Web Themes & Templates

Support for WPLMS Learning Management System for WordPress, Education Theme

VibeThemes

VibeThemes supports this item

Supported

This author's response time can be up to 1 business day.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

How do I contact for support ?

We have a dedicated support platform for our products. So, your first point of contact when you face any issue should be the support platform.
WPLMS : http://vibethemes.com/documentation/wplms
Our platforms provide comprehensive documentation and customization tips, not only you will find faster and better support, you’ll also be able to search on existing solutions for your issues.

Emails, usually we do not recommend emails unless it is urgent matter and we already know you’ll be contacting us. If you’re sending us emails then please use the profile contact form here : http://themeforest.net/user/vibethemes as it also sends us a notification.

For urgent matters :
You can also contact us on Facebook page : https://www.facebook.com/vibethemes
or tweet us at Twitter : https://www.twitter.com/vibethemes

My Support has Expired but I need Urgent help.

Irrespective of support status, if you need urgent help, you can contact us and we’ll try our best to help you out as soon as possible.

Try the following method for getting urgent help :

a. Send us an email at vibethemes@gmail.com, with Subject : WPLMS Support – your themeforest username.
b. Post a comment in themeforest item comments section that you’ve sent us an email and need urgent help.

Please note, we do not provide support via email as emails are un-trackable, only when you notify us in item comments we would check and respond on the mails. For regular support issues please follow the below link : Support portal : http://vibethemes.com/documentation/wplms How to create a support topic : http://vibethemes.com/documentation/wplms/knowledge-base/how-to-create-a-support-topic-in-new-wplms-forums/

Unable to Install theme and seeing error : “Are you sure you want to do this ?”

Refer to Alternate way of installing the theme in Documentation: link Install theme manually via Cpanel : https://www.youtube.com/watch?v=hbcDjZVChIw

Unable to find sampledata.zip file in theme package ?

You do not need any sample data file as the sample data is now included in the theme itself. You can setup the theme using the one click setup button. https://www.youtube.com/watch?v=HURLXtbfKVY

Are there any hosting requirements ?

WPLMS is a theme which mainly functions on BuddyPress and WooCommerce. Both the plugins recommend that the servers should have at least 64mb of PHP memory for normal functioning. However, as the number of “simultaneously logged in” (not total number of users) users increase this limit can go higher. Based on feedback from our users following are our recommendations for using this theme.

PHP version : 5.3+
PHP Memory limit : 128 m or more
PHP Upload limit : 32mb or more
PHP Max execution Time limit : 200s or more (only required for sample data setup)

Help, I am facing installation issues.

No problem, we provide free installation and setup of theme on your site. Just request this on https://wplms.io/support

Show more

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

by
by
by
by
by
by