198 comments found.
I am migrating to a different domain and i already have my product registered with my original purchase code
I only REQUEST A PURCHASE CODE RESET
thanks
The REQUEST A PURCHASE CODE RESET link does not work
Hello and thanks for contacting us. Which link doesn’t work?
Replied via email, thanks for the additional info
solved thanks
I bought another license period, I removed it from an old site and I can’t put it on the new one. On your support site it still says that I am not entitled to support, even with the renewed license.
Hello, please write to support@qantumthemes.com and include your purchase code, we will check this for you.
Regards
I just paid $50 to renew support for six months, but it won’t let me contact you guys through support. It’s still saying my purchase code is expired. I just emailed you. Please help! Thanks.
Hello and thanks for your support extension, very appreciated. This normally takes 24 hours but I’ll try to spped up things for you right now, please hold on.
Thanks for your kind patience, the support has been manually refreshed on your profile and you can access from the link below:
https://www.qantumthemes.com/helpdesk/forums/forum/wpcast-wordpress-theme/Thanks again for choosing our services, wish you a good day!
Hello Hello, I have the following error Uncaught TypeError: DOMXPath::__construct(): Argument #1 ($document) must be of type DOMDocument, string given in https:\\...\wp-content\plugins\qtmplayer\inc\parts \part-post-playlist.php:101 when i update to php 8, we already updated the theme to version 1.5.0. Thanks in advance
I’m sure I’ll have to buy the theme again to solve the error, but I would like to know if you have available as a plugin the function of QTM Player to use with another page builder like Divi for example
Hello, it seems you have no license… The aforementioned issue with pho 8 was solved a long time ago… If you’re on the latest theme version and the issue continues please let us know.
About the player, the non stop functionality needs to be part of the theme, every single piece needs to be compatible with this function, so you can’t add it to just any theme.
We have many new other themes for podcasting, also with Elementor, many demos and many new features. Please contact us for more info at support@qantumthemes.com also about your PHP issue
Regards
Hello! I really love the look of this theme! I have a few questions before purchasing that I can’t figure out from looking at the demo.
1) How much information can be put in the staff boxes? Are custom links and social media buttons able to be added? Can you adjust the number shown per row?
2) Is it possible for a longer bio to be displayed on an author’s archive page?
3) Can select authors be shown on specific pages with the shortcodes or assigned to a specific series?
4) Are “Series” or “Topic” customizable or are they automatically pulled from categories and keywords? Can some things be excluded?
5) Can the “results” on the headers be hidden?
6) I’m currently using powerpress and have over a thousand episodes already posted through my wordpress site. Has your theme been successfully, seamlessly installed on an established podcast website before? I don’t want it resending all my shows out or something.
Oh! Also, on the author archive page, is it possible to show a collection of series instead of individual episodes?
Hello! 1. Well you can put more content, but that would not look very nice, for this is better to have more content in the single page instead.
2. Yes you can put a longer bio
3. Authors are linked to single episodes, that’s managed by wordpress. Authors can’t be linked to series
4. Series are basically like categories, you can customize the image and name. Not sure what you mean as “pulled from categories and keyword” but you can use plugins to convert a Category term into a Series, without breaking the connection with existing posts from your website
5. Yes, our support can do this for you
6. Yes you can import them with PowerPress. Most of our customers do this. You can also use SecondLine podcast importer otherwise
7. No, authors archives cannot display series simply because series are not linked to authors in WordPress.
I think we do have another product which may better fit your needs at this link, maybe you’re looking for somethign different: podcast.pro.radio
Perhalps this has more flexibility for your needs.
Regards
Thank you for your honest answers. I’ll check out that other theme! 
I’m trying to install the theme again on the same domain but it’s saying license is already in use. Please reset the license, the reason I have to reinstall it is because my domain and hosting got expired.
Hi, your license was linked to a temporary staging subdomain, and was never used on a production environment, so you can now reuse it on your production site. Regards
Hello, in a future update of the “Wpcast” theme, is there a way to add “Twitch.TV”, “Spotify”, “Deezer”, “Google Podcasts” in the “Social networks” settings , and also to remove “Googleplus” which no longer exists? THANKS
added to the list
Another suggestion for the next updates of the theme would be to add a setting allowing to add an email address, as well as a presentation image, in the RSS feeds of the podcast series… THANKS
Sorry that’s not related with the theme, RSS are handled by wordpress itself (there is a podcasting standard in WordPress which we are not modifying).
There are quite some plugins to add images and other details as the author in the feed, so there is not point in having the theme acting on that.
Unfortunately I have already tried this type of plugins, but they are quite resource intensive and often tend to slow down the site… I thought that there was perhaps a way to be able to configure a simpler solution in the theme with a suitable configuration for the QT Series?
I’m sorry we don’t have any similar solution for this, it’s out of the territory of our software… Regards
Hello, you have commented and suggested to someone asking for Soundcloud that blubrry is cheaper than Soundcloud and that is totally wrong! 1Tb monthly bandwidth on blubrry costs 100$ per MONTH! Soundcloud has a 15000 plays limit per day on their 80$ per year subscription. The important factor with streaming is bandwidth! Not the tracks upload limit downloads etc…
Hi, thanks for the information, that anyway depends on how much you upload and how many listeners you have, so is completely subjective depending on the usage… Also, are completely different services.
Blubrry allows to play the MP3 on external players, like on your website, while Soundcloud forces you to use their player.
So if you want to share the podcast feed and allow people to listen from their own websites, not to mention using your own player on your website, you can’t do it with Soundcloud, you can only embed their player.
Therefore if you want a PROFESSIONAL result, you need a proper podcasting service like Blubrry, Anchor.fm or similar, and not Soundcloud, which is another type of service.
Hello and thank you for your answer. I am talking about 2TB bandwidth per month in playback so your suggestions cost a fortune based on that. Thank you for your time to answer! Regards.
Well if an audiece of a podcast can consume 2TB of bandwidth a month, it’s probably worth something like 1 million $ a month, your example is more than what the podcast from Joe Rogan does, which means you can even spend 10K a month in hosting and have your private servers to handle the podcast… They simply put 2TB bandwidth because that’s “oversale” and is what they do to show a lot of bandwidth that people never use.
While when you are a professional with many listeners and know what you use, and want to have a serious service like Blubrry or similar, they know you’re going to use what they give you and you need to pay for waht you really use.
Saying 2 TB a month to soundcloud users is like telling a 5YO kid he can eat 10Kg of icecream for 20€, it seems a big deal but after 5 spoons he will be full and paid more than what he would have spent to purchase a ice cream.
You have very wrong assumptions here, I have 1.5TB- 2TB per month bandwith consumption on vimeo with my account and I get not more than 1300$ per month as income and that is not income from streaming but from yearly payment fee, giving access to my users to stream my own music. So your assumptions are nowhere near any reality. Thanks
Yes but that’s video, not music. First the comparison makes no sense and second I don’t understand what you need from us. The point here is extremely simple, if you need a podcasting hosting to stream your MP3 files directly, you need a proper podcasting platform, which independently from the bandwidth and consumptions, is NOT SoundCloud simply because it doesn’t provide direct access to the mp3 files .
This was possible via api many many years ago, since I programmed myself a player populating the website automatically and playing the mp3 files straight from SC. Since they sold the platform this changed and the dorext file access was closed, files are now splitted and inaccessible to third party players.
So i don’t know what you’re looking to achieve from this thread, but SoundCloud is not a professional podcasting hosting platform.
First of all I dont want anything from you I just replied to your suggestions regarding hosting servicers. And my videos are just 15% heavier than mp3’s because they just have a picture over audio done with ffmpeg. So If I use 2TB of these then I need 1.8TB for mp3’s. I am looking for a service like Video but for just mp3’s that don’t cost a fortune with streaming. Anyways…
how can you say your videos are 15% havier. You can’t just calculate the audio + the image…
The video is totally reencoded. Also the original discussion was about audios and soundcloud… not sure how now is about videos 
We don’t sell streaming services so have no advantage in suggesting one service compared to another, for is is a matter of what you an or cannot do with the service you use.
If you stream videos this makes absolutely NO difference since whatever platform you go with, you’ll basically embed a third party player, which video streaming requires a dedicated video platform.
While for audio that’s very different and you could also host mp3s in your own server, even though third party hosting services give you a better quality of streaming and more space/bandwidth than a website hosting does. So it’s actually not costing a fortune, instead is LESS expensive than hosting mp3 podcast files on your own hosting.
Now you move the discussion about videos which sincerely I don’t understand how is connected with the initial ticket…
Ok, my mp3 song is 8mb and the video version of it with a still picture is 10mb. So Vimeo platform informs me of a 2TB bandwidth use within a month. Do the simple calculations. Using a 240 video quality with 192 mp3 audio is around the same either with video or with audio. So as I have only music tracks I was looking for a way to use mp3s instead of video versions of my music and have low monthly costs. It’s all about kbps at the very end. All hosting servers including the ones you suggested are costing a fortune. I was looking to your theme app in here but it is all up to the hosting servers for my music and its monthly costs. I don’t know what else to say.
It’s great to have a framing of the requirements… If the track is this size, the best option is for sure to host it in the same server of the website. Actually a streaming hosting is more recommended in case of podcasts above 60Mb (1Hour) while for smaller files they can be hosted in the same wordpress hsoting site without problems.
Streaming hosting is way more expensive than website hosting, because it handles fiels differently, but for small files like that it’s indeed not required.
Hello can you software use soundcloud private track embed code to play my own private tracks? Thanks
Hello, if you set a track as private, only people accessing from the private link can listen.
With our theme you can load an mp3 track to make it available only from your site.
We have other options available that could be interesting for you, please ask more info to our email Support@qantumthemes.com as we could find alternative ways for your specific needs.
Regards
Pre-sales Questions: 1) Must I use WP Bakery to edit this theme? 2) Is this theme still being updated? I see no updates since 2022?
Hello! 1) yes this theme is based on wpBakery
2) Yes the theme is up to date and working perfectly, we had an update on the 22 December, no issues occurred since then so no updates were required.
We have a lot of podcasting themes and alternatives, please feel free to contact our presale at info@qantumthemes.com so we can send you a list of themes and examples for podcasting, even with Elementor editor.
Regards igor
Hello
i need access to the theme documentation How ?
Hello,
Can I customize for the Post page interface? How?
Thanks.
Please for support can I ask you to use our helpdesk? This chat is actually for presale questions and similar, if you contact a developer you’ll get a much better answer .
https://wpcast.qantumthemes.xyz/manual/knowledge-base/support/Thanks for your kind collaboration
Hi There,
What a great theme you had. Another reason why I bought this theme is because the audio player still playing even I move to another page. But when I tried in my localhost, it doesn’t work. Is there any setting for that?
Thanks.
Hi, if you’re logged in as administrator, ajax is turned off. Could it be the cause? Being in localhost, for me of course is hard to say what the issue could be. For a better support, please make sure to contact the tech department, more info here
https://www.qantumthemes.com/helpdesk/forums/forum/wpcast-wordpress-theme/Hi, Thanks for your fast response. Yes I was loggin as an administrator. I used to see the setting for ajax, but I forgot where. Can you help me where could I find the setting for the ajax?
Thanks.
Ajax is always on. If you’re logged as administrator pages are loading normally otherwise the editing may not work correctly. So you can just log out or try from another browser to verify the functioning of ajax.
Hello there, thanks for your fast response. I tried with Mozilla Firefox and it’s running well. Thanks. I was wondering why it didnt work with Google Chrome browser?
Thanks.
probably you were logged in with chrome?
yes I am.
hello,
I was wondering, how to sort the QT Serie list at front page? I use series grid – large, and I noticed that the QT Serie is randomly sorted.
Thanks
with a plugin called taxonomy terms order, that should do
thanks I will try that
hello, it seems that the plugin already installed, bundled wiht your theme. how to use it?
You’ll find an item in the left menu, under Posts, to reorder the categories (is drag and drop)
hello, thanks for your help. it is working!
Hello,
Could you tell me why I get this when I click the wpcast menu?
Warning: Undefined variable $response in C:\xampp\htdocs\yukngobrol.com\wp-content\themes\wpcast\inc\tgm-plugin-activation\inc\remote.php on line 156
Fatal error: Uncaught Error: Call to a member function get_error_message() on null in C:\xampp\htdocs\yukngobrol.com\wp-content\themes\wpcast\inc\tgm-plugin-activation\inc\remote.php:156 Stack trace: #0 C:\xampp\htdocs\yukngobrol.com\wp-content\themes\wpcast\inc\tgm-plugin-activation\inc\welcome-page.php(82): qtt_iid(true) #1 C:\xampp\htdocs\yukngobrol.com\wp-includes\class-wp-hook.php(308): qtt_welcome_page_content(’’) #2 C:\xampp\htdocs\yukngobrol.com\wp-includes\class-wp-hook.php(332): WP_Hook->apply_filters(’’, Array) #3 C:\xampp\htdocs\yukngobrol.com\wp-includes\plugin.php(517): WP_Hook->do_action(Array) #4 C:\xampp\htdocs\yukngobrol.com\wp-admin\admin.php(259): do_action(‘toplevel_page_q…’) #5 {main} thrown in C:\xampp\htdocs\yukngobrol.com\wp-content\themes\wpcast\inc\tgm-plugin-activation\inc\remote.php on line 156 There has been a critical error on this website. Please check your site admin email inbox for instructions.
Thanks
Hi, that’s a notification. You should have them turned off in the production environment. Not sure why you have it on, but you can paste this in the file named functions.php of the child theme (which you should be using)
if(function_exists(‘error_reporting’)){error_reporting(E_ERROR);}
in this way you will only see real errors, and not soft notifications.
thanks for your response. somehow the error gone without doing nothing.
It was in fact not an error but a notification that some parameter was not set. The paramerter was probably set in the meantime, so it’s not appearing. Still you should disable notifications in frontend, is much better.
Hello, I just bought your wonderful theme. I was wondering can I import the audio from my ancho? How?
Thanks.
Hello! Do you mean Anchor? (anchor.fm)
yes, Anchor.. Can I import my audio from Anchor.fm? Thanks.
If they are audio, yes you can. If they are video format (anchor also allows mp4) they will not work thought the theme player. You can use SecondLine podcast importer.
Hello, my apology for my late response. yes its an audio. could you tell me how?
Thanks.
You can use the plug-in SecondLine podcast importer. The free version will work fine since our theme uses standard posts as podcasts.
Hello, thanks for response. I already install the plugin, I will try it first, and I will give you an update. thanks.
hello, I have installed the plugin and I have imported my podcast from anchor, but it can not played in my website: yukngobrol.com
please help. thanks.
Please send me your WordPress login at support@qantumthemes.com since there can be some misconfiguration that needs fixing. Thanks!
hello,I have tried the Podcast Importer SecondLine to import my audio podcast from anchor.fm, it was imported became posts but the website audio player can not played it. why is that?
thanks.
hello, I have sent an email to support@quantumthemes.com. please kindly check!
Thanks
Email found, thanks, will be back in a few minutes.
Hello, Thanks for your response. I’ve checked it’s working but there’s still some issues:
1. The play button at the inside QT serie box and post header doesn’t work.
play-button-1-doesnt-work.jpg
play-button-2-doesnt-work.jpg
2. The audio stops playing when it change to other page, not always running like the demo version.
Please help.
Thank you for your kind feedback. The issue was found and fixed.
Actually the importer plugin changed the format of the track in the post, so we updated the plugin to recognise it.
I already updated your website. Regards
i want to purchase this but is it possible to hide downloading audios
Hello, we might have some solution for you, but I need to put you in contact with another department. Would you mind emailing us to support@qantumthemes.com for your specific question? We might have some upcoming news that can work for you.
I bought a support renewal for the WPCast theme but I don’t have access to Qantum helpdesk, it says: “Support period expired.”, can you help me please?
Checking, please hold on
I’ve manually refreshed your support status. It normally takes 24 hours to be updated, that’s why it was saying expired.
Thank you for supporting our service, we will reply to your ticket in the shortest time possible. Regards
Does this theme allow for posting of video versions of a podcast? My plan is to have audio with RSS from Libsyn and video from YouTube.
Hi, yes you can make a post with a video but it doesn’t play in the theme player since that’s only for audio. For libsyn no problem you can also import all podcasts automatically
I’m loving your theme so far!
It would be wonderful to see some Podcasting 2.0 and “Value-4-Value” functionality integrated into this theme, allowing listeners to support podcast creators via streaming sats (Bitcoin), Boostagrams, etc. – Maybe something to look into possibly integrating?
Just an FYI, all throughout this theme (and its documentation), you use the term “serie” referring to what is supposed to be “series”. The use of the term “serie” is a misspelling. The plural and singular use of “series” are the same. 
I wouldn’t have an issue with this if it was only a backend misuse, but the public/frontend also shows this in cases where there are no results for a specific series. Maybe something to address in a future update?
Hello and thanks for your kind feedback and suggestion, sorry for the misspelling. About the mentioned functionality, I’d recommend the plugin “GiveWP” which allows to make donations with any payment method (except crypto for what I know ATM).
Developing custom functions from scratch would be extremely expensive and we’re for sure not able to cover such costs with the incomes from Themeforest, sorry…
