in theme options https://prnt.sc/D9bwARtiVB9c applies to front end submission. For the order or other fields, you would need to change via code.
To get the current file in the theme for submission – development team can offer the file path in support system if you wish to make changes from your end.
Please use our client support https://support.wpestate.org/ if you need further help
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Hello again, also in the mortgage calculator, is there any way we can add more variables ??
Also, I do not see where is the option to create custom fields and link them to the property.
Hello, Thank you for the message.
Hello again, also in the mortgage calculator, is there any way we can add more variables ??
—> I am afraid this is not possible. The mortgage calculator is coded. I am not sure if we can offer any directions to add new variables via custom code. Please open a ticket in support with this question and if my colleagues can help, they will assist.
Also, I do not see where is the option to create custom fields and link them to the property.
—> Custom fields are added in theme options. Help https://help.wpresidence.net/article/property-custom-fields/ You add them in theme options, then you select them for submission form in theme options. If you add properties in wp-admin, they show automatically in the custom fields section of each add property page.
To register in support, please see my previous message with the directions.
Thank you
hi there, this theme can be translated in other languages ?? How can I translate it ?
Also i see that you have bouth country/state in the same variable. Is it this way ? I need Country, State and City.
Also, this theme has rental booking features ???
Hello. Thank you for the comment and for buying the theme.
hi there, this theme can be translated in other languages ?? How can I translate it ?
—> The theme has wordpress pot support, you can change default language to other language. Help https://help.wpresidence.net/article/translation/
If you need 2 or more languages at the same time, only a multi-language plugin can do that.
Since the theme supports several features (advance search, custom fields support) not all plugins can work. We have been tested by WPML and Weglot plugin developers http://help.wpresidence.net/article/multi-language-3rd-party-recommended-solutions/
Weglot works without any special code needed from us.
For WPML – Based on the assistance of WPML plugin developers, we made the theme WPML compatible (we integrated special code from them to make certain elements translate: custom fields in particular).
Please keep in mind that WPML is a multilanguage plugin which is paid. Must be installed and used separately from the theme. It requires admin translates everything manually from wp-admin.
Also, the support for the plugin is normally done by WPML or Weglot as the support code is based on their documentation and instructions.
They tested the theme before confirming it is WPML or Weglot ready. If there are settings we know of how to translate, we help without issues. But if there are problems, these have to be fwd-ed to plugin developer support.
This would apply with any other 3rd party plugin.
Also i see that you have bouth country/state in the same variable. Is it this way ? I need Country, State and City.
—> we have County/State as synonyms. —> Country is not a dropdown, it is a list of countries already set in theme. The default country is set in theme options https://help.wpresidence.net/article/general-settings/
—Separate note – This help explains how to manage submission location https://help.wpresidence.net/article/how-to-add-cities-and-areas-in-front-end-submit-form/
- Separate note, To hide country, as you asked last week, please open a ticket in support and we will guide you with css how to do this.
Also, this theme has rental booking features ???
—> If you need booking form, the theme does not have such option.]
Please use our client support https://support.wpestate.org/ if you need further help.
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Hi. I’ve a pre-sales question. The theme seems to meet all of my requirements expect for one: do I have the ability to change the names of user roles? For example, am I able to change the name of the user role Developer to Investor across the UI?
Any thoughts?
Hello. Thank you for the interest in the theme.
The text “developer” is translatable. It is coded to translate with wordpress pot system. You can create an english version of the default .pot files and change labels with that. There is a plugin called Loco translate that help translate from wp-admin.
Please look over our demos to understand what the theme can do and let me know any question you have. I can answer and clear any question before making a decision.
If you need further info or want to test our theme before you make a decision, please send a message from here https://themeforest.net/user/wpestate
Thank you
hello again,
Is it easy to upload in bulk the countries with their states and each state with its cities and its city with its neighborhood ???
Also if we operate in just 1 country, is it possible to remove the country field when adding a property in the fron end ???
Hello, Wordpress has a limit for categories in general. There is no import bulk, but if you get a plugin for that, you should be aware there is a limit. State – City – Area dependency will not work for imported categories Only for categories added through theme (as users add properties or manually from admin)
Theme individual categories are displayed as dropdowns. There is a limit in wordpress, and you cannot show thousands of items in a dropdown. It would not be user friendly anyway as users needs to scroll to select a category.
The theme is not created for multiple countries, which usually implies different currencies too. A default country is set in theme options and state, city, area can be shown in front end. Country is auto populating with default country set, and if you want to hide, you can do it with custom css (that field i needed for place location button)
Theme has places search instead of dropdowns, but you do not need to import. Location can be saved as users add properties.
Please look over our demos to understand what the theme can do and let me know any question you have. I can answer and clear any question before making a decision.
If you need further info or want to test our theme before you make a decision, please send a message from here https://themeforest.net/user/wpestate
Thank you
Also, can I hide or remove the Neighborhood field as I woun’t be using it ??
Hi,
Thank you for the comment.
You can set the fields that will show in the submission from Theme Options, you have details here: https://help.wpresidence.net/article/1-20-2-set-mandatory-fields-in-submit-from-theme-options/
You can set the fields that will need to be filled in and will show on the property page.
Please use our client support here https://support.wpestate.org/
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Hi, we cannot be sure if hiding area will affect the behavior of the pin location on the map button. If that happens, the field can be hidden with css and we can provide the solution in support. Thank you
Pre sale question:
What is the name of the Admin Dashboard that was used here
https://help.wpresidence.net/wp-content/uploads/2015/10/membership-setup-theme-options.pngHi. I do not understand the question. Theme options are the same, no matter the name. Please give more information to understand the question. Thank you
I mean the admin dashboard used in the link below what is the name. I like the dashboard I’d like to know what was used to create it. Thank you.
Hello. I cannot help explain the theme code on this comment board. You can open a ticket in support – and we can confirm the current path to the file that manages theme options.
Please use our client support here https://support.wpestate.org/
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Can the menu change depending on the type of property chosen? For example, if office is chosen, it is absurd to ask about bedrooms, or if land is chosen, it is absurd to ask about bathrooms.
Hi,
Thank you for the comment.
the submission form will be global and the fields will not change based on the category selected, but the fields that are not filled in will not show in the property pages. For property pages, you can create custom templates with Elementor and add only the fields that you need for each category.
HELP: https://help.wpresidence.net/article/create-a-custom-property-template-with-elementor/
Please use our client support https://support.wpestate.org/ if you need our further assistance.. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
But for the search box ?? Would be strange if a client chooses to find a land in the search box and it asks for bedrooms or bathrooms no ??
Hi, the theme is not built for a directory style listings, but what we have is tabs + different fields for each tab. So if land is a tab, you can add different fields for that tab. In submission all fields are the same always, you control what fields to show from theme options, but they are the same field no matter what category you select.
Please look over our demos to understand what the theme can do and let me know any question you have. I can answer and clear any question before making a decision.
If you need further info or want to test our theme before you make a decision, please send a message from here https://themeforest.net/user/wpestate
Thank you
